Contact Medium Customer Service

Why should I report an Issue with Medium?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of A Medium Corporation to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Thank you!There are some things i love about medium but the fact that it keeps recommending me content "based on my reading history", but completely misses the mark on what I'm actually interested in, is very annoying.

2. Medium is indeed where great ideas find you! Thank you!As an avid reader, I appreciate the short articles, approximate reading times, and links to similar articles available on Medium.

3. Content on Medium is excellent though.Very easy to lose track of time while reading :) *After reading a couple of bad reviews I'd like to add that I'd much rather pay a monthly subscription than be bogged down and distracted by ads.

4. Not only is the recommendation system inaccurate, people's tastes and interests change and we should be given an option to reflect that in the app.The new feature of the app that enables us to categorize posts into different lists is great! Thank you for that! Just one more suggestion would be to bring back the search option to search through posts in various lists.

5. Great support!When city noise wakes me up earlier than my alarm clock does, I don't mind as much anymore because I use the time to read more articles on Medium.

6. There are silly UI flaws, the embedded-to-track-you browser does not work, links in emailed notifications fail with the mobile app, and a platform designed for reading does *not* allow me to choose a preferred font.

7. My favorite feature is finding authors who are sharing their real life experiences.Having a slight issue on Pixel 3 XL when I'm reading an article.

8. I remember using this option on the desktop version for the Reading List (older version) but never found it on mobile app.

9. The articles are not interrupted by annoying ads popping up and moving around the screen, so that when you try to push "next", the link for the ad moves and you are directed to that instead of the article.

10. There should be an option to remove topics that medium "thinks" i am interested.

11. The app itself has a nice presentation but it's fiddly when it comes to making a reading list or archiving things.

1. Fix Medium Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Medium: Restarting the app will resolve most errors.
2. Update the Medium App. Here is how:
   1. On Android goto PlayStore » Search for "Medium" » Open Medium » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Medium » click "UPDATE".
3. Clear Medium app cache: Clearing cached data will force your app to retrieve the latest data directly from Medium servers.
   1. On Android, goto Settings » Apps » Select "Medium" » click Storage » click "Clear Cache".
4. Check Medium app permissions. If any of these permissions required to use your device's features are disenabled, Medium might not work.
5. Uninstall and reinstall Medium. If nothing else has worked, completely uninstall Medium then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Medium not working

2. Fix Medium Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Medium be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Medium not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Medium may not be able to connect to the Internet when running in the background.