Contact Al Jazeera English Customer Service

Why should I report an Issue with Al Jazeera English?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Al Jazeera Network to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Al Jazeera English for Android brings you curated top stories, live and on-demand video and personalisation from Al Jazeera English, free of charge.

2. Follow our global coverage of the topics and programmes that interest you and share your favorite stories and videos on popular social networks.

1. News stories interface is clunky & doesn't scroll from one story to the next (The BBC app is a good example of how this should work), & the "Watch" function for live broadcasts is terrible, does not seamlessly change from split screen to full screen, is endlessly buffering and just stops after 15 mins & not moving to next segment.Terrible. I like getting news from many different sources but the app should be logical and intuitive.

2. Instead you get taken to whatever the most recent story is and good luck finding what you were hoping for.News is good but the app works terrible.

3. After reading 1 or 2 articles without issue, the app will open whatever the current "top" story is no matter which article is actually selected.

4. Then, after reading another article or 2, the issue happens again.Great news source, widest breadth of reporting of any international news organization, often a bit MB-aligned but generally neutral.

5. I'm citing some of the shortcomings below: * The video player doesn't have control such as speed control, CC, fullscreen options which are a must these days on mobile apps * The video player doesn't support auto-rotate option at all.

6. Tapped two different stories and up comes up the same story on Covid in India.

7. On the positive side, the ability to tune in to live video is awesome.2 more issues: 1) Your ads are disruptive because they cause the info to move resulting in my finger touching the wrong spot and forcing me through more steps to do what I had originally intended.

8. This very annoying! Your competition is doing much better! Please improve very soon!I find Al Jazeera's content to be quite good, however the app gets docked points when attempting to use it on a NVidia Shield Android TV.

9. There is no way (or obvious, at least) for us to send a little note to bring it to their attention for the sake of correcting it and for the improvement of the entire package.I'm a big fan of the Al Jazeera news channel.

10. Stories are tapped and the next story appears below it.

11. Keep doing that and you eventually see the story you first tapped.

1. Fix Al Jazeera English Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Al Jazeera English: Restarting the app will resolve most errors.
2. Update the Al Jazeera English App. Here is how:
   1. On Android goto PlayStore » Search for "Al Jazeera English" » Open Al Jazeera English » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Al Jazeera English » click "UPDATE".
3. Clear Al Jazeera English app cache: Clearing cached data will force your app to retrieve the latest data directly from Al Jazeera English servers.
   1. On Android, goto Settings » Apps » Select "Al Jazeera English" » click Storage » click "Clear Cache".
4. Check Al Jazeera English app permissions. If any of these permissions required to use your device's features are disenabled, Al Jazeera English might not work.
5. Uninstall and reinstall Al Jazeera English. If nothing else has worked, completely uninstall Al Jazeera English then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Al Jazeera English not working

2. Fix Al Jazeera English Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Al Jazeera English be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Al Jazeera English not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Al Jazeera English may not be able to connect to the Internet when running in the background.