Contact NPR Customer Service

Why should I report an Issue with NPR?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of NPR to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. I always have to take several steps to get to the live stream when I open the app, and then in the middle of my live stream, the app skips back to content "curated just for me." I was listening to the content I wanted to hear!Previous NPR News app has a mediocre interface which I didn't enjoy navigating.

2. This new app has made it more difficult to find and access news stories, cluttered up the interface, and is constantly pushing podcasts or other NPR content.

3. This is particularly a problem because there's no way to reorder stories in the queue (without removing them, and then adding them back in the preferred order).I wish there was a way to shut off auto playing news when bluetoothing to the car.

4. I really prefer listening to the varied subject podcasts compared to the radio.The way the app used to be formatted was geared towards reading news stories.

5. Hard to find the content you want to listen to, seems that different shows appear in different locations for no apparent reason.

6. I didn't listen to many stories because I just didn't want to go through all the steps needed to set things up right for each broadcast.

7. Didn't NPR just cut its budget? Why did they spend some of what was left on "fixing" something that wasn't broken?This has been my news source of choice for years.

8. I have to close the app and reopen it repeatedly to read anything.In the predecessor app (NPR News), if I started playing from the middle of the queue, playback would always continue to the following story in the queue.

9. NPR also started linking out articles to some of their subsidiaries, and clicking on an article and having it open in a web browser (without warning) is just poor UX — and defeats the point of an app.

10. Live news all appear in different locations.

11. The update a few months ago messed up a lot of my favorite features and made it less accessible for those of us who need larger type, but the May update reversed a lot of those changes.

1. Fix NPR Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart NPR: Restarting the app will resolve most errors.
2. Update the NPR App. Here is how:
   1. On Android goto PlayStore » Search for "NPR" » Open NPR » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for NPR » click "UPDATE".
3. Clear NPR app cache: Clearing cached data will force your app to retrieve the latest data directly from NPR servers.
   1. On Android, goto Settings » Apps » Select "NPR" » click Storage » click "Clear Cache".
4. Check NPR app permissions. If any of these permissions required to use your device's features are disenabled, NPR might not work.
5. Uninstall and reinstall NPR. If nothing else has worked, completely uninstall NPR then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing NPR not working

2. Fix NPR Server issues & Internet Connection

1. Check network connection: An unstable Internet will make NPR be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to NPR not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, NPR may not be able to connect to the Internet when running in the background.