Contact The Wall Street Journal. Customer Service

Why should I report an Issue with The Wall Street Journal.?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Dow Jones & Company, Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Why are there ads in a paid only app? Also, the number of anti-vax ads is alarming.Half of the articles I can't open, with the error "Application error: a client-side exception has occurred (see the browser console for more information)." in black text on a white background.

2. They did a visual redesign sometime ago that made it harder to find what you want so thats inconvenient, but not unusable.After all this time you'd think that the app would be able to correctly do simple things like open an image/illustration so that you could examine it closely.

3. The one annoying thing that occurs numerous times while reading the articles is that when an article is closed, the screen reverts back to the beginning of the list of articles instead of to where the article that was just closed is located.

4. Issues with notifications are just far too common and should not continue to occur.The below is true about the content but I'm tired of seeing a blank screen and the words "content unavailable" at the bottom of the screen.

5. The app can still use improvement on many fronts, for instance the way it connects to the web, some articles will just take you online which sucks, I have an app because I want an app version! The search engine is pretty inaccurate, I don't get why it won't just return any keyword, simply by c/p the headline.

6. I've been subscribed for 7 months now, I love reading the finance news and find the reporting on a higher caliber.

7. A list of available videos would be nice.I'd like the ability to turn off the notification that "today's paper has been downloaded".

8. I like being able to go through and open tabs for what I'm going to read, then go back when I have time and read them all.

9. Have never been able to get the app to allow me to sign in, even after following every piece of advice about re-installing, device configuration, etc.

10. I assume the function works on some devices, but it sure doesn't work on mine, which is a modern and popular phone, the pixel 6A.

11. Please fix this, so I can read the articles I am paying a subscription to read.

1. Fix The Wall Street Journal. Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart The Wall Street Journal.: Restarting the app will resolve most errors.
2. Update the The Wall Street Journal. App. Here is how:
   1. On Android goto PlayStore » Search for "The Wall Street Journal." » Open The Wall Street Journal. » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for The Wall Street Journal. » click "UPDATE".
3. Clear The Wall Street Journal. app cache: Clearing cached data will force your app to retrieve the latest data directly from The Wall Street Journal. servers.
   1. On Android, goto Settings » Apps » Select "The Wall Street Journal." » click Storage » click "Clear Cache".
4. Check The Wall Street Journal. app permissions. If any of these permissions required to use your device's features are disenabled, The Wall Street Journal. might not work.
5. Uninstall and reinstall The Wall Street Journal.. If nothing else has worked, completely uninstall The Wall Street Journal. then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing The Wall Street Journal. not working

2. Fix The Wall Street Journal. Server issues & Internet Connection

1. Check network connection: An unstable Internet will make The Wall Street Journal. be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to The Wall Street Journal. not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, The Wall Street Journal. may not be able to connect to the Internet when running in the background.