Published by FANDOM powered by Wikia on Aug 19, 2024

contact Fandom Chat with our AI-based Fandom Support
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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with Fandom?



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Why chat with our AI Fandom Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of Fandom.
  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

1. Mainly, every single page I visit has a video covering almost the entire top half of my phone screen (Android) with no way to close the video, the home pages for each wiki never seem to have a useful index of pages (when compared to web site version), and there does not seem to be a way to search only the wiki you are currently in and not the entire fandom.Well I'm sure it works great for most people, but all of the pages I downloaded this for don't show up in the app.

2. Also, once I make it to a wiki for a TV show or whatever, the expandable arrows at the bottom for summary or overview straight up don't expand or collapse AT ALL when I click them...I'm a frequent contributor to a few wikis, so having an app where I can read through pages on-the-go is somewhat useful.

3. There's no button to see the wiki front page or a table of contents for other pages (like on Chrome).

4. There's also the problem that, if you try to look up a wiki page to take you to the home page, you legitimately cannot find it because it's buried underneath all of the character pages.

5. Seems like a good app if your pages show up though.This app is indispensable to anyone having a hard time keeping up with a big game or series with extensive lore.

6. Some web links that are supposed to open the app, open the app, but then the app immediately redirects to a Chrome browser link to the requested fandom page, regardless of default browser settings, then closes itself.

7. And even still, some more popular wiki pages have gigantic ads that are insanely annoying.

8. But other than a wiki's main tabs, it's difficult to navigate anywhere else without having to switch to a browser.

9. If you go to character page, there's no way to see the rest of the wiki.

10. Hey you at fandom! Limit your ads please! I don't need an ad between every 2-5 lines of text on a page that may have only 3-6 paragraphs or segments.

11. Search results in the app are terrible, rarely returning what I search for even when the terms are verbatim what the page title is.

Steps to Troubleshoot & Fix Fandom Issues

1. Fix Fandom Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Fandom: Restarting the app will resolve most errors.
  2. Update the Fandom App. Here is how:
    1. On Android goto PlayStore » Search for "Fandom" » Open Fandom » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Fandom » click "UPDATE".
  3. Clear Fandom app cache: Clearing cached data will force your app to retrieve the latest data directly from Fandom servers.
    1. On Android, goto Settings » Apps » Select "Fandom" » click Storage » click "Clear Cache".
  4. Check Fandom app permissions. If any of these permissions required to use your device's features are disenabled, Fandom might not work.
  5. Uninstall and reinstall Fandom. If nothing else has worked, completely uninstall Fandom then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Fandom not working


2. Fix Fandom Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Fandom be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Fandom not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Fandom may not be able to connect to the Internet when running in the background.

Reported Issues

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