Contact NPR One Customer Service

Why chat with our AI NPR One Support?

1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
2. You'll get immediate access to a support assistant specifically trained on support materials of NPR One.
3. Skip support wait times and emailing back and forth. Get help immediately.

1. ☹️ Could you include in the next update the return of this function (allow offline listen capability for downloaded episodes)?It's fantastic I can listen to so much and so many of nprs wonderful podcasts.

2. I search function isn't so good, and it doesn't have my local station.Almost nailed it! Parts of the app, especially when listening to archived episodes may close unexpectedly.

3. I love this app and in the past versions I used to download my favorite podcasts to listen later so I could play them during flights or in areas with spotty reception.

4. There is a "listen to all" button on the playlist of segments, but it just plays random other shows.

5. Episodes don't get cleared once you listen to them, sorting ability is almost nothing, there isn't a fast forward by 15 seconds button, and the list goes on.

6. One of the most useful features for frequent travelers just disappeared in a recent update, without notice or explanation (just found a bogus "We're merging the apps" excuse deep within layers of FAQs on the help pages).

7. Unless the podcasts are made available on user preferred player (like all other podcasts), I will likely avoid NPR just to avoid all the frustration.

8. Airline travel, car travel in large sections of the world off-limts nowReally disappointed that the my playlist feature came along & deleted all of the episodes I had previously saved.

9. It stinks when services become less useful as they become flashier.Love the podcasts but this app is lacking in so many basic features.

10. This is particularly frustrating & unsafe when I'm driving & now I have to manually find something to listen toPodcast player is terrible.

11. It stop playing randomly, jumps to random podcast not on play list and cannot be downloaded.

1. Fix NPR One Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart NPR One: Restarting the app will resolve most errors.
2. Update the NPR One App. Here is how:
   1. On Android goto PlayStore » Search for "NPR One" » Open NPR One » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for NPR One » click "UPDATE".
3. Clear NPR One app cache: Clearing cached data will force your app to retrieve the latest data directly from NPR One servers.
   1. On Android, goto Settings » Apps » Select "NPR One" » click Storage » click "Clear Cache".
4. Check NPR One app permissions. If any of these permissions required to use your device's features are disenabled, NPR One might not work.
5. Uninstall and reinstall NPR One. If nothing else has worked, completely uninstall NPR One then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing NPR One not working

2. Fix NPR One Server issues & Internet Connection

1. Check network connection: An unstable Internet will make NPR One be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to NPR One not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, NPR One may not be able to connect to the Internet when running in the background.