Contact Первый Customer Service

Why should I report an Issue with Первый?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Первый канал to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Please fix!The app is better now than before.Please make it fully accessible outside Russia,as some of the TV listings are restricted to be watched outside Russia,so people have to use other free apps anyway to get it,and they get it with the many other free tv apps available.This way all in all the best original app becomes useless for many people outside Russia.5 stars in advance!Afer latest updates, start to work slowly, sometimes can't open live stream, same story with archive video.

2. Other apps with same content works perfect.Always freezes and doesn't load live progry, real pain.

3. Wassup with it? Other stuff working fine, so maybe I will gove like..... 3 stars to get you in the next year class.

4. Trying to keep balanced opinion.After last update - can't watch on TV! I use to open the app from a box connected to TV.

5. Very disappointed, hope it will get fixed! I only can watch Pervyj on spare TV while in the kitchen while cooking.

6. Cannot watch Live Stream.

7. Now app opens in mobile mode - a small vertical window in the middle of TV screen.

8. To stream of pre recorded shows is very good, though.

9. I put the settings into poor quality to get better content streaming.

10. Nothing to do with the internet, we have fiber, but app just keeps on stallingNot user friendly.

11. Good luck with fixing.

1. Fix Первый Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Первый: Restarting the app will resolve most errors.
2. Update the Первый App. Here is how:
   1. On Android goto PlayStore » Search for "Первый" » Open Первый » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Первый » click "UPDATE".
3. Clear Первый app cache: Clearing cached data will force your app to retrieve the latest data directly from Первый servers.
   1. On Android, goto Settings » Apps » Select "Первый" » click Storage » click "Clear Cache".
4. Check Первый app permissions. If any of these permissions required to use your device's features are disenabled, Первый might not work.
5. Uninstall and reinstall Первый. If nothing else has worked, completely uninstall Первый then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Первый not working

2. Fix Первый Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Первый be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Первый not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Первый may not be able to connect to the Internet when running in the background.