Contact Neighbors Customer Service

Why should I report an Issue with Neighbors by Ring?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Ring.com to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Millions of Americans are already using Neighbors, so download the app and see what’s really happening in your Neighborhood.

2. Neighbors is more than an app, it’s the power of your community coming together to keep you safe and informed.

3. Get real-time crime and safety alerts from your neighbors and local law enforcement.

4. We love hearing from our Neighbors and we're always looking to improve the Neighbors app.

5. By using this app, I agree to Ring's Terms of Service ( ).

6. As always, feel free to send your feedback to neighbors@ring.

7. See Privacy ( ) for additional information.

1. Won't stay in full screen, glitchy as soon as play is pressed, can't pause to look at faces or it will buffer/exit/freeze the app/get stuck on the time for far too long, no slow motion, can't change address to second home, loading videos seems to highly tax the app, and more.

2. The communication between neighbors is a bit frustrating because i posted a message to a neighbor but never got a reaponse.I've spent hours upon hours on this app and its functionality... I've had a ring doorbell for a long time and I've had my fair share of issues with it.

3. UNACCEPTABLE! When you pause the video it WONT disappear, if you want to take a screenshot of something in the lower THIRD of your screen you must time it just right and screenshot as the video plays.

4. Some of us, are on fixed incomes such as disability, and have no room for any "extras" , ie: the bell AND subscription to a service!Great idea except everything about actually watching a video is awful.

5. Kudos to RING for allowing non-RING content to be shared on the app.The app itself is pretty good, I've never had any problems with it downloading, notifications etc, except that I can't "like", if I so choose, the original post but I can "like" on the comment.

6. They use my URL, never had an account with ring before, and still nothing.The site ALWAYS has a hard time loading, cell phone app or computer.

7. And that stupid BLACK BAR they have along the bottom of the screen when playing a video, on android, makes me ANGRY.

8. fix that and ill change my review and you'll get the " missing 🌟".Haven't tried it much yet but serms distracting video ads take up 1/2 the page.

9. When there is a post I want to go back to, its time consuming to scroll through everything before finding.

10. I spent hours going through every article and knowledge base they have, and just spent another hour on chat with their support! They can't fix it.

11. Not renewing plan!Love the concept and I am guessing most good reviews are speaking of the idea versus the application.

1. Fix Neighbors Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Neighbors: Restarting the app will resolve most errors.
2. Update the Neighbors App. Here is how:
   1. On Android goto PlayStore » Search for "Neighbors" » Open Neighbors by Ring » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Neighbors » click "UPDATE".
3. Clear Neighbors by Ring app cache: Clearing cached data will force your app to retrieve the latest data directly from Neighbors servers.
   1. On Android, goto Settings » Apps » Select "Neighbors by Ring" » click Storage » click "Clear Cache".
4. Check Neighbors app permissions. If any of these permissions required to use your device's features are disenabled, Neighbors might not work.
5. Uninstall and reinstall Neighbors. If nothing else has worked, completely uninstall Neighbors then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Neighbors not working

2. Fix Neighbors Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Neighbors be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Neighbors not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Neighbors may not be able to connect to the Internet when running in the background.