contact Amazon Relay

Contact Amazon Relay

App by Amazon Mobile LLC




Report an issue with Amazon Relay.
Send the customer service your feedback so they can fix your issue asap.

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Why should I report an Issue with Amazon Relay?


  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Amazon Mobile LLC to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.



Amazon Relay Features and Description

{Amazon Relay helps truck drivers haul Amazon loads efficiently by guiding them on where to go, when to get there, and provides gate information for faster gate entry. Drivers invited by their carriers get added benefits, such as visibility to executed loads (Load History), ability to report delays and disruptions through the app, and recently launched, free, commercial navigation which will direct you to the Amazon truck entrance instead of the front door. Features for drivers invited by their carrier include: * Free commercial navigation will route you on the best truck-friendly route * Notifications when a load is ready for pick up, load is cancelled, and when a load is added to your schedule * Load History to view the last two weeks of loads you’ve hauled for Amazon * Report a delay or disruption through the app, to your dispatcher and Amazon * Image Proof of Delivery and Bills of Lading

contact Amazon Relay image 2   contact Amazon Relay image 2

Reported Issues


Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • I'd like to become a carrier with your company. Can you please send me a setup package? Mc888633. Please email what documents I need to send. Also do I need non coverage trailer insurance?

    — by Ioan Dumitru on Sep 20 2021


  • I have been suspended from Amazon relay and I don't know why can you help me to get back on

    — by Robert Ambrosino on Sep 17 2021


  • Hello, for almost 2 months I put my application to work on my box truk with amazon relay and they still do not give me an answer, I know nothing, I just want to know what happened, thank you very much

    — by Abelis Guerra on Sep 16 2021


  • i have new aouthorty but no compalce can u help me

    — by Harminder kaur on Sep 15 2021


  • My company Jackson Baker Transportation tried signing up with Amazon relay but when checking my authority I get the message doesn't meet compliance

    — by Larry Jackson on Sep 12 2021


  • I have tried to find out who Amazon relay 3rd party adiministrator is so my insurance agent can send my COI. they keep sending a email stating that we need to contact their 3rd party administrator but there is no formation as to who who the third party administrator is.

    — by cynthia tapp on Sep 09 2021


  • I am having issues booking loads for my equipment, and notifications are not coming through. I have just received my acceptance email a week ago and have not gotten a response yet, please help!!

    — by Tylea Roston on Sep 03 2021


  • I attempted to open an Amazon relay account and when I got my verification call the agent misunderstood and rejected my applicatoin.

    — by Joel Teller on Sep 03 2021


  • Hi my name is Christian Fuentes I am the Chief Executive Officer of Thunder Road Trucking Inc. with the DOT#2796143 , MC#933416 , SCAC TNDY.
    I had an Amazon account in the past but I didn’t do much loads , now I would like to dedicate full time hauling loads for Amazon but its been a nightmare trying to get back on track with Amazon Relay and I need help getting ready to start hauling loads I have done my homework on getting my COI up to date with the third party which is RMIS with all requirements please help me out

    Thank you very much

    Thunder Road Trucking Inc
    Christian Fuentes
    Chief Excecutive Officer
    (818)914-1722

    — by Christian Fuentes on Aug 28 2021


  • I would like to start hauling loads for Amazon but its been very complicated cause of my updates I can not get it done I have all the requirements for the insurance already updated it for the third party my MC#933416 please help me out getting on board and if there's something that I am missing please let me know what to do , Thank you very much

    — by Christian Fuentes on Aug 27 2021


  • Ive made the necessary changes to my authority, can someone assist me with the acceptance of my application?

    — by Michael Ray Crockett on Aug 25 2021


  • I had amazon relay account now they suspended my load board I can’t book the load I am very hard working guy never been late they email me I fraudley book the load and not completed pls fix my problem thanks

    — by syed anees on Aug 24 2021


  • Helllo . I want to activate my account. Please sent me cod . 🙏 thank you

    — by CRISTINEL BABA on Aug 17 2021


  • Hello i em a curier . With luton van . I can not log in

    — by CRISTINEL BABA on Aug 17 2021


  • Our company is trying to register to haul for amazon relay and can not get past the first step, our mc and dot numbers are active since last Friday 8/6/21

    — by TERRY A BYERS on Aug 11 2021


  • hi I HAVE PROBLEMS FOR LOGIN NO WORKING MY EMAIL I NEED CHARGE

    — by willy marte on Aug 10 2021


  • I receive items that I did not order. Is there some way that I have a code word
    that can be added to my account so your company would know that It is me who is ordering the item? I just receive a packet that contain a 3D printer filament which I do not have a 3D printer. Please help settle this issue. Thanks, Dorothy

    — by dorothy harris on Aug 08 2021


  • How can i register my company with Amazon

    — by Oscar Lemus on Aug 08 2021


  • Hello, I am trying to register Amazon Relay included DOT #and MC #. However, it does not allow me to continue the process. I do not know why, could you please help me to solve this issue? Thanks!

    — by Yuriy Kaltakchi on Aug 06 2021


  • When are they approving my account i have thing sent in trying to start driving if you can activate and send my invite code i will appreciate it im ready my.

    Name: Lakinya Randall
    Email: [email protected]
    USDOT: 3608034
    MC Number: 1227936
    Issue: Approval Waiting

    — by Lakinya Randall on Aug 04 2021


  • Waiting on my approval

    — by Lakinya Randall on Aug 04 2021


  • Who do i send coi to. Keep having insurance issues on the app

    — by Kelsey on Aug 03 2021


  • DOT #1346296 - MC#642562 - SCAC AAGB -- Allen & Son has tried several time to reactivate their account with no avail. Please send Account Admin to Alison Smith, [email protected] and myself at via e-mail or telephone 410-578-8040. Thank you.

    — by Allen Burrus on Jul 28 2021


  • Allen & Son has continually tried to reactivate our Carrier account, to no avail.; DOT 1346296 - MC# 642562 - SCAC AAGB. Please contact Alison Smith [email protected]; and myself [email protected] Thank you 410-578-8040.

    — by Allen Burrus on Jul 28 2021


  • Hello,

    My Insurance company submitted the COI in an email to [email protected] for Plugboy Transports LLC, Clyde Trueblood, but I have been getting denied for almost 2 months now can you please give a phone number or email that the COI can be attached to be able to get started. thank you.

    — by Patrice Taylor on Jul 28 2021


  • Good morning I have have received emails saying that Amazon has been on able to contact me to verify ownership I have sent all required documents and contact phone number could someone please contact me so that I may complete my Onboarding
    Brandt And Franklin Transportation
    MC # 1247927
    Phone #806-335-0634
    [email protected]
    Thank you

    — by Carleton Franklin on Jul 27 2021


  • Greedy Money Trucking LLC

    I have missed a call from Amazon Relay application verification representative on 07/20/2021. I answered on 07/22/2021 but the call dropped. How to request another call back.
    Alternate number 214-557-0807

    — by Tiffany Armstrong on Jul 21 2021


  • I have missed a call from Amazon Relay application verification representative on 07/20/2021. I answered on 07/22/2021 but the call dropped. How to request another call back

    — by Tiffany Armstrong on Jul 21 2021


  • I have changed my insurance to one that is compliant with Amazon Relay's requirements. Please let me know.

    — by Ahmed Adan on Jul 21 2021


  • How to sign up as carrier

    — by charlie e terrell on Jul 18 2021


  • the relay app does not let me accept any loads, keep telling me no trips assigned this is the third day that i can not accept any loads,i have a load tonight at 815pm i hope i can get this resolved. i was told to uninstall app and restall i did but still the same problem.

    — by aaron jackson on Jul 17 2021


  • the relay app does not let me accept any loads, keep telling me no trips assigned this is the third day that i can not accept any loads,i have a load tonight at 815pm i hope i can get this resolved. i was told to uninstall app and restall i did but still the same problem.

    — by aaron jackson on Jul 17 2021


  • Good Morning I have a issue with one of your Amazon drivers Maxwell Trucking there is inappropriate behavior coming from the driver is this what Amazon allows

    — by Nina huggie on Jul 16 2021


  • Hello - We are a carrier and our relay account is currently inactive. Can you please help us reactive our account?

    — by Patrick Yates on Jul 15 2021


  • I need to get a copy of a POD for load ISA ID# 9684650982, ISD: 362210040982, PRO:3081203. Also, I can't get into my Amazon Relay account. 323.399.7667

    — by Alex Villanueva on Jul 13 2021


  • Mogul Sergice is the name of my business . This is in reference to my on boarding with Amazon relay . Please contact me ! As I am eager to ON BOARD .
    Application is complete . My kindness regards

    Glen Sanders
    Mogul Service Llc
    [email protected]
    615-585-9333

    — by Glen Sanders on Jul 12 2021


  • I have been reaching out for close to a month now verified all info with Rmis submitted requested llc info however just continue to receive standard auto reply msg nothing with updates. We are well past the “2 buisness” days stated for a reply. I am going into paying the 1st months required ins policy needed to apply and have met ALL Requirements however still no access to the load board not an update status. I think it’s safe to say I have been patient quiet some time now and hope you can understand the frustration as a buisness owner.

    — by Bethany Defeo on Jul 12 2021


  • Sir i have to register my id on amazon relay app and i am not getting any support from amazon please in support.

    — by Hanish saini on Jul 10 2021


  • Sir i have to register my id on amazon relay app and i am not getting any support from amazon please in support.

    — by Hanish saini on Jul 10 2021


  • Amazon relay information

    — by Hanish saini on Jul 10 2021


  • Hi, This shipment is supposed to be picked up on JULY 01 but it was not picked up until now.

    It is from the company I am working on: FARMACY
    Ship from:
    Farmacy Beauty
    61 W Hunter Ave
    Maywood, NJ 07607
    US

    — by Karen Sacedon on Jul 08 2021


  • I'd like to log into my new carrier account

    — by KELVIN WHITE on Jul 07 2021


  • just wondered how amazon expect its delivery partners hgv's to find hgv parking in surrey weybridge UK at silly o clock hours delivery slots? do you care about such driver issues?

    — by witheld on Jul 07 2021


  • Hello My name is Bishop Wenze. I am writing to check on the status of my Amazon Relay approval. I
    submitted my application over 1 month ago to carry loads for Amazon however when I check my application Status online, it states my application is "pending approval." I opened my application to take a closer look but all of the action items are completed.
    Please advise on next steps.


    Thank you in advance for time and consideration to this matter.

    — by Bishop Wenze on Jul 04 2021


  • I can not get pass the DOT and MC section. It says i don't meet the compliance requirement

    — by Reginald Thompson on Jun 30 2021


  • App is not responding to my arrivals its stuck on my second stop

    — by William Reyes on Jun 28 2021


  • Hi, I’m the owner of 365Delivery here in Memphis,Tenn area I was trying to see how can I get loads for Tennessee?

    — by Lashana Mitchell on Jun 24 2021


  • I was enrolled and approved with Amazon and on April 21, 2021, I received a document letter of Congratulations however since that time, I have never been able to log in or get to the dashboard for loads. I pull up the the amazon/ relay app and I get an error message like I am locked out or something. I would be obliged if you would get me situated to be successful in logging in and I also have taken the tutorials on Tuesdays and Thursdays. If you can get me a password that works and installation of an App that will permit me to log in to the Loadboard that would be great. I have been waiting for about two months and people that came after me have advanced ahead of me. Thank you.

    — by Reginald Brack on Jun 24 2021


  • My Relay is not working

    — by Muhaydir on Jun 24 2021


  • good afternoon, my application has been pending for over six weeks and all documents are handed in. can someone help me please

    — by Shawn Edwards on Jun 22 2021


  • Inurance coverage verification

    — by Keith Cumberbatch on Jun 22 2021


  • Can I used a box truck or sprinter van to carrier loads for Amazon Relay

    — by Rodney Stewart on Jun 20 2021


  • I’ve been trying to get in contact with someone concerning my membership with amazon relay I filled out the application numerous times and still didn’t get a response can someone please call me at 929 216 4384 and I also made sure I met all the requirements needed to work please call me

    — by Donna Solomon on Jun 20 2021


  • I want to get info on owner operators. How much does amazon pay per mile.?? How many miles does an owner get per week.?? Can someone call me to better expalin please. 915-740-0222

    — by Humberto Moreno on Jun 17 2021


  • Please give me updates on my application. Thanks

    — by Suleiman hersi on Jun 14 2021


  • I would like to cancel my account

    — by Stephengary on Jun 11 2021


  • I resubmitted my insurance as requested and would like Amazon Relay third party billing contact info
    Please contact me immediately at 9172141470 or [email protected]

    — by Raeionna Croker on Jun 10 2021


  • I am the owner of Breed- Love Courier Service LLC I am trying to have The Amazon Relay Primary Administrator changed and email. It was set up for me by one of my current drivers but he has set it to where he can view things I don't want him to see my financial income etc. he has control over the amazon relay account and Im the owner i have to call him to ask whats going on with amazon. Please contact me the owner Irene Breedlove 585-713-9894 or my manager/ spouse Gerard Isaac 585-773-5999 or you can reach us both at the [email protected] thank you p.s I want that driver Demetrious Johnson removed from account as primary administrator i will put him in as dispatcher and driver only thank you

    — by Irene Breedlove on Jun 10 2021


  • Hi I’m a Canadian broker trucker does Amazon relay offer loads to Canadian brokers if yes is a cvor number sufficient because to register it asks for Mc and dot number

    — by Jayson on Jun 08 2021


  • To whom it may concern. This is FBI Integrated LLC and we're sending you this email because we have applied for Amazon relay, but still haven't received any response. We currently have two 26ft box trucks with lift gates ready to work. All we're waiting on, is for our relay account to activate. It's been nearly 3 weeks since we submitted the application and just recently resubmitted it again, to be sure it was received on your end. All insurance requirements have been met and is valid. Please contact us at your earliest convenience and provide us with any feedback you may have. Thank you in advance for your time and consideration regarding this matter. S.G. Agent- for FBI Integrated LLC.

    — by Stephon Graves on Jun 07 2021


  • Can someone from the customer service support team give me a call please 2293795649

    — by Carlos Wiley on Jun 07 2021


  • I wanted to change the email address on my account

    — by Deatric Walker on Jun 07 2021


  • Buenos dias trabajo para la compañia Forward freight partners LLC y no me pagaron mi semana de trabajo queria saber si pueden ayudarme con este problema

    — by Yoelkis Carmona on Jun 05 2021


  • Im requesting a score change please we haven't worked in 2 weeks and we need a score reset to see the loads thank you im with advantage freight llc

    — by Damon harris on Jun 03 2021


  • I dont understand why the application wont let me move forward. I have all the proper credentials

    — by Kevin Reid on Jun 02 2021


  • I have been reaching out to speak to someone in regards to setting up an account if someone give me a call or email I would appreciate it thank you

    — by Tonika Washington on Jun 02 2021


  • Hi I'm just teying to make sure I have the right insurance thru American family. They stated that I do but from what I see on the website it don't show all thats required pleas contact me asap I would love to be apart of your team. Martina 414 841 8172 ..M&D Preferred Trucking LLC

    — by Martina Lewis on Jun 01 2021


  • When I'm doing the Amazon Relay application it says for that all of my policy numbers are the same. But on my paper work it says that all of policy numbers are the same...
    Thanks!
    Seliman Ibrahim

    — by Seliman on May 31 2021


  • am i acceptable or no and why if no

    — by RGP on May 30 2021


  • No me han validado mi aplicacion y ya han pasado mas de 4 dias.

    — by Maikel novo on May 28 2021


  • Hi I am a owner operator wt 24 feet box truck looking for work

    — by Donna Solomon on May 28 2021


  • Hello Amazon Relay:
    I have signed up already with my DOT number but I haven't been contacted yet or receive any email from you. It's been one week already since I got the application form summited and I haven't heard from Amazon Relay anymore. I just want to know about my status to move on to the next steps. I hope to hear from you soon. Thank you in advance, kindly!

    — by Himely Garcia on May 27 2021


  • I am having a major issue with my app I can not change my origins the load boards an it has held me bk from getting loads can you please help me today 2516445159 call please

    — by Jamie MC’S LOGISTIC LLC on May 26 2021


  • Por favor si alguien puede ayudarme y regresarme la llamada esté es mi número 3462447670 y mi DOT3626859 y MC 1241017 me dice que mi empresa no reúne las condiciones me pueden explicar por qué

    — by Jose Luis on May 26 2021


  • Por favor si alguien puede ayudarme y regresarme la llamada esté es mi número 3462447670 y mi DOT3626859 y MC 1241017 me dice que mi empresa no reúne las condiciones por favor ayúdenme

    — by Jose Luis on May 26 2021


  • Hola cuando pongo el DOT y MC de mi empresa no la reconoce y no me deja continuar dice que no reúne los requisitos tengo todos los seguros y todo en regla

    — by Jose Luis on May 26 2021


  • On Track Trucking LLC can't get on to run for amazin relay it says I'm not qualified but I know we are please help

    — by Gary Champiom on May 24 2021


  • I can't pull up loads on the load board it is saying no matches

    — by Jeffery baxter on May 23 2021


  • I can’t login

    — by Hassan musa on May 21 2021


  • I have provided insurance and is not verifying. Please explain what I need to do to get it verified

    — by Kendell Ferebee on May 21 2021


  • I was added as and administrator and drive and still cannot see the load boards

    — by Dwight on May 20 2021


  • I was revoked from the load board I fixed all issues how can I regain status an how long

    — by LEON Christian on May 20 2021


  • Mc 1163548. Can u please update insurance information

    — by Zariya Burgess on May 20 2021


  • insurance section of relay app will not accept my progressive insurance policy #, its the same for all coverage. a warning indicator warns of same policy # for all coverage and will not allow me to save and go on to the final process.

    — by Kimberland Carlisle on May 18 2021


  • I changed credit card and didn't know how to get in touch with yall to pay my subscription when as t do I do

    — by Walter knight on May 18 2021


  • I WOULD LIKE TO KNOW THE BACKGROUND CHECK POLICY , I HAVE A misdemeanor AND I WOULD LIKE TO KNOW IF I CAN APPLY FOR THE TRUCK BOX POSITION IN AMAZON RELAY

    — by Henry Candelario on May 17 2021


  • Hello,
    This is not a complaint.
    I have registered with Amazon Relay and have uploaded my insurance information;however, the system is saying that my insurance can not be verified. Is there a way to upload my insurance documents or to email it to someone?

    — by Ronald Young on May 15 2021


  • I was accused of wanting 😩to shooting the Amazon up in Groveport oh which i didn't do or say now im banned from all Amazon this need to be fixed i didn't hav no reason to say tht or be accused of tht as well can someone please help me with this issue

    — by Rainell p Freeman on May 14 2021


  • Everytime I post my DOT # In MC # it say i do not meet the company requirements

    — by Roy Fields III on May 13 2021


  • I am locked out of my amazon relay app and driver application. I have loads booked everyday this week and cannot reach the information or application. When logging in it say my account is locked

    — by Anthony Jones on May 13 2021


  • Why can't I get my Relay to open on my desk top any more it want me to do a carrier onboard.

    — by Macixian Bailey on May 12 2021


  • I can't log into my relay account it's been deactivated, how do I reactivate

    — by Jared Hayes on May 12 2021


  • I'm not able to see my trips that are assigned to me. Have done everything, do you have a solution #8172108126

    — by Aubrey Williams on May 10 2021


  • Ketocycle I want to delete. Cause they are still taking money out of my account.

    — by Mary Davy on May 09 2021


  • Is there any phone number I can call? I have few questions

    — by Diego miranda on May 07 2021


  • Hi Amazon relay !!
    Im new and i got an approved email today with an invitación code .
    I started to get everything ready and when I put the invitación code on the application say something is wrong with the code so pls if you can contact me via email or via cell (646-730-3712 ) my company name is backman&sons llc
    Thanks very much !!!

    — by Sergio on May 07 2021


  • I was recently poked by FMSCA in reference to my insurance. The problem I’m having is what’s next. When I go into my app account it takes me to get a pass or sign in. I do t have my scan code so I can go get my truck. And I haven’t updated my banking information. I need help. Please advise.

    — by Lanon Edwards on May 07 2021


  • Can’t log into Amazon relay app app is work related msg is urgent need help.

    — by Terrance on May 07 2021


  • Hi,
    Im using amazon relay app in my phone, my log in is [email protected] and i can not find any available shpments to my account.
    Could you please tell me what is the issue and what i need to do to solve this

    — by Deimante on May 07 2021


  • How are you doing ? My name is Cortez hampton I use the amazon relay load board for my box truck and my first week was tough learning the times and how to book routes and learning the wearhouse made it hard for me to get a good score I understand the load board and how everything works now but I can’t book a route to get my score up

    — by Cortez hampton on May 06 2021







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