Contact The Telegraph Live News Customer Service

Why should I report an Issue with The Telegraph Live News?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Telegraph Media Group to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Worse, it's missing basic features like being able to search for articles or writers, and the reader comments in the Telegraph website are missing completely.

2. An app that resembled the website would be much preferred, See other publications like the New York Times, The Guardian and The Times for good examples.It is not easy to speak with customer service about a subscription issue.

3. There is only a limited amount of content and often one article is repeated across other sections reducing the readable content even more.

4. For the last few weeks, many articles have large chunks of program code displayed instead of the intended content.

5. As other reviewers have mentioned, I am often logged out automatically and unable to sign back in so can only read the headline not the article.

6. The killer is the instability - it gets into cycles of crashing on my moto g6 after about a minute - just enough time to start getting into an article before it disappears.

7. Come on Telegraph, at the very least give us an option in the app to switch off this highly annoying "feature".The constant crashing is unbelievably annoying.

8. We are paying after all!Hard to believe such a prestigous organistion with such quality content is falling at the last hurdle with this incredibly frustrating app.

9. Looks like the embedding code for video or audio, charts etc is being displayed instead of the content.

10. However I would prefer more functionality with this app i.e more articles, comments would be nice and perhaps a search feature.

11. I don't understand why they can't make the process easier, such as have subscription options with Google Play or the App Store so that international subscribers can have an easier time with subscriptions.

1. Fix The Telegraph Live News Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart The Telegraph Live News: Restarting the app will resolve most errors.
2. Update the The Telegraph Live News App. Here is how:
   1. On Android goto PlayStore » Search for "The Telegraph Live News" » Open The Telegraph Live News » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for The Telegraph Live News » click "UPDATE".
3. Clear The Telegraph Live News app cache: Clearing cached data will force your app to retrieve the latest data directly from The Telegraph Live News servers.
   1. On Android, goto Settings » Apps » Select "The Telegraph Live News" » click Storage » click "Clear Cache".
4. Check The Telegraph Live News app permissions. If any of these permissions required to use your device's features are disenabled, The Telegraph Live News might not work.
5. Uninstall and reinstall The Telegraph Live News. If nothing else has worked, completely uninstall The Telegraph Live News then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing The Telegraph Live News not working

2. Fix The Telegraph Live News Server issues & Internet Connection

1. Check network connection: An unstable Internet will make The Telegraph Live News be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to The Telegraph Live News not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, The Telegraph Live News may not be able to connect to the Internet when running in the background.