Published by Postmedia Network INC. on Oct 31, 2023

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Why should I report an Issue with Ottawa Sun?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Postmedia Network INC. to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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Ottawa Sun Customer Insights

1. Fake news for clicksDoes not update fast enough....same content for days...Needs an update.

2. Says alot about this fake news provider.Old style application with annoying pop up for ads.

3. Been this way for months.Fake news, Paid by Trudoh government.

4. Same issue with the TO Sun app.pics on the article dont load now, and app itself is horrible, would not recommend to download itFull off ads and spam.

5. Why? Other reliable news sources throughout the world are telling the truth.

6. Innocent people are dying from the vaccines and this "news" source pushes them.

7. Needs serious improvement.Update is horrible.

8. Just keeps trying to load, only get a black screen.

9. Serious fail.Lousy app.

10. They hide everything related to COFIB.

11. What happened to the pics.

Steps to Troubleshoot & Fix Ottawa Sun Issues

1. Fix Ottawa Sun Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Ottawa Sun: Restarting the app will resolve most errors.
  2. Update the Ottawa Sun App. Here is how:
    1. On Android goto PlayStore » Search for "Ottawa Sun" » Open Ottawa Sun » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Ottawa Sun » click "UPDATE".
  3. Clear Ottawa Sun app cache: Clearing cached data will force your app to retrieve the latest data directly from Ottawa Sun servers.
    1. On Android, goto Settings » Apps » Select "Ottawa Sun" » click Storage » click "Clear Cache".
  4. Check Ottawa Sun app permissions. If any of these permissions required to use your device's features are disenabled, Ottawa Sun might not work.
  5. Uninstall and reinstall Ottawa Sun. If nothing else has worked, completely uninstall Ottawa Sun then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Ottawa Sun not working


2. Fix Ottawa Sun Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Ottawa Sun be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Ottawa Sun not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Ottawa Sun may not be able to connect to the Internet when running in the background.

Reported Issues