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    contact GO2bank: Mobile banking

    Contact GO2bank Customer Service

    Published by Green Dot on Sep 19, 2024

    Report an issue with GO2bank.
    Send the customer service your feedback so they can fix your issue asap.



    Email Support directly

    Slower. Best for resolving account issues.



    Chat with our AppContacter AI Support

    Faster. Great for pressing issues and self assistance.

    Why should I report an Issue with GO2bank: Mobile banking?

    1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
    2. Pulling issues faced by users like you is a good way to draw attention of Green Dot to your problem using the strength of crowds.
    3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
    contact GO2bank: Mobile banking image 1 contact GO2bank: Mobile banking image 2

    About GO2bank: Mobile banking

    1. Fees on primary deposit account may reduce earnings on your savings account. 4. 50% Annual Percentage Yield (APY) and 4. 41% interest rate are accurate as of May 2024.

    2. See Deposit Account Agreement at GO2bank. com/daa for fees, terms and conditions. 1.

    3. For information about Annual Percentage Rates, fees and other costs, see GO2bank Secured Credit Cardholder Agreement and Security Agreement at GO2bank. com. 6.

    4. Deposits under any of these trade names are deposits with Green Dot Bank and are aggregated for deposit insurance coverage up to the allowable limits. 11.

    5. GO2bank also operates under the following registered trade names: Green Dot Bank, GoBank and Bonneville Bank.

    6. Early direct deposit availability depends on payor type, timing, payment instructions and bank fraud prevention measures.

    7. Online access, mobile number verification (via text message) and identity verification (including SSN) are required to open and use your account.

    8. See app for free ATM locations. $3 for out-of-network withdrawals, plus any additional fees the ATM owner or bank may charge. Limits apply. 8.

    9. Monthly fee waived when you receive a payroll or government benefits direct deposit in the previous monthly statement period. 3.

    10. Available only to GO2bank accountholders with direct deposits totaling at least $100 in the past 30 days.

    11. Download the app to open an account or visit GO2bank. com to learn more.

    GO2bank Customer Insights

    1. it's free, has credit monitoring, can be used as a traditional bank account, doesn't show up like a prepaid card, offers multiple savings account options, offers secured credit card option, you can transfer money in and out of this account from other accounts right on your app or account page, offers overdraft protection, offers direct deposit 2 is user friendly, love the dashboard...this is by far the best card I have had.

    2. Which normally isn't a big deal but the bill needed to be paid before the place closed and I almost missed paying it waiting on the app to show I had the money.Everyone should try this app if they're looking for a mobile checking and savings account rolled into a simple app.

    3. I just started my new account and my experience so far has been great! Everything's laid out in print and I was even able to opt in to overdraft protection right away after I started my direct deposit.

    4. Once you get a couple of direct deposits totaling over 400 dollars in a 1 month period, the app will allow you to apply for a secured credit builder card.

    5. Pending charges don't show up on your account, or shoe briefly, so you never know what transactions haven't completely gone through without looking through every single transaction.

    6. The problems have ranged from unauthorized purchases , charges posting more than once on my account, lost cards being delivered etc.

    7. I will never go back to a brick and mortar bank.So far it's great, no hidden fee's like other online debt card banks.

    8. easy to use, lots of options from Overdraft protection to secured Credit Cards for less than perfect FICO scores.

    9. Your 360 card account balance.

    10. Will be recommending it to family and friends though.This bank account was at one time a great one to use.

    11. You can also lock and unlock both the debit and secured credit building card when not in use all from one app.

    Steps to Troubleshoot & Fix GO2bank Issues

    1. Fix GO2bank Not Working/Crashes/Errors/Unresponsive & Black/White screen:


    1. Restart GO2bank: Restarting the app will resolve most errors.
    2. Update the GO2bank App. Here is how:
      1. On Android goto PlayStore » Search for "GO2bank" » Open GO2bank: Mobile banking » click "Update".
      2. On iPhone, goto AppStore » Your profile » Available Updates » Check for GO2bank » click "UPDATE".
    3. Clear GO2bank: Mobile banking app cache: Clearing cached data will force your app to retrieve the latest data directly from GO2bank servers.
      1. On Android, goto Settings » Apps » Select "GO2bank: Mobile banking" » click Storage » click "Clear Cache".
    4. Check GO2bank app permissions. If any of these permissions required to use your device's features are disenabled, GO2bank might not work.
    5. Uninstall and reinstall GO2bank. If nothing else has worked, completely uninstall GO2bank then reinstall.
    6. Restart your device. Last, restarting your device can often clear most problems causing GO2bank not working


    2. Fix GO2bank Server issues & Internet Connection


    1. Check network connection: An unstable Internet will make GO2bank be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
    2. Disable VPN: VPN can cause connection errors and lead to GO2bank not working. Make sure all VPNs are off
    3. Enable background data: When Background data is turned off, GO2bank may not be able to connect to the Internet when running in the background.

    Reported Issues

    Note: Issues displayed have already been sent to the developer and are older than 7 days.

    • I forgot my password and no longer have access to the email I used to open my account. I have my card, the account is active…I just can’t get into it. Please help.

      — by Joseph Brooks 3 years ago

    • My email address was yakattack218@redacted and I no longer have access to it to get the email for a forgotten password. My new email is zschmidt808@redacted because that phone is smashed and I can't get into my account.

      — by Zachary schmidt 3 years ago

    • I’m unable to log in my go2bank account and i want it to be fix so i can make use of it

      — by Scott 3 years ago

    • Can't access my account need update number and email

      — by Donald S Jarrard 3 years ago

    • Please unlock my account.

      — by Shawn edwards 3 years ago

    • Why can't I login!?

      — by Shawn edwards 3 years ago

    • The staff is either retarded they steal money out of your account and pretend they are help ing you with activating the card when they give you the run around all day and night and me it took care three days just to get proper assistance with activating the card they are retarded Mobile bank please never use it they steal money cause on every other site my card declined but still have a balance there app glitchy and not helpful to either even with normal data services

      — by Rachel Thompson 3 years ago

    • I don’t really use the account and don’t wanna keep being charged

      — by Michael Cecil 3 years ago

    • I have issue logging to the mobile app and need it resolved

      — by Nicholas 3 years ago

    • Unable to login try again after 15 minutes. This has been happening for the past 1 months and all my money is in my accounts kindly help

      — by Andrew Fisher 3 years ago

    • i can't login in my account last few day when i try to login show this (Unfortunately we are unable to log into your account right now. Please try again in a few minutes.) Check my account

      — by Uyen Ho 3 years ago

    • I tried login my go2bank account but it say login error try again latter

      — by Shafau olayinka 3 years ago

    • I changed my phone and I want to login my go2bank app on my new phone just writing login error and I don't understand

      — by Loretta JUAREZ 3 years ago

    • Unable to login issues I have on my account

      — by Andrew Fisher 3 years ago

    • I have a GO2bank card, I have activated it , but I have not started using it because I could not login into the bank app. I was able to login into my phone browser but that does not bring out the full features. Please kindly resolve that. Thank you

      — by Russell Alioto 3 years ago

    • cant login

      — by TIMOTHY J LECOUR SR 3 years ago

    • How do I check to see how much money I got on it

      — by Calvin Lee Pierce JR. 3 years ago

    • Unlock my account and money and change my birthday date on it

      — by Calvin Lee Pierce JR. 3 years ago

    • I need to access my money on my go2bank account I need it unlocked asap please & thank you.

      — by Shawn edwards 3 years ago

    • I let my friend use and she changed password my email and phone number... And I must recover my account or close it

      — by Ben Fields 3 years ago

    • We're reaching out to let you know there was an unsuccessful attempt to log in to your go2bank account from an unrecognized

      — by Bogdanov Charlie 3 years ago

    • Go2bank has been the best bank I’ve wanted to use. But it’s obvious that it’s couldn’t let me login on the Mobil app. But it’s allows me to login Using the site on chrome. I need a solution on how I can login to the bank using the mobile app.

      — by Henry Jackson 3 years ago

    • I have an issue with my GreenDot card and I have to file dispute where my card and app was messed with long story short they have shut down my account but I have a third card on my GreenDot account and it is one of your cards a go to bank prepaid card it is responsible and is being used to make transactions with my money that is not authorized how do I get in touch with you and how do I get this card with go to bank off of my GreenDot account

      — by Roachelle Caldwell 3 years ago

    • My go2bank app can’t login saying unsuccessful attempts to login

      — by Arianna Alcatraz 3 years ago

    • rediculus cant get ur money out

      — by staline delbirt 3 years ago

    • Can't login to my go2bank account

      — by Kimberly 3 years ago

    • Not receiving my emails link to reset my password

      — by Toni collins 3 years ago

    • Unfortunately we are unable to log into your account right now. Please try again in a few minutes

      — by Nicholas 3 years ago

    • Unfortunately we are unable to log into your account right now. Please try again in a few minutes. Please I need to login to my account in my mobile app.

      — by Maria Yanez 3 years ago

    • I need to access my account... I need to many talk on my account “ unable to access wrong information shit wtf

      — by Michael Schmidt 3 years ago

    • Go2bank is fucking bullshit i make a complaint about unable to login into GO2bank app yet no feedback yet I’m deleting your fucking app off my phone right away

      — by Rogelio Lezcano 3 years ago

    • I was unable to get in my GO2bank app on my phone

      — by Rogelio Lezcano 3 years ago

    • I cant login to the email i have with go2bank card and i cant login

      — by Brandon G Willis 3 years ago

    • I want to cancel go2bank account

      — by Jenifferbell 3 years ago

    • I can't be able to login to my go2bank anymore, they have change my Gmail and password please help me reset it back

      — by Micheal more 3 years ago

    • I am not receiving codes to activate my card or get into my account.i don't know if my card is activated?

      — by Stewart wilds 3 years ago

    • I just created a new go2 bank online and I can’t login both in the app and online

      — by Jonita harwel 3 years ago

    • I’m not about to login my account again. I keep getting this alert in my inbox. "GO2bank: There was an unsuccessful attempt to log in to your GO2bank account." It doesn’t take me to the page to enter the verification code.

      — by Claudio Dalmeida 3 years ago

    • I keep getting the runaround about my account I cannot get into the app and when I called customer service they say they cannot help me my number got changed on my account don't know how I emailed them 3 times but nothing i had direct deposit i still ain't received i am getting very mad cause I need my $700

      — by Kristy Richardson 3 years ago

    • i want to login my account

      — by Janice Perry 3 years ago

    • I have been trying to login to my account but my go2bank is telling me to keep trying back in 15 minutes. please i need to know whats going on. And make this issue rectified

      — by LARRY 3 years ago

    • I am unable to get past verification because I no longer have access to the attached phone number. New number is 5206001534. Also email must be updated as well.

      — by Brittany Getgen 3 years ago

    • I can’t log in my GO2BANK App

      — by Mark Hoke 3 years ago

    • Why is the app telling me “unable to sign in at the moment please try again later”

      — by David Riley 3 years ago

    • I need to reset my password and phone and email address I lost my phone and I can't find it for anything

      — by Lisa Hunter 3 years ago

    • Why can’t I login tonight my Go2bank banking app. Keeps saying unsuccessful attempt

      — by Evelyn Torres 3 years ago

    • Why I keep receiving unable to login to my own account my account it keep repeating ..... Unfortunately we are unable to log into your account right now. Please try again in a few minutes.

      — by Michael Schmidt 3 years ago

    • Unfortunately we are unable to log into your account right now. Please try again in a few minutes.

      — by Michael Schmidt 3 years ago

    • I try to log into my account and it says Unfortunately we are unable to log into your account right now. Please try again in a few minutes. What do I have to do to solve that problem?

      — by sankha nagchoudhury 3 years ago

    • Someone changed my Account gmail and I’m unable to login into my acct pls help me

      — by Sandra kinnon 3 years ago

    • I’m unable to login my Go2bank account. Each time I try I recieve a text saying: GO2bank: There was an unsuccessful attempt to log in to your GO2bank account.

      — by Yelson 3 years ago

    • It keeps telling me to try again in 15 minutes time

      — by Mary Tierney 3 years ago

    • Never received link to reset my password to login

      — by Calvin sirmans 3 years ago

    • I'm not able to log into my account

      — by Jonathan martin 3 years ago

    • I would love to close my account and I'd prefer to do it online without having to call and talk to someone over the phone. I'd also love to somehow bring the account balance back to $0.00 so that way the account would be able to close without any kind of problems. I can't afford to keep the account because every month I end up getting overdrawn by $5.00. If that keeps up I'll never be able to recover from it because I don't know how I'll ever manage to pay any of that money back to keep the account from getting overdrawn.

      — by Alyson Cooper 3 years ago

    • Please why can't I login to my go2bank mobile app or the web, please it's not fair, am really hurt now

      — by Mary Tierney 3 years ago

    • have been trying to login to my account but my go2bank is telling me to keep trying back in 15 minutes. please i need to know whats going on with my account

      — by richard tuzzolo 3 years ago

    • I cant get into my account at all says cant get into account now please try again later

      — by Patience A Myers 3 years ago

    • GO2bank: There was an unsuccessful attempt to log in to your GO2bank account.

      — by Raymond korstanje 3 years ago

    • Why does my account says unsuccessful attempt anytime I try login in

      — by Herman 3 years ago

    • I lost access to me email login and mobile number for verification. could you kindly help out

      — by William Gregory 3 years ago

    • I can't log in my account again.....the app and web won't let me login again

      — by JOHN MOY 3 years ago

    • I can’t login into my account, it shows unable to login at the moment
      the app doesn’t login on my phone

      — by Mary Brshears 3 years ago

    • Have been trying to get into my bank account from mobile app and it’s not login in and always tell me to try again later. This is exhausting and frustrating. Please treat as urgency, I need to access my app

      — by Ramey 3 years ago

    • I tried to login to my Go2bank app and it keeps saying unable to login and I should try again later and whenever I try later it keeps telling me same stories

      — by DeShon Harper 3 years ago

    • Anytime I try to login to my GO2bank, I get a text message saying there was an unsuccessful attempt to login to your GO2bank. It’s frustrating.

      — by David 3 years ago

    • I have a go2bank prepaid account, however, since I replaced my device I have been unable to login to my go2bank account. Please help.

      — by David Keyson 3 years ago

    • I recently just obtain my own personal email address at the time I got my go2bank account i was using a friends email now i have my own. Old email tyroneleebarnes@redacted new is gmark1552@redacted Dob 12/01/1963 last 4# 4395 1417 SE Riverside dr evansville in 47713 my name again is mark wayne garrett

      — by mark garrett 3 years ago

    • Will not let me log in. Keeps denying my Email so what do I do

      — by Frances Hill 3 years ago

    • I’m unable to login to my Go2bank account,it’s says I should try again in next 15minutes but it says same thing after 15mins

      — by Jame Newlin 3 years ago

    • Its not sending a verification code to my email or phone number to login to my go2 bank app or online website.

      — by Anthony rowan 3 years ago

    • I don’t know why i can’t login my account to the app, please kindly help

      — by Jose Gonzales 3 years ago

    • I can’t login my account on the Go2Bank app, why, please I need immediate response on this

      — by Evelyn Torres 3 years ago

    • When I try to log in my go2bank card account it just say unable to log u in

      — by Christopher D Ragland 3 years ago

    • Hi IAM malcom Watkins I need help to unlock my account

      — by Malcom watkins 3 years ago

    • I need to dispute a transaction that was never made by me but yet was charged$29. Then that charge sent me into overdraft and now I’m negative and have to pay fees for overdrafting as well.

      — by Brittany Gregory 3 years ago

    • I been trying to get into my Go2bank account on the mobile app but it’s not logging in

      — by Dakota Williamson 3 years ago

    • I'm unable to log in on my Go2bank bank account on the application, its response is log in error

      — by melisaward4199@gmail.com 3 years ago

    • Why can’t I login on my mobile app only on safari, I need that I want you to allow that happen I need it ASAP

      — by Jeramie crane 3 years ago

    • Someone changed my username how do I change it back

      — by Frances Hill 3 years ago

    • Everytime try to login iinto my online account i get a message saying unsucsessful login attempt,help

      — by Charles scott 3 years ago

    • I have a pending transaction of an echeck paid to me on PayPal through obe of your customers it's been almost a week I need it cleared already this is insane!

      — by Marjorie Sullinger 3 years ago

    • It's been over 72 hours and am unable to login to my go2bank account to retrieve phone number I signed up with so I can speak to customer service about a pending direct deposit from my unemployment that was paid on May 13, 2021. The customer service at go2bank is horrible. They hang up on you, etc.. The site says to wait 24 hours to login and it's been over 72 hours and still get the same error message.

      — by Angel rosas 3 years ago

    • Unable to login on website and mobile app. Failure login attempt everytime
      Can you fix it for me now. My card just got delivered and I need to activate it

      — by James Atkinson 3 years ago

    • Am always having issues anytime I wanna login into my account. It’s always saying unsuccessful attempt.
      I don’t really understand anymore what’s wrong. And please I need immediate solution

      — by James Atkinson 3 years ago

    • i cant login to my account each time i try it keeps telling not vaild

      — by Max R Webb 3 years ago

    • It’s not allowing me login my mobile app on my phone.

      — by EMILY DIONNE 3 years ago

    • I need a reset password link!!! I cannot get my stimulus without resetting my password and I haven't received an email link within 2 days now! This is ridiculous!!!!!!

      — by Scottie Day 3 years ago

    • I can’t login on a new device it’s saying wrong password or email

      — by Dewayne youngman 3 years ago

    • I can’t log in to my account it’s saying error or invalid password or email and I’m very sure that’s my correct password and they are not sending me anything in my mail to reset the password

      — by Natarsha britton 3 years ago

    • Please immediately resolve and start my overdraft coverage. Have sent and sending again proof of deposits.

      — by Joshua Robert Fonseca 3 years ago

    • here is my account # 15101518670200 When I check online it says a transfer of $750.00 was made to my other bank Northwest Bank but the money did not show up there. I contacted their customer service and they confirmed the money never was received so they told me to contact Go2Bank. It says the transfer was done at 5:16am on monday may 10, 2021.

      — by Crystal L Cortes 3 years ago

    • Unable to login on Go2 bank mobile app
      Using app

      — by Ariel Reyes 3 years ago

    • I couldn’t log in on my Go2bank App on my new device please how can I fix that?

      — by Edward merchant 3 years ago

    • My GO2BANK mobile app is not working

      — by Judy Saldivar 3 years ago

    • I dont have access to email to get my conversation code. How can I log in

      — by Sarah 3 years ago

    • When will the money post in my account. It has been four business days

      — by Juan Robinson 3 years ago

    • I can’t login my go2bank on another device Because I changed my phone

      — by Jeffrey Redmond 3 years ago

    • Account locked help me

      — by Jennifer lunsford 3 years ago

    • i have been trying to order a card to my address on file but i cant seem to get into the app to have that access kindly help me resolve this issue

      — by Isreal Brecher 3 years ago

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