Published by Splashtop on Jun 12, 2024

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Why should I report an Issue with Splashtop Personal?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Splashtop to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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Splashtop Personal Customer Insights

1. I use the mobile one on both a Pixel 3XL and a Samsung Tab Nook, and on those, I can usually get something done, but it will take about twice as long - the interface is nice, and it isn't that hard to get used to - big points for designing something well, I just wish that it were more responsive, and I really wish that the desktop client would work well without my having to minimize the window and then switch back just to get the screen to update.

2. Not a fan of the new ui icons, might take some getting used to but the widget layout editing is handy and now has direct monitor select on multi monitor setups, much nicer than toggling until you get to the right one.It was working brilliantly, and then it suddenly stopped.

3. For some reason while running a 3D game moving the computer's mouse on my phone's screen doesn't pan or rotate the camera in the game.

4. If you are thinking about getting the app and integrating it with the remote desktop client, you're likely to be disappointed.

5. But it works just as well as going desktop to desktop! I use it in landscape mode, and my PC screen is perfectly represented.

6. Given it 4 stars because it's so useful.Just what I wanted! I almost didn't download because reviews were (INCORRECTLY) saying you couldn't control the remote computer.

7. EDIT: This app is awesome! Does everything I need it to do in real time with good picture quality, audio, and it works from anywhere since I paid for the yearly subscription.

8. It works very well, and is easy to set up, but it is not meant to work is situations that require graphics like light point and click gaming.

9. There's a lot of lag in the mobile client, but compared to the desktop one, even on the same network, it's fast.

10. Tried using the switch monitor button at the top, but it doesn't do anything.

11. It's the most responsive remote desktop software I've used thus far.

Steps to Troubleshoot & Fix Splashtop Personal Issues

1. Fix Splashtop Personal Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Splashtop Personal: Restarting the app will resolve most errors.
  2. Update the Splashtop Personal App. Here is how:
    1. On Android goto PlayStore » Search for "Splashtop Personal" » Open Splashtop Personal » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Splashtop Personal » click "UPDATE".
  3. Clear Splashtop Personal app cache: Clearing cached data will force your app to retrieve the latest data directly from Splashtop Personal servers.
    1. On Android, goto Settings » Apps » Select "Splashtop Personal" » click Storage » click "Clear Cache".
  4. Check Splashtop Personal app permissions. If any of these permissions required to use your device's features are disenabled, Splashtop Personal might not work.
  5. Uninstall and reinstall Splashtop Personal. If nothing else has worked, completely uninstall Splashtop Personal then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Splashtop Personal not working


2. Fix Splashtop Personal Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Splashtop Personal be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Splashtop Personal not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Splashtop Personal may not be able to connect to the Internet when running in the background.

Reported Issues