Contact Amazon Relay Customer Service

My name is Raymont Morris and I am. Relay Driver for DGR Transportation and my driver profile is blocked since yesterday and my dispatch is not getting a response or answer why can you please assist and give me some clarity and fix this problem so I can get back to work

I’m truck driver. My Amazon RELAY ACCOUNT CURRENTLY BLOCKED FROM RELAY I WANT REOPENED MY ACCOUNT PLEASE CAN YOU HELP MY PLEASE

I have not been payed for four (4) weeks. I don’t know what the issue is, but I sent all documents required for that.
Please, I need to be payed to continue on the road doing deliveries for Amazon Relay.
Thank you.

We applied for the amazon relay account and uploaded all required documents. All documents have been approved but the Operators Licence is still pending to be approved. Harish Gupta is dealing with our application and every time he says upload a valid Operator licence. We uploaded the original licence where we are authorised two vehicles and according to the license we click two vehicles in our application. But it appears Harish Gupta doesn't bother to look into the application, just keeps sending us pre-designed emails. He looks unprofessional and just wasting time. We requested many time, explain to us where the problem is in our application but no reply. 
Last time we requested, if you are unable to explain, please send us your manager contact number or close our account. It's enough now. He sent us an email again, complete your application.
How many people will be suffering with his behavior. There is no amazon contact number available where people can get their solution. This guy is rubbish and non qualified in his field and must be immediately removed from this post. We finally request and will appreciate it if someone tells us where the actual problem is in our application. We have already wasted our 4 months in correspondence. Very bad experience in Amazon Relay. 
Kind regards
Azhar Ali
07460165011
honeytransportltd2016@redacted
Honey Transport Ltd  

Hi

I need to delete from Amazon Relay all data about my company (VAT number) to be able to apply again for an Relay account

Here is the steps that I make last year that took me to an suspended account, due to a mistake.

First time I apply to register with relay amazon on 30 Dec, 2022 from email lnbm.express@redacted
This application was in hold for 2 months, not approved and also not rejected, I did not know what happening as AMAZON should give an answer within 2-5 working days.
I decided to apply again as from first application there was no any information, second time I apply on 27, Feb 2023, and second application was approved and account was created on 1 Mar, 2023 from email lnbm.express22@redacted

I pass the onboarding training and test and I was waiting to get access to load board and start to book loads, but on 3 Mar 2023, on third day, I get a notification on first application that was made on Dec, 2022, that my company doesn’t meet the requirements, and account was suspended.
On the second email where was open the account I did not receive any notifications, so I assume that amazon system saw that there are two application for the same company and automatically suspended the account without investigating.

Afterword’s I have open several cases and follow ups with all emails that I could find, searching at least someone to guide me and help me….but no one replied, or who replied, said that they are not responsible for this.
And by the end on 7 Sept, 2023 I try to delete the account and try to re-register the company again, but it seems that I make worst, as now I lost the access to that account and my company is still hanging somewhere on Amazon database.

The amazon relay account SCAC AEPCC was suspended and load board was revoked from the first 3 days of activating the account, without using it, and after I deleted this account to re-register the company with a new account, I tried several times to sign up again but every time my application was declined, did not pass the verification process.
As each company has its own identificatory number, VAT number in my case……it seems that this number is in some black list, and no matter how many times I will try to sign up with my company VAT, I will not pass the verification step, it will alway say that "A CARRIER WITH THIS VAT NUMBER IS ALREADY REGISTERED" even if a deleted the account, the company VAT is still saved in AMAZON DATABASE.
I also click the button Contact us, and wrote message several times….no answer so far, Carrier account admin – even I do not know who is, I wrote emails on all possible emails from Amazon, CM, etc……..again no answers.

How can I delete all company data from Relay Amazon, my company had never worked with Amazon, just because of one mistake when I was signup the company as suspended and given no chanse for a further cooperation.

I received a email that someone was trying to login to my account..i don’t know what happened I was supposed to receive a call today

I been waiting for clear to clear for 14 days

Load Board was revoked stating I.A.3 Section please help to reopen

I’m trying to register my personal information for the really app. When I do the real time selfie it’s not downloading it’s just buffering. I’ve tried lots of different photos in lots of locations

Hi!I'm a truck driver and I have a problem with sending my driving license photos!Can you give me an email address or help me solve my problem? Thank you!

Please help me with a problem! I'm having trouble uploading the photo after the driver's license! Thank you

I'm trying to access my load board. Its not showing. I've just been authorized as a carrier. Please Help I'm ready to get started

My account is under a different email address. Need help changing it to main company email address

We are unable to sign in. When we enter our email, they say there is no account but we are still receiving loads

I have a an issue with my account. I am getting a message that I need to complete and score over a 90 to get access to the contracts and I did and it’s still not allowing me to gain access. Please help thank you

HELLO
You are my only hope 😇!!!

DOT: 3186745
MC# 132036

We are Carrier Company Kusmic Express LLC , working for Amazon for the last 5 years.
I can't access the Amazon Relay to book the loads .

Can you connect me to IT Support . Can somebody call me from Technical support . This is coding ERROR , not some issue with sign in problems
This is Massage I receive, when I try to assign to Amazon Relay
errorCode": "403",
"defaultErrorMessage": "No user association found for customer ID A1DM3IFF17GLBH",
"params": {}
I do not have a problem recalling my username or password , I changed Password my 3 times today . IT DID NOT HELP .
I am receiving a Coding error "403 " That something that only Technical SUPPORT can Help.
.
If I sign out all the way from Amazon Relay and sign back in , it takes me to "
Relay for Carrier Onboarding".
When I type in our DOT# and MC#, I got this Massage "

Your company does not meet one of the following requirement(s) for onboarding with Amazon Relay and will not be able to proceed further:
You indicated you are a new carrier, but a carrier account already exists with this USDOT or MC. Please contact the carrier account admin or click the Contact Us button above for assistance.
Please refer to the following FAQS for additional details on requirements. If you have questions, you can select the Contact Us button .
I selected the Contact Us Button , and explained to them my issues , but did not receive accurate help.
I can't access to Carrier account admin , because is located in Amazon Relay where I get Error code
Thanks
Zilha

MY SAC# AYNJW I need to get my administrative account.

I cannot get into my Amazon Relay account to book loads for my driver. My SAC# is AYNJW. Can someone please call me at 770-365-5632? I try to reset my password and sign in as get started before I realize. I was doing a new application, so whenever I try to sign in, it takes me to the application page. Can someone HELP me, please? I need my Amazon account to book loads.

I really need someone to call me back 4782281637 I booked a load at 9 o'clock this morning it's not showing app in my schedule I have a pick app time of 2100 it takes me 2 and a 1/2 hours to get to the pick up I have been trying to get ahold of someone since 10 o'clock this morning please call me

I booked a load this morning and it is not showing up in my Schedule I have deleted the app and reinstall it I have signed out and signed back in 3 or 4 times I have talk with a support member on the phone and they told me I needed to email call about this can someone please call me back or email me and let me know what I need to do I'm scheduled to pick up a loader at 21.00

I am unable to log into my Amazon relay account. I have completed loads and I am unable to send the invoicing when I try to use the password reset link it errors out. My contact phone number is 276-732-7248. Please respond as soon as possible.

I need to update my bank account , and as well add email and new phone ,, I already wait 3 weeks and nobody connet with me
Tower&invest inc
MC 1102600 / DOT 3415608

i cannot log onto the laod board thru my computer i need to check on my pay!

Load 113GBC638 on 5/18/23. Relay app wasn’t working. I contacted ROC. They called and filed a complaint and said to deliver the trailer from Owensboro Ky to SDF6 in Shepherdsville Ky and I did. SDF6 couldn’t check it in. I did the run and haven’t been payed. I was told to file a dispute, but haven’t been able to because I don’t have an invoice because it’s my 1st move for them. I’ve been trying to resolve this with no success. Can someone please help ? I’m a single Owner Operator and I don’t have the resources to search for a way around this. I booked the load for $575 and completed the job and would like to get paid. ROC records will show that I did everything possible to correct this problem. I have pictures of the trailer delivered to PS328 at SDF6. Please help ! Thanks Glen Melton.812-705-0028

I want to apply for Amazone relay delivery

To whom it may concern.

I'm the owner of O.Express-Fleet.PL and I got an email from you that my application for transportation service has been rejected.

I would like to ask you the reason for being rejected, in your email it was mentioned that my company doesn't meet your requirements, how can I check the requirements you request?

For your reference, I would like to inform you that we've been granted on the 17th of March 2022 under carrier identity AADWY (PL1133033252) to work with Amazon Relay. The company has been active on the relay app for a month, after which our access to the load board was blocked without any explanation or reason for the blocking
At the same time, I was admitted to the hospital where I had a surgical intervention and I had neither time nor strength to clarify the situation on Relay.

Now I decided to try to regain access to the platform on Rely but I got rejected and I would like to ask you for help with this case, even when we worked with you we didn't break Amazon's rules.
For your reference, I have attached some documents with some proof.

Looking forward to hearing from you.
Best regards

Igor Goncearuc

Relay account suspended!

I'm not able to move past the QST number even though the help email said that it's optional how do I move past this?

I need Amazon Relay contact phone number

I've applied month ago and got a response that it will take a while (one week) that was 2 months ago. My USDOT is: 3983097 My MC is: 1491956

Amazon Driver Relay isn't allowing me to log into the system so I can book my loads I just recently got approved to run Amazon Relay could someone please assist me with this issue

Im ready to start back work truck went down now i have it fixed..

We are unable to login to Amazon Relay receiving an error message.

Good afternoon.
My insurance documents expired and i want to upload the new policy. I need help with this. I can't uploaded on my Amazon Relay profile. How i should proceed? Thank you very much

muy buenas tardes tenga ese colectivo de trabajo les estoy escribiendo ya que tengo duda.recimi una llamada telefonica del8337760787 donde se me comunica que la aplicacion que solicite para Amazon Relay fue aprobada pero no se cuales serian los proximos pasos me esplican por favor

Need help in being put on company roster of drivers "Just for Show"

Good Morning
I want to setup with Amazon relay and pick loads for Amazon. But i coudnt setup with amazon relay.
My USDOT is 3727779 and MC 1314685
Company Name Anmol Transport LCC.
As per requirement everything is good but i still cant do setup with Amazon Relay
My Number is 707 342 3170

I will be really appreciate for your timely help

Navtej Singh

i have been trying to fill out and complete the amazon relay application ,its not letting me by pass my dot and mc # which is cleary active i have been contacting them since the 8th and no one respond to me yet

Hello I just started with amazon relay but have not started my first load yet because of issues logging into my app. I think my business and personal account are mixed because i used the same email, but have since created a new one. It is beckleylogistics@redacted. Please let me know what i need to do next so i can make that my new email account and not have confusion because it is not linked to an amazon account.

I got a message today that my insurance was okay that i should contact amazon relay mobile so that i can come onboard,what is the next after certifying verifying my insurance and what is the next step

i am checking on my application

My company name fr jeet trucking inc my email Frjeettrucking@redacted my amazon relay load board is active when I am trying long issues pl help me ph 408 705 0973

we need help to active our relay account. Thank you

I would like to talk to someone

Trying to get set up can you send me a code

Hi, I'm the owner of Turan LT INC. DOT# 3480090 One year ago my Amazon Relay account has been suspended. Load board access has been revoked, due to violation of section I.A.3 of the Amazon Relay program policies overview which determines using robots to book trips. I would like to kindly again to let you know that we have never used any robots to book the loads. During a year I'm asking again and again to re-investigate my case at your earliest convenience. More than one year passed already from my first case, but I still didn't get access. If you can't help me with this, tell me who can help me. For me, working with Amazon Relay is very important. Please don't take my request lightly. Thanks in advance. Sincerely, Turan LT INC DOT# 3480090 ATNNC

Hi, I'm the owner of Turan LT INC. DOT# 3480090

One year ago my Amazon Relay account has been suspended. Load board access has been revoked, due to violation of section I.A.3 of the Amazon Relay program policies overview which determines using robots to book trips.

I would like to kindly again to let you know that we have never used any robots to book the loads.

During a year I'm asking again and again to re-investigate my case at your earliest convenience. More than one year passed already from my first case, but I still didn't get access.

If you can't help me with this, tell me who can help me. For me, working with Amazon Relay is very important. Please don't take my request lightly. Thanks in advance.

Sincerely,

Turan LT INC
DOT# 3480090
ATNNC

Good afternoon, my amazon relay loadboard account got suspended by factors that was never done from my side, I want to contact with support and review that case, please provide me right email to get in touch with them.
Thanks

Do you need worker’s compensation insurance and employer’s insurance in the state of Texas to sign up for Amazon Relay

Do you need employer’s insurance and worker’s compensation to sign up for Amazon Relay

What are insurance requirements to sign up for Amazon Relay

I changed my password to my Amazon Prime and now I can't get on my Amazon Relay account nor the app. I tried to change the password to the Amazon Relay but I still can not log in. I can log-in on the Prime but not the Relay. I need help getting back into the Amazon Relay.

Need to reactivate account…currently in inactive status and will not allow me to open another account

Hello, our transport company was contacted by one of your sub-contractor from Poland to conduct a transport on their behalf and they have asked us to impersonnate them on the app. In the end they now refuse to pay us for the service... you can find all the details of the transport here https://www.dashdoc.eu/tracking/shipments/d9460498-ceb6-48b8-8292-38fc2fbc9326/

I believe my account has been tamper with and someone has made unauthorized alterations to my account with out my permission. I need someone to help me fix the problem. They can call me at 313-778-5318

No Complaint. I’m looking to work with Amazon Relay as an owner operator of a box truck. Is there a support number that can answer questions relating to application requirements?

When I go on my app it keeps asking me for a loan ID or a ISA NUMBER.. I never received that number I don’t know what that mean I had just MADE my email and password in the app and I can’t get past this

I need to get information how to get my relay badge

I’m trying to register with you as a Carrier since July 10 2022 and have not gotten a response. I have the proper Insurance coverage. 1412443 is my MC number.

Can navigate loadboard

Is there a truck year requirement to be a contractor with Amazon relay?

Need status of my insurance.reinstatement: it’s been 1 1/2 weeks

Dear Amazon Committee.
I got notification from your side
"RESPONSE NEEDED" -Your RLB deactivation if you don't response until 2pm CST and given rejected loads list then I responded before 2pm but Amazon signed out and I couldn't find my account. Could you help me in that situation, what can I do, can I retake my Amazon relay
.... please?
Thanks for doing business with us.
Wallace

Hello ,
I been trying to fix this problem for almost 3 weeks now i been trying to get the amazon relay load board but i keep getting email from amazon saying the third party compliance partner has not been able to verify my coverage. So i called RMIS about 6 times they keep telling me i been verified simce june 30 that im good to go on there end. So i dont know whats the issue can someone help??

We would like to request for the delivery manifesto / signed BOL or delivery receipt for the following shipment:

We are missing almost a full container load sent to amazon warehouse (LFT1 - Carencro, LA) where Amazon has reported that the items were not received at the LFT warehouse. However, Amazon did receive part of the full truck load, but says the remaining items in the truck were not received.

We would like to request for the delivery manifesto / signed BOL or delivery receipt for the following shipment:

DETAILS BELOW:
- Amazon reference ID: 6XU3F3YG
- Bill of Lading Number / Shipment ID: FBA16QVXHT44
- Amazon Reference Number: 18201123241
- Shipped to:
LFT1
3550 NE EVANGELINE TRWY
CARENCRO, LA 70520-5976
US (LFT1)
- Date of Shipment / receipt at LFT1: June 20,2022
- 26 pallets of dog crates (650 pieces total)

Thank you.

We would like to request for the delivery manifesto / signed BOL or delivery receipt for the following shipment:

We are missing almost a full container load sent to amazon warehouse (LFT1 - Carencro, LA) where Amazon has reported that the items were not received at the LFT warehouse. However, Amazon did receive part of the full truck load, but says the remaining items in the truck were not received.

We would like to request for the delivery manifesto / signed BOL or delivery receipt for the following shipment:

DETAILS BELOW:
- Amazon reference ID: 6XU3F3YG
- Bill of Lading Number / Shipment ID: FBA16QVXHT44
- Amazon Reference Number: 18201123241
- Shipped to:
LFT1
3550 NE EVANGELINE TRWY
CARENCRO, LA 70520-5976
US (LFT1)
- Date of Shipment / receipt at LFT1: June 20,2022
- 26 pallets of dog crates (650 pieces total)

Thank you.

Who do I contact to verbally talk about contracting with Amazon Relay

My score is very low I am new in Amazon Relay I don’t know how to work I am still learning help me please to recover my score to 100%

Hi, when I’m clicking start work button in Amazon relay app to check in and see all information such as dock number trailer number and all other info button NOT responding. Start Work button doesn’t work.

Danielle Lucas and Marcus Danielle baby
Lucas baby Danielle Husband Danielle

I put a application for a driver on the 11 th of June and still never heard anything can you please tell me shat is going on I got All this insurance to drive for Amazon and still no response then insurance is costing me a lot money

Dear Amazon,
We are delighted that we were recently granted access to the Carrier Relay to be able to cooperate with you by booking loads and carrying them as safely as possible. However, only 2-3 past, we have become unable to access our Relay and do not understand why. Could you help us regain our access to the Relay as soon as possible please. Our drivers are waiting. Thanks!

I been trying to do the application on line. I have two trucks I am trying to add them on Amazon Rely I have my Dot Number 2577770 & my Mc Number903864 I have the right Insurance My Insurance Company Name Redwood Fire and Casualty Inc Co. Policy Number 01TRM046498-01 The Phone Number To My Inc Co. Phone Number 678483-8151 My Mc Number Is Active As A Contractor I Wont To Know If I Need To Change It To A Common Carrier I Am Really Trying To Be A Carrier With Amazon Please Email me Or Call Me. Tony White Let Me Know What I Have To Do Thanks

Whatever the account is suspended or not the load board access is purifying, and besides that the driver application is having another kind of issue: The VRID is attached to the exact driver but it is not showing so in the driver account.

Good morning, i have taken over from a previous planner and our relay account is currently inactive.
How can we go about re-instating this?

Many Thanks,

Matt

Hi to whom it may concern dear amazon please my account was been suspended I don’t know what is the reason please if any issues give us chance to fix problems if we did anything wrong from our side give us chance to get back on load board please help me to activate my account my dot and mc number DOT 3888263 MC 1428701

How Do I get in touch with someone to see why I haven’t heard anything back about my contract to be a driver for Amazon relay

I am trying to log in but the does not work that much I am truck driver the system is block because so money I attempt please fix the get work

Amazon relay suspended my relay account, is it any way so I can reopen my account with them?

Good morning

Our driver had an issue on July 12, 2022 with his 3rd leg stop, at which time I contacted the trip support line. I was instructed to send my driver back to San Diego because it was an error on the part of the Amazon hub. I went back and forth with the representative in regards to the pallet being taken to a closer location as well as asking where we could take it other than going back to San Diego and he did not know where to take it. After reading the notes of yesterday, it was said that the load should have been taken to Abalinda, the representative never mentioned this location. When the leg was generated the pay was posted at 3.28 a mile bringing our pay to 838.75, and this morning it is 1.79 a mile which is totally not acceptable. Our driver did his job, and we should be paid appropriately, I have copies of the load, it would greatly be appreciated when this situation is resolved.

I got it problems with account number and I would like to actually

I keep getting this code 403 everytime i try to sign into the load board , need help

I am applying for Amazon and im getting the following error message. i need some assistance.
Your company does not meet one of the following requirement(s) for onboarding with Amazon Relay and will not be able to proceed further:
A “Carrier” entity type with an Operating Status that is “Authorized for Property"
Please refer to the following FAQS for additional details on requirements. If you have questions, you can select the Contact Us button.
DOT 3893277
MC 1432042

I'm having issues with logging in relay

Please help me by deleting my driver account amazon relay then I can open my Owen new account

I need a new invitation code.

I wanna delet my relay driver acount to open my own relay account. Would u please help me by deleting my previous driver account.then I'll open my relay account
Thank you

hello my name is franklin molina sosa im with willymar corporation MC#542627 i got approved with amazon relay im apply twice cause the rejected my app cause they said da they call me and i we never recieve any call from amazon reliy ,i do everything they told me to do aboyt spam blocker calls ,,my campany unblock everything im unblock everything too from my phone and still dont get the calls and they sent me email da they call me 3 times in dont get nothing my numbers are 4022014439 or 8046832227 thanks and have a good day ,hope u guy help me thanks

I live in Chesapeake Va . The hub is 1 hr 30 kin from my house how do I change the location in stead of Richmond

My Amazon relay badge doesn't work who do I talk to

I have not received my payment due to the account number being incorrect. I have tried to correct this for two weeks and it still is not working….A ticket was submitted for me to get a call in 24-48 hours and no ine called….please correct this problem as soon as possible

Can somebody help me with my load board?my load board saying it as been suspended for whatever reason I don’t know

I’m locked out of my load board,I resubmit my insurance they said wait two days for an answer.almost five days now still haven’t firm Amazon.

I just got a call for verification was speaking but no one said anything and the call dropped. Can I get a call back? Dot 3855997

blueline freight has been accepted for amazon relay and we never received any info from amazon to move forward, please help we have no access to load board.really having a hard time trying to book a load. Thanks for yr help

I call my t-mobile and was told spam broker was not active on my phone. I even save Amazon number in my phone but still do not get the verification call. My phone number is 2679458479. Is the another way to verify

Ayuda para entrar en Amazon relay no estoy de acuerdo con la decisión de negación mi compañía cumple con todo para trabajar en Amazon relay por favor contactarnos

Necesito me ayuden a información de contactos de representantes de Amazon relay

I have my DOT and MC active but Amazon is keep saying I do not meet the onboarding requirements. CAN YOU Please help me ASAP if possible. 412313872$

hello i am with JG Delivery Inc. and i need a 7 digit code to get into the amazon relay app could someone help me with this please thank you