contact Amazon Relay

Contact Amazon Relay

App by Amazon Mobile LLC




Report an issue with Amazon Relay.
Send the customer service your feedback so they can fix your issue asap.

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Why should I report an Issue with Amazon Relay?


  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Amazon Mobile LLC to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.



Amazon Relay Features and Description

{Amazon Relay helps truck drivers haul Amazon loads efficiently by guiding them on where to go, when to get there, and provides gate information for faster gate entry. Drivers invited by their carriers get added benefits, such as visibility to executed loads (Load History), ability to report delays and disruptions through the app, and recently launched, free, commercial navigation which will direct you to the Amazon truck entrance instead of the front door. Features for drivers invited by their carrier include: * Free commercial navigation will route you on the best truck-friendly route * Notifications when a load is ready for pick up, load is cancelled, and when a load is added to your schedule * Load History to view the last two weeks of loads you’ve hauled for Amazon * Report a delay or disruption through the app, to your dispatcher and Amazon * Image Proof of Delivery and Bills of Lading

contact Amazon Relay image 2   contact Amazon Relay image 2

Reported Issues


Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • Relay application will not allow us to “begin work” navigation not available

    — by Elizabeth Ramos on Apr 11 2021


  • Can you help me fill out my application..... I have my insurance ,mc,dot,, I cannot doe

    — by Jesus on Apr 08 2021


  • Tengo problema con la aplicación ahora agarre una carga y me sale como q no la tengo,necesito ayuda con la aplicación

    — by Alexei Garcia on Apr 08 2021


  • Hi
    I have a full truck load to pick up yesterday but nobody came, bill of lading is FBA161WXCC5P

    — by suyin hu on Apr 07 2021


  • Hi , emailed yesterday until now I haven't receive any reply to this email. can you please give me for the assistance for my problem ? because Im trying to sign up in amazon relay for availing but when I put my DOT and MC # it says that we are not qualify for the compliance requirements.

    — by KENDRICK EDWARDS on Apr 06 2021


  • I have DOT MC active all without problem and when I submit the application I say that I do not meet the requirements, they can help me

    — by Yuniel Nodal on Apr 06 2021


  • I have three negative transactions on my bank account and one of them is grey and pending.

    — by Eboney Holsey on Apr 06 2021


  • Hi, can you please help me for my issue about my DOT and MC it says that we do not meet the compliance requirements . Im trying to sign up in Amazon relay with all the requirements needed . please advise. Thank you

    — by KENDRICK EDWARDS on Apr 05 2021


  • I'm enrolling in amazon relay and I have a problem with my DOT and MC . How can I do to be qualify for the compliance requirements?

    — by KENDRICK EDWARDS on Apr 02 2021


  • Hello,I’ve been emailing Amazon for a week now.All of my insurance coverage is by one company and that section of the application won’t allow me to continue because my insurance coverage and policy numbers are the same in each section. I’ve emailed you guys several times. Please advise thank you

    — by Jerome Smith on Apr 01 2021


  • Have problem relay sign up I got insurance and said do not comp
    Lanice amazon requrment

    — by Michael Minnifield on Mar 30 2021


  • I am a yard driver for Amazon LUK5.
    MY RELAY IS SAYING I HAVE 10 VIOLATIONS.the iPhone that gave me to use for my relay app constantly disconnects. I need for someone to tell Amazon I need a new iphone. Or it's going to keep showing these violations.

    — by Angelia C Fernandez on Mar 28 2021


  • Having trouble with sign up on the insurance part

    — by Elmore J Taylor on Mar 27 2021


  • I wanted to know how many places are there in Dallas to pick up relay loads?

    — by Ronnie Bann on Mar 27 2021


  • CAN I WORK WITH 26 fT TRUCK???

    — by YOVANI MOREJON on Mar 26 2021


  • The "issue" drop down menu in the onboarding contact section does not work. I have some questions before I increase my insurance to meet your requirements. One of those questions being "where can I submit my updated insurance"...

    — by Douglas J Baxendale on Mar 24 2021


  • Voy eliminar para aser otra nueva

    — by Amauri on Mar 24 2021


  • Hi,
    I have an active MC# 027744 in Reynoldsburg, oh since 2017 and i want to add more trucks with amazon and i want to know what's the processing. Thanks.

    — by El Mahjoub Lamkhanter on Mar 23 2021


  • I worked on Amazon relay but today it has crashed and i can't fix it. I tried with uninstall/install, with clear data, clear chase, with upgrade and still no responding. When i open the app it immediately say the app isn't working and shut it down. Please fix this because my work is on relay Amazon app and today i can't work because of this issue.

    — by Stefanija on Mar 23 2021


  • Buenas noches tengo dos trocks con todo listo para trabajar que tengo que hacer para trabajar con amazon gracias

    — by Maximo Javier GUERRERO on Mar 21 2021


  • Hi, my name is Osiris Sanchez from Blackcaviar Trucking LLC DOT no. 3551006 MC 1189247 so I trying to sing in app but a can’t get it so I recieve one confirmation No and I receive an confirmation No. 99FSBV1 but no work. I needd help please, my Cell phone is 978 885-4691 thank you

    — by Osiris sanchez on Mar 20 2021


  • I am hoping to work with Amazon through Amazon relay. I have heard of discounted rates of non commercial box trucks with Penske and other truck rental companies because of affiliation with Amazon. I am trying to hopefully start in a few weeks . I need information regarding pay rates , truck rentals and load board usage. Please email me with any information you think would be helpful to me. Thank you very much. I look forward to hearing from you

    — by Peter McGee on Mar 19 2021


  • Dot number 2984456 mc 015932 and amazon relay said do not coplaince tell what do to fix this.

    — by Michael Minnifield on Mar 19 2021


  • Can not get insurance issue in application completed. It continues to state insufficient coverage with no way to find out how to resolve the problem. No one has contacted my agent to date?

    — by Anthony Archer on Mar 19 2021


  • i had opened a new business for freight, and i would like to comntact one of ur customer supports for amazon relay . for the sizes and make and model for the trucks . and how many trucks are required to start a business with u .
    hope to hear back from you .
    9199612408

    — by nizar on Mar 19 2021


  • I need help with my account this over a year keep saying I alphabets an account. Is someone using my my info ?

    — by Audrey on Mar 19 2021


  • My driver pulled up to the HornLake location and she was informed that the load was cancelled. We weren't informed the load was cancelled. Where do we go from here.
    Case Number:8123871901

    — by Tyteauna Wilkins on Mar 18 2021


  • Does Amazon relay have work for cargo vans like the do for box trucks?

    — by Henry Mack on Mar 18 2021


  • Yes I trying to upload my insurance information, but it want take it. All of my insurance is with progressive, so it has the same policy number. So how can we fix so that I can be part of the Amazon team..
    Regards,
    Willie Yarbary
    706-294-7240

    — by Willie Yarbary on Mar 17 2021


  • Hello, I need more information about amazon relay

    — by Gogi on Mar 17 2021


  • i do not have an issue,i am just btrying to find out if amazon relay has loads for a hotshot truck?i have 2 1 an F600 with a dock high 24foot box with a hydraulic lift gate and an F250 superduty with a 40ft flatbeed goose neck im currently working on obtaining my own authority to run hotshot frieght with both trucks.after 30 yrs otr in 18 wheelers im looking to start my own buisiness

    — by craig J hartnett on Mar 16 2021


  • Your feedback is helping us build Earth's Most Customer-Centric Company.

    Original Message
    Hello,


    Below is the reason for my email.


    *Issue: *Unable to register with Amazon Relay

    *USDOT Authority Number:* 3564890

    *MC Number:* 1198696


    We are trying to login and start the application process but it states, “we
    are not compliant”. I’m trying to understand where the compliance issue
    is? According to FMCSA records, we are compliant and all of our info is
    correct in their system.


    Please advise what additional info is needed to get this resolved. I
    (Rodney Richardson) can be reached anytime via email or the number below.
    If you can't reach me contact Belinda Stevenson before 2pm (443) 634-0228
    or after 230pm at (301) 908-7130.


    Thank you,


    Rodney Richardson, Sr.

    (667) 231-0443

    [email protected]

    — by Rodney Richardson sr on Mar 12 2021


  • Bonus dari pusher mania?

    — by febi on Mar 12 2021


  • Trying to connect with management

    — by Rodney Richardson sr on Mar 12 2021


  • I need to add truck to account

    — by Devin on Mar 12 2021


  • I was hauling the loads for Amazon Relay booking them loads through Relay Load Board. Suddenly after 6 month of work we done with Amazon my Relay Account was suspended and load board access has been revoked, however I had completed loads with Amazon and they do not pay me a cent. There are 2 weeks passed already, I still did not get paid for the work I did. Amazon must pay my labor, fuel surcharge and agreed rate per mile as I completed all the booked loads. Please help me to get my money from them. My SCAC: AGOLW and Phone # 3308280008.
    P.S. I have all the evidence, proof of delivery, BOLs, screenshots of completed loads and etc. to support all above said. Thank you

    — by Mike on Mar 12 2021


  • Do you all at Amazon except Qualitas Insurance company.?They are a preferred carrier but no AM Beat rating.

    — by Victor Hutchins on Mar 11 2021


  • My business always hauling llc was just approved for Amazon relay however,it’s saying Cincinnati and I’m located in Cleveland Ohio

    — by Antwan Evans on Mar 11 2021


  • My truck got stuck due to some misunderstanding with govt. official so that our all trucks are on hold . how can we resolve this problem from amazon side .
    kindly reply me as soon as possible

    — by gautam govinda on Mar 11 2021


  • Need help with getting started please really want to work

    — by Kevel julian on Mar 11 2021


  • I booked a load through Amazon to Massachusetts for 4000 now they are trying to reduce the rate... My company is trans fast Trucking dot1839240

    — by Alton on Mar 11 2021


  • My amazon app is not letting me clear out today's tour.

    — by Kem Booker on Mar 09 2021


  • Good morning
    I wanted to get some verification on your box truck requirements. Will a 30ft box truck be to big?

    — by Christopher Ellis on Mar 09 2021


  • can someone call me regarding amazon relay please +447879377727

    — by Iurie Uncu on Mar 09 2021


  • i am unable to log into my account as now inactive, please advise how i can reinstate my account to use these services

    — by tom irons on Mar 09 2021


  • Not a complaint but a question about Worker’s Compensation operating in Texas. Do you require a box truck owner operator to purchase Workers compensation if they are the only person and self employed contractor?

    — by Daniel McCleaf on Mar 09 2021


  • How do I receive my invite code

    — by Marcus Patton on Mar 09 2021


  • just got approved to pull your loads but say only in florida how do relay otr dot # 3564706

    — by richard williams on Mar 08 2021


  • Not able to finish carrier account

    — by Marlo Taylor on Mar 07 2021


  • I need my relay app reset

    — by Keith Thomas on Mar 05 2021


  • Hi my new insurance documents won’t upload on relay app

    — by David on Mar 05 2021


  • estoy interesada en mover la mercancia con mi propio camion en amazon relay

    — by Anniellys Zerquera Perez on Mar 05 2021


  • Hello Good Evening ,
    To whom it may concern that I Edgardo Felix Owner Of EKL TRUCKING INC.
    Am writing this letter to inform you that there has been an error made on my App usage in regards of LOAD ID : 114ZXXLHR again there has been an error made on this load id which states that there was a stepped missed I can inform you that this missed step never took place as all steps required were met on the other hand the staff at your guard shack had sent me out bobtail from East Hartford to Holyoke because they didn't have empties and it never appeared on my app also I never got paid for this step either. I would like to know if there is someone that can fix this error and how can I get paid for this step as it has affected my app usage percentage.
    Thank You
    Best Regards, Edgardo Felix

    — by Edgardo Felix Rojas on Mar 04 2021


  • I have a sprinter van how do I become a driver

    — by Jonathan Vann on Mar 03 2021


  • I'm trying to get started on the web site i had my MC number removed from my Authority. I can't get past the MC number part on the website to get Register. So how can I get help for this please contact me at 414-722-5585.

    — by Nolten Mason JR on Mar 03 2021


  • I would like to join Amazon Relay but i have alot of questions regarding doing business with Them.

    — by Jose Salinas on Mar 03 2021


  • As a prospective Amazon Relay partner/driver, do I still have to file the BOC-3 Form assigning agents in the different states I will be delivering to or is this covered by Amazon?

    — by john milembe on Mar 02 2021


  • Dear Management

    Hope this email finds you well,
    Knowing your importance and busy schedules i hope you will have time to catch sight of this email.

    I'm writing to ask you to delete my account and data from Amazon Relay.
    Since my application was declined as a result of nonconformance to your requirements.
    I would like to have my data deleted, in order to meet all of your requirements and make a set up again.
    Being aware of great opportunities working with you, i wouldn't be alright with losing the chance and honor of cooperating with such successful company as you, looking at which I get extremely motivated to do more and to be more.

    Thanks beforehand,
    Kind regards
    Jake Hamraev.

    — by Jake Hamraev on Mar 02 2021


  • Having issue with registration please assist Dot 3551774 MC 1189756 please assist

    — by Mak Trucking & Logistic Carriers Inc on Mar 02 2021


  • I’m trying to sign up with relay and it’s not accepting my info, Mak Trucking and logistic Carriers inc Dot# 3551774 MC# 1189756, please assist with this matter.

    — by Mak Trucking & Logistic Carriers Inc on Feb 26 2021


  • Not a complaint but a question can a person with a new Dot And MC Number Sign up with relay Nd have the Insurance needed

    — by Richard Bruno on Feb 26 2021


  • Trying to log into the load board but keep getting blocked.

    — by David Capps on Feb 23 2021


  • Dear Relay .

    I am communicating with you in order to have a communication to ask several questions about how my company can work with you.

    Thanks a lot .

    — by Reyna on Feb 23 2021


  • When searching the load board it constantly refreshes in the middle of your search so you cannot see the entire board.

    — by danielle Mills on Feb 20 2021


  • I'm not able to log into my amazon relay account. My DOT #3485368 and MC #1146059.

    — by Robert Brooks on Feb 19 2021


  • i am trying to sign in to the amazon relay app it is asking me for an load id or ISA number and i dont know what that is

    — by mike latham on Feb 19 2021


  • good afternoon i have not been able to see the loadboard lately. im sure if im restricted

    — by Omar Perry on Feb 18 2021


  • I cannot sign in it says that my SDOT and MC numbers were not verified.

    — by Yoav Meir on Feb 18 2021


  • BOL # FBA15ZDR8Z6J Please contact me asasp- put wrong phone number and have a large shipment to be picked up today. Shipment says it has been picked up, but it has not been picked up. Please call me at 239 399 0490 or email back asap

    — by Kaira Skinner on Feb 18 2021


  • please contact me asap as we have scheduled pick up today to go to amazon and we left the wrong phone number for the trucker and company to call

    — by Kaira Skinner on Feb 18 2021


  • Load 116GMG8RX WAS ASSIGNED TO 2 CARRIERS , I REQUESTED LOTS OF PHONE CALLS BECAUSE MY DRIVER IT WAS ALREADY IN HIS WAY WITH THE LOAD SO ROC ASSIGNED ME LOAD NUMBER 112YN422Q AND THE DRIVER HAD ISSUES WITH THE RELAY APP THAT WHY HE COULDNT SCAN BUT I HAD GIVE ROC THE AARIVED TIME AND DEPARTURE AND MY DRIVERNEVER WAS LATE ON ANY OF THIS STOP HE WAS AHEAD.

    LOAD NUMBER T112G6FJH5 WAS CANCELLED BY ROC MISTAKE , I REQUESTED A LOT OF CALLS FROM ROC , THEY TOLD ME THAT WAS ASSIGNED TO ANOTHER CARRIER AS WELL .

    HOW I GOING TO BE PUNISHED WITH MY SCORE IF THIS WASNT MY FAULT IF THE ISSUE WAS FROM AMAZON RELAY APP AND ROC.. I BEING WORKING REALLY HARD TO HAVE MY SCORE IN REALLY GOOD STANDARDS I NEED SOMEONE TO HELP ME TO FIX THIS , THEY TOLD ME NUMEROUS TIME THOSE MISTAKE WASNT GOING TO AFFECT MY SCORE BECAUSE IT WAS ROC AND THE APP MISTAKES I SHOULDNT BE PUNISHED... its being over a week I can get loads

    — by amber j hebib on Feb 18 2021


  • Morning: We have had a load pending p/u on Relay Load Board since 1/27. Can we get an update? ID: FBA15Y2BKC6N
    Amazon Reference ID: 15F5WC2X Amazon Reference Number (ARN): 12303808521

    — by Ryan on Feb 18 2021


  • Trying to see when can I haul a loaf?

    — by Peoples trucking llc on Feb 17 2021


  • Can I start driving with you guys with a dba or llc because I have a dba

    — by Samuel Dennis on Feb 17 2021


  • I'd like to get into the business of delivering for Amazon, I will be purchasing two trucks 26ft Box Trucks in a month. I have twenty plus years of experience in Supply Chain Management (Driving, Dispatching, & Managing Drivers). Please give me the information that I need to get in. Thank you in advance.

    — by ORLANDUS CHERRY on Feb 17 2021


  • I tried to connect with amazon relay and ROC. Unfortunately, nobody answered my requests and emails and even I tried to call this number (877) 485-5488 but no sense.
    Could you please advise me how I can connect with amazon?

    I am looking forward to hearing you!

    Sincerely,
    Simon

    — by Simon on Feb 17 2021


  • I need to talk to someone about insurance issues please call me 307-640-3956

    — by Carol buckles on Feb 16 2021


  • Hi, we`d like to know if workers' compensation is required for owner company just with 1 truck solo driver. I am trying to make a setup but not sure about workers comp, company is in Indiana driver also in Indiana, so the coverage should be in state of Indiana ? Thank you

    — by Natex Freight Inc on Feb 15 2021


  • This is Rodger Fleming owner of RAF TRUCKING 83 I only have one policy number for the four required insurance category. I had to add zero at the end for the app to accept my application. Please call Progessive to verify my policy
    1-800-895-2886
    My Policy number: 03233787-0 I have given Progressive permission to share my policy information with Amazon.

    — by Rodger Fleming on Feb 13 2021


  • I have Progressive Commercial insurance and one policy number for each item of coverage the app will not let me submit an application with one policy number for Cargo
    - $100,000
    General liability aggregate
    - $2,000,000
    Automobile liability
    - $1,000,000 per occurrence
    General liability
    - $1,000,000 per occurrence
    I do have this coverage for each item above.

    — by Rodger Fleming on Feb 13 2021


  • This is app is bogus and a waste of time. It’s unsafe not accurate and will have any trucker SOL. As a dispatch for owner operators I have been in observation on this company’s performance. The app offered to aid in finding loads is unresponsive in a timely matter, yet if they need you at the drop of a dime they can call you. People expectations on having loads completed in timely fashion to avoid a poor grades is stressful. The app is Never accurate for live loads. It does not properly update to communicate changes for drivers. Their needs to be a way this company Amazon as much money it makes to have working applications that relay loads. This is dangerous when a driver is almost at the time frame of 10 hour window with no rest. Why Bc they have been waiting to get unloaded being at the destination hours early due to inclement weather. This type of issues needs attention a lawsuit or some type of media recording to display the chaos of Amazon so this can finally be resolved for all the drivers that have the same dilemma. Without the drivers this company would not exist yet it’s still in business because complaining is dead end nothing is happening. So many reviews all the same complaints and no action being done means someone from Amazon corporate office needs to have a rude wake up call. This matter needs attention and a lawsuit needs to be created for aide justice for all the drivers that have reported a problem with no resolution. I have been in observation and where there is a will there is way. Just a matter of finding the right people to evolve change.

    — by Jones on Feb 12 2021


  • Como puedo poner mi truck para trabajar en florida saliendo de orlando con ustedes

    — by Reynaldo Gonzalez on Feb 12 2021


  • I would like to work for Amazon relay does Amazon have trucks for rent or lease ?

    — by Carlos Zapien on Feb 11 2021


  • I start filling out my Application got to bottom were DOT number is and it stop taking my information why?

    — by Bobbie Jarrell on Feb 11 2021


  • Hello I would like to ask Amazon relay application the one I submit with my DOT
    My company name bore transport thank you

    — by Ali on Feb 10 2021


  • can I adjust pickup time after I pickup load?

    — by Bahathi Ntuli on Feb 08 2021


  • i just wen know im setup amazon relay

    — by bore transport on Feb 07 2021


  • i just wen know im setup amazon relay

    — by bore transport on Feb 07 2021


  • Buongiorno sono un ditta di autotrasporti FLACE SRLS che effettua trasporti nazionali e internazionali gia operante da piu di 4 anni con questra società, ma da oltre 30 anni nel settore con ditta individuale personale con mio padre FLACE NICOLA. volevo iniziare una collaborazione con AMAZON trasporto internazionale e nazionale.
    Ho provato a fare iscrizione su AMAZON RELAY ma ho riscontrato qualche difficoltà:
    per quanto riguarda la polizza assicurativa 1.000.000 e il valore massimale della polizza?
    Responsabilità Giuridico per le merci traspoprtate 0.00 sdr / kg, cosa s'intende?
    sareste cosi gentili da mandarmi qualche chiarimento in merito?
    grazie in anticipo

    Flace Vincenzo

    — by vincenzo flace on Feb 07 2021


  • I want to set up account on Amazon Relay load board. I was trying to login in but I couldn't do it. keep showing exiting customer.
    please let me know how I can do it.
    I also sent 2 emails but nobody reply back.
    I want to book loads on AMANZON RELAY.
    My company information
    Company Name:- YR TRANSPORTATION
    USDOT:- 1012359
    MC 425687

    — by SAM on Feb 05 2021


  • please forward the information package on the relay program

    — by jtenterprises llc on Feb 05 2021


  • Hi, we`d like to know if workers' compensation is required for Owner Operators. I hope to hear from you soon.

    — by Jonalyn A on Feb 05 2021


  • Hello I'm considering to purchase a 24 ft. or 26 ft. box truck to become a contractor for Amazon Relay. Before I move further can you tell me if there is a need or demand for this service in my area. I have about 4 Amazon warehouses within 20 miles from me. I just wanted to check to make sure before I move forward. Thank you

    — by Ventura Smith on Feb 04 2021


  • I need help setting up an account .Please call me at 803-246-5834 Thanks

    — by Derrick McGriff on Feb 04 2021


  • I need help with my insurance coverage

    — by IRISDAY ASANZA on Feb 03 2021


  • Hola si resulta que hice mi cuenta pero no tenia Mc y quisiera actualizar la cuenta pues ya tengo todo listo para ser procesado

    — by Vladimir Cruz Soris on Feb 03 2021


  • How do I figure out the rate for Non CDL box truck (16 footer) out of Akron ,Ohio

    — by Jibreel Hazly on Feb 02 2021


  • Good afternoon we have been Playing for Amazon relay For almost 3 weeks and we have never get an answered Can someone please contact us and let us know what’s going on thank you so much

    — by Ilkham veysalov on Feb 02 2021


  • I can’t access load board

    — by Ebony on Feb 01 2021


  • I’ve been emailing Amazon for weeks trying to get them to update my insurance information on their side.All of my insurance coverage is by one company and that section of the application won’t allow me to continue because my insurance coverage and policy numbers are the same in each section. I’ve emailed them several times to no avail; going on a month now and paying for the additional insurance and can’t proceed. Very frustrating

    — by Cartina Clemons on Feb 01 2021







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