Contact 今日头条 Customer Service

Why should I report an Issue with 今日头条?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Beijing Bytedance Technology Co., Ltd. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. And once I did the the ads on my homepage still came up... I didn't even give it permission to draw over other apps and... like... its basically a legal virusAfter updating to the latest version, it cannot be opened anymore.

2. I uninstalled and reinstalled five times and it is still crashing.Server always busy, very slow loading contents after recent updates.

3. Doesn't matter its in wifi or using data, content takes forever to load.

4. I have seen some fierce arguments，but it's awesome!!确实，以前在官网下载这款APP，广告乱飞。然而到了这里却不嚣张了。 Indeed, I used to download this APP on the official website, and the ads flew around.

5. Same.This APP is hyjacking my phone, and put itself as the default browser APP without asking for my permission.

6. The worst is, displaying articles on lock screen.I have used the app for half years.

7. But starting two days ago, it kept on crashing whenever I started it.

8. People can leave their own comments on the news to discuss it.

9. Even turning off all notifications, it still display numbers on the icon.

10. This is stupid.I deleted the app because i wasn't using it.

11. Now when I open a link, I can no longer use Chrome.

1. Fix 今日头条 Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart 今日头条: Restarting the app will resolve most errors.
2. Update the 今日头条 App. Here is how:
   1. On Android goto PlayStore » Search for "今日头条" » Open 今日头条 » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for 今日头条 » click "UPDATE".
3. Clear 今日头条 app cache: Clearing cached data will force your app to retrieve the latest data directly from 今日头条 servers.
   1. On Android, goto Settings » Apps » Select "今日头条" » click Storage » click "Clear Cache".
4. Check 今日头条 app permissions. If any of these permissions required to use your device's features are disenabled, 今日头条 might not work.
5. Uninstall and reinstall 今日头条. If nothing else has worked, completely uninstall 今日头条 then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing 今日头条 not working

2. Fix 今日头条 Server issues & Internet Connection

1. Check network connection: An unstable Internet will make 今日头条 be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to 今日头条 not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, 今日头条 may not be able to connect to the Internet when running in the background.