Contact The Epoch Times Customer Service

Why should I report an Issue with The Epoch Times: Breaking News?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Epoch USA Inc to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. I really would like to be able to enjoy the games more.It is a pleasant change to read factual news rather than agenda driven half-truths or complete lies that are presented as news.

2. I removed the app some months back...haven't thought to retry it.Great app, up-to-date news with excellent research and reporting involved, especially as it concerns China, which had otherwise kicked out or sent money to most major networks.

3. Second, the videos have no support for split screen, which is currently how I watch most news on my phone so I can multitask.I thought that answer fixed it but it didn't.

4. I would have given it less stars, as I don't like the subscription price ($5 a month or no fee and some ads would be better) but I don't read many more than the few 'free articles' advertised as the option for non-subscribers.This app is adequate, and does what it says.

5. I kept getting news notifications, but the articles failed to open.

6. They don't seem to offer an ad supported version, and this app does not offer anything that would make it worth subscribing to, as there are multiple other good conservative apps that report the same stories without a subscription.

7. Once you get past the trial period, which I didn't realize existed, it's just a nuisance, because it gives you headlines in notifications, but you can't read the story.

8. You get to read a couple free articles a day before you're cut off and asked to subscribe for $80/year, which I just can't justify.

9. And, as a former English teacher, it is a refreshing change to read an article that is well written with good grammar and no ambiguous sentences.

10. News articles are relevant, well written and non biased.

11. I'm trying this out to hopefully get news when I want it, but it chirps at me more loudly than the noisy news I wanted to get away from now that I've signed up.

1. Fix The Epoch Times Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart The Epoch Times: Restarting the app will resolve most errors.
2. Update the The Epoch Times App. Here is how:
   1. On Android goto PlayStore » Search for "The Epoch Times" » Open The Epoch Times: Breaking News » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for The Epoch Times » click "UPDATE".
3. Clear The Epoch Times: Breaking News app cache: Clearing cached data will force your app to retrieve the latest data directly from The Epoch Times servers.
   1. On Android, goto Settings » Apps » Select "The Epoch Times: Breaking News" » click Storage » click "Clear Cache".
4. Check The Epoch Times app permissions. If any of these permissions required to use your device's features are disenabled, The Epoch Times might not work.
5. Uninstall and reinstall The Epoch Times. If nothing else has worked, completely uninstall The Epoch Times then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing The Epoch Times not working

2. Fix The Epoch Times Server issues & Internet Connection

1. Check network connection: An unstable Internet will make The Epoch Times be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to The Epoch Times not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, The Epoch Times may not be able to connect to the Internet when running in the background.