Contact Citizen Customer Service

Why should I report an Issue with Citizen: Local Safety Alerts?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Sp0n Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. App just moves me back to my location no matter how much I try to see whats going on in neighboring cities.App was great but lately it's stopped alerting me to things around me, just alerts for weird random events hundreds of miles away.

2. I only get useless information about events happening 50+ miles away!This app was great! Being here in NYC, it helped keep me informed of incidents close by me or my loved ones.

3. Great concept, if the app worked.This is a good app, but it would be even better if the notifications would pop up faster, not hours later I have gotten phone calls when things happen and i don't get the notifications at all or they get sent to me late I'm not sure who else is having this experience but it needs to be fixed not to mention there was a real bad car crash on Roosevelt Blvd.

4. I've found it very helpful...UNTIL, they suddenly took away many of the features unless you subscribe to their "plus" plan for $4.99/month. Why should I have to pay monthly so I can see events that are more than 24 hours old? That makes zero sense! Bit by bit, more and more features have migrated over to their plus plan.

5. I got an alert for an aggressive peacock on the loose in a city hundreds of miles away, but don't get alerts when there is active shooting a couple of miles away.

6. Developers blew it with their money grab.It was a great app when I first installed it, but now all I get are alerts for other states.

7. Now I get countless alerts that take me to clips of scanners, and they want me to pay to listen? I don't want to hear 3 seconds of a scanner, then repeatedly asked to upgrade.

8. I no longer get alerts for events happening in my area.

9. I can't see anyone wanting to pay a sub for this, the business model doesn't work, they need to pivot hard or we'll just be watching this slowly circle the drain until the lights go out.This app has become nearly useless.

10. Now I get bombarded with notifications about incidents EVERYWHERE even 700 miles away, but when I try opening the app it just spins and thinks and never opens.

11. So many people criticize Memphis and call it "The Murder Capital", but we don't warrant any coverage in comparison to an overgrown chicken escaped from a zoo in New York 🙄Junk.

1. Fix Citizen Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Citizen: Restarting the app will resolve most errors.
2. Update the Citizen App. Here is how:
   1. On Android goto PlayStore » Search for "Citizen" » Open Citizen: Local Safety Alerts » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Citizen » click "UPDATE".
3. Clear Citizen: Local Safety Alerts app cache: Clearing cached data will force your app to retrieve the latest data directly from Citizen servers.
   1. On Android, goto Settings » Apps » Select "Citizen: Local Safety Alerts" » click Storage » click "Clear Cache".
4. Check Citizen app permissions. If any of these permissions required to use your device's features are disenabled, Citizen might not work.
5. Uninstall and reinstall Citizen. If nothing else has worked, completely uninstall Citizen then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Citizen not working

2. Fix Citizen Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Citizen be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Citizen not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Citizen may not be able to connect to the Internet when running in the background.