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Why should I report an Issue with GO2bank: Mobile banking?
- AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
- Pulling issues faced by users like you is a good way to draw attention of Green Dot to your problem using the strength of crowds.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About GO2bank: Mobile banking
1. Fees on primary deposit account may reduce earnings on your savings account. 4. 50% Annual Percentage Yield (APY) and 4. 41% interest rate are accurate as of May 2024.
2. See Deposit Account Agreement at GO2bank. com/daa for fees, terms and conditions. 1.
3. For information about Annual Percentage Rates, fees and other costs, see GO2bank Secured Credit Cardholder Agreement and Security Agreement at GO2bank. com. 6.
4. Deposits under any of these trade names are deposits with Green Dot Bank and are aggregated for deposit insurance coverage up to the allowable limits. 11.
5. GO2bank also operates under the following registered trade names: Green Dot Bank, GoBank and Bonneville Bank.
6. Early direct deposit availability depends on payor type, timing, payment instructions and bank fraud prevention measures.
7. Online access, mobile number verification (via text message) and identity verification (including SSN) are required to open and use your account.
8. See app for free ATM locations. $3 for out-of-network withdrawals, plus any additional fees the ATM owner or bank may charge. Limits apply. 8.
9. Monthly fee waived when you receive a payroll or government benefits direct deposit in the previous monthly statement period. 3.
10. Available only to GO2bank accountholders with direct deposits totaling at least $100 in the past 30 days.
11. Download the app to open an account or visit GO2bank. com to learn more.
GO2bank Customer Insights
1. it's free, has credit monitoring, can be used as a traditional bank account, doesn't show up like a prepaid card, offers multiple savings account options, offers secured credit card option, you can transfer money in and out of this account from other accounts right on your app or account page, offers overdraft protection, offers direct deposit 2 is user friendly, love the dashboard...this is by far the best card I have had.
2. Which normally isn't a big deal but the bill needed to be paid before the place closed and I almost missed paying it waiting on the app to show I had the money.Everyone should try this app if they're looking for a mobile checking and savings account rolled into a simple app.
3. I just started my new account and my experience so far has been great! Everything's laid out in print and I was even able to opt in to overdraft protection right away after I started my direct deposit.
4. Once you get a couple of direct deposits totaling over 400 dollars in a 1 month period, the app will allow you to apply for a secured credit builder card.
5. Pending charges don't show up on your account, or shoe briefly, so you never know what transactions haven't completely gone through without looking through every single transaction.
6. The problems have ranged from unauthorized purchases , charges posting more than once on my account, lost cards being delivered etc.
7. I will never go back to a brick and mortar bank.So far it's great, no hidden fee's like other online debt card banks.
8. easy to use, lots of options from Overdraft protection to secured Credit Cards for less than perfect FICO scores.
9. Your 360 card account balance.
10. Will be recommending it to family and friends though.This bank account was at one time a great one to use.
11. You can also lock and unlock both the debit and secured credit building card when not in use all from one app.
Steps to Troubleshoot & Fix GO2bank Issues
1. Fix GO2bank Not Working/Crashes/Errors/Unresponsive & Black/White screen:
- Restart GO2bank: Restarting the app will resolve most errors.
- Update the GO2bank App. Here is how:
- On Android goto PlayStore » Search for "GO2bank" » Open GO2bank: Mobile banking » click "Update".
- On iPhone, goto AppStore » Your profile » Available Updates » Check for GO2bank » click "UPDATE".
- Clear GO2bank: Mobile banking app cache: Clearing cached data will force your app to retrieve the latest data directly from GO2bank servers.
- On Android, goto Settings » Apps » Select "GO2bank: Mobile banking" » click Storage » click "Clear Cache".
- Check GO2bank app permissions. If any of these permissions required to use your device's features are disenabled, GO2bank might not work.
- Uninstall and reinstall GO2bank. If nothing else has worked, completely uninstall GO2bank then reinstall.
- Restart your device. Last, restarting your device can often clear most problems causing GO2bank not working
2. Fix GO2bank Server issues & Internet Connection
- Check network connection: An unstable Internet will make GO2bank be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
- Disable VPN: VPN can cause connection errors and lead to GO2bank not working. Make sure all VPNs are off
- Enable background data: When Background data is turned off, GO2bank may not be able to connect to the Internet when running in the background.
Reported Issues
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For over a week, I have not been able to log into my account. I've tried the app and the website. It keeps giving me an error message stating that my request cannot be processed.
— by Snow White 10 months ago -
Hasn't let me sign in for a month
— by Jeremy Martin 1 year ago -
We were unable to process your request. Please try again later. Please fix this asap!
— by Duey Fowler 1 year ago -
I've trying signing in into my account and all its saying is "unfortunately we are unable to log into your account right now. Please try again in 15 minutes
— by Donald 1 year ago -
Hi,
I'm receiving emails stating I have a bank statement ready to review. I don't remember registering with you and "lost password" does not send me a reset link. Can you close any account I have with you ? I don't remember opening one.
Thanks,
Jonathan— by Jonathan Scher 1 year ago -
Hi David,
We’re reaching out to let you know there was an unsuccessful attempt to log in to your GO2bank™ account from an unrecognized device. If this wasn't you, please consider changing your password and logging into your account to verify there is no unauthorized activity. Pls Help solve it— by David Ashley 1 year ago -
my Go2bank account has been saying "Unfortunately we are unable to log into your account right now. Please try again in 15 minutes" for over 5 months now please do well to resolve this cause I need the account to receive an urgent loan
— by Martin Brittany 1 year ago -
I have $248 on save email address different phone number. Can't get the two accounts merged and do not have old phone number anymore?!
— by Katherine Anderson 1 year ago -
Hello, I have been trying to get into my account and the response I get is "Unfortunately we are unable to log into your account right now. Please try again in 15 minutes". Please help so I can get my account reinstated back
— by Dennis Gatlin 1 year ago -
My new debit card with the chip in it is blocked, plus my benefits will be direct deposited pretty soon but my card is blocked my phone can’t call out
— by Nicole S McKinley 2 years ago -
I have been waiting 9mthsfor my refund check and I have yet to get it. Now I just moved and I don't know what to do. There is 7641$in my account by the problem was I went into the hospital and was put into a coma. So when I want some f
— by Kristen bransfield 2 years ago -
I need to get into my account but I can't access that email I have new email
— by Teresa Neighbors 2 years ago -
Please help me out
My GO2bank account failed to login both app and website— by Timothy Siegel 2 years ago -
I changed my email and password can't get itput on my phone need to change everything
— by Belinda young 2 years ago -
I would like to cancel my account because I will no longer be using it and only intended to use it for a one time purchase. My bank account for you is *2571. I make this request under the CCPA law and there will be a penalty of a $7,500 fine for non compliance.
-Brandan LY— by Brandan Ly 2 years ago -
I need to talk to a live representative due to I need a change all everything my address my number my user my email I need to talk with somebody to help me
— by Suzette Plenty Hawk 2 years ago -
I have an account in your database with the name Samantha Harris and the email address that is linked to the account is tcrimesjr@redacted
I have decided not to use the account again, therefore I am exercising my right under the California Consumer Privacy Act. I request that you kindly delete my account from your database, whether directly from me, through a third party, or through a service provider.
If you need any more information from me, please let me know as soon as possible. If you cannot comply with my request--either in whole or in part--please state the reason why you cannot comply. If part of my information is subject to an exception, please delete all information that is not subject to an exception. If my request is incomplete, please provide me with specific instructions on how to complete my request.— by Samantha Harris 2 years ago -
i cant find my card and i don’t remember my password so i cant get on my account anymore
— by emily galloway 2 years ago -
I can’t login my account on the go2bank app it always says I try again and I’ve tried severally please fix this for me I need to access my account on the app
— by Thomas Yahnozha 2 years ago -
My card just arrived today and I try to login my account this is what I am getting any time I am trying to log in Unfortunately we are unable to log into your account right now. Please try again in a few minutes. And I have activated my card.
— by David Ripley 2 years ago -
My account keep saying Unfortunately we are unable to log into your account right now. Please try again in a few minutes.
— by Lesha A.Riffle 2 years ago -
I cannot remember any of my log in information due to short-term memory loss. I have accounts with this bank with my old email address chuckiejones4970@gmail. com. I need them change to my new email address charlesleonard7051@redacted. My wallet was lost and my debit cards are gone due to this incident. I am currently homeless and have no mailing address as of yet. I have my taxes going to one of my cards as of now I am not for sure which one. I have no phone as of now due to it being continuously stolen. I dont know what to do! Please help
— by Charles Jones 2 years ago -
I have a complaint they stole my money and won't log me in
— by Brandon Jantzer 2 years ago -
I can’t login my app
— by Sharonell 2 years ago -
I am having trouble logging into my account
— by Candace 2 years ago -
My go2bank!not logging in . Says unable to login pls try again in 15mins. Why????
— by Amanda Sue Fender 2 years ago -
Can you disable my Go2bank account recently created under the name of Azaar Elliott
— by Azaar elliott 2 years ago -
Unfortunately we are unable to log into your account right now. Please try again in a few minutes.
This the problem am having whenever I wanna login— by Shanice 2 years ago -
I filed a dispute with Instacart for many errors I found that they made yet can only contact their Trust & Safety Team via email but after I send in the documents they never respond. SO over 3 months ago I finally filed a dispute with the bank and called to follow up on it since I never got a letter and found out that although I was on the phone for an hour going thru it the cs rep NEVER even turned in the DISPUTE @ all and it had to be redone!
— by LAURA SEXTON 2 years ago -
I need help get my unauthorized transactions on my go2bank account refunded
— by Courtney Holt 2 years ago -
Trying to login but keeps showing failed attempt.
— by Mikey barrett 2 years ago -
I cannot get into my account. I have cha
— by Deanna 2 years ago -
I was trying to cash a check on the mobile app but it keeps showing me " a serve error occurred while handling your request" try again.. It's over a week now and am fed up with the mobile app. Any help?
— by Nathan Caldwell 2 years ago -
I cannot access my account
— by Robert Stegall 2 years ago -
I need to update my login information
— by Mariah Johnson 2 years ago -
I just need to get my card on this email that I got in the mail
— by Terrell Anthony Robinson 2 years ago -
I want to cancel the ending in 3184 and use the card ending in 9910. I had activate my card using the go2 app and keep saying declined
— by Jacqulin Johnson 2 years ago -
If I login in my app it’s saying we are unable to process your request try again later
— by Randy cole 2 years ago -
I want to delete my account with my email resababii2021@redacted
— by Teresa Parsons 2 years ago -
I can't login my account on web and tell me ,Unfortunately we are unable to log into your account right now. Please try again in a few minutes.?
— by kimberly scheet 2 years ago -
I need to send dispute forms to via email to expedite credits
— by Taylor ahlers 2 years ago -
I no longer have access to my email and google will not allow me to or help me because my email address isn't my first and last name as it is on my ID the email address on my account is sierraraly3@redacted I'm in this situation because my phone has been stolen and I had my account 2 step verification to the phone number that is also linked to my account I need help changing my email address and phone number to my account
— by Sierra Ralston 2 years ago -
Can't attervate my card
— by Kimberley A Little 2 years ago -
I can't sign in my account awayles saying unfortunately to login
— by Marquale W Self 2 years ago -
I need my card unblocked! I have sent all required info via email. I have sent a copy of my TEMPORARY DRIVERS LICENSE, SCHOOL ID, BIRTH CERTIFICATE, SOCIAL SECURITY CARD. Then I was told to send proof of employment, which I did! I have sent my info more than once. I have not got any response! This is ridiculous! I need my money, I have bills to pay!
Thank you,
Yvonne calvillo— by Yvonne 2 years ago -
I need to update my account with my new phone number and email
— by Marcy Jackson 2 years ago -
I can’t log into my account it keeps saying unable to log in, please try again later in 15minutes . And I did but still can’t log in
— by Felisha Lee 2 years ago -
I can't login in to my account its telling me unable to login into your account
— by Shannon Henry 2 years ago -
Can you please help me login to my new mobile phone it's saying I can't login now I should try later please I really need help to sign into my account.
— by Cynthia Camper 2 years ago -
I can’t log on to my GO2bank app. It say trouble logging in try back later. I’ve been trying for 3 days
— by Jennifer Dobson 2 years ago -
Wanna login my go2bank through the app it keep saying failed attempt why is that please help me resolve it
— by Caitlyn Byrne 3 years ago -
I want to delete this account so I can make a new one. It won't let me log into my account and keeps saying they're is technical issues. It's been giving me this message for two months.
— by Tristen LaCaze 3 years ago -
I’ve been trying to login to my account for days now and it keeps showing “unsuccessful attempt to login into your account “ I need to get back into my account please work on it
— by Debra kappa 3 years ago -
Can’t log in and I can’t Fins a phone number I can call to help me
— by Johan Alexander Elbertus Franken 3 years ago -
Why isn't the app letting me log in
— by Destiny A Shirley 3 years ago -
I can’t login but I was able to earlier
— by Brandon Wilson 3 years ago -
Fraud and identity theft. Please cancel my go program. And or way 2 go card. Put fraud alert credit freeze please. Just send me a quick email or text letting me know if the deletion was successfully. Thank you. My number is 770 873 9712. Email is jamiebirchfield. Thank you so much
— by Jamie Birchfield 3 years ago -
ive been trying to login into my account but it wont let me, keeps showing unable to login or login failed try later.
— by Jose 3 years ago -
Please I want to login to my app now its saying same thing try to get this done for me please this a new account
— by Elmer 3 years ago -
Please check it right now I have to login
— by Elmer 3 years ago -
I was trying to login ,my password and mail was correct but its telling me to try later after 15 minutes after that they change minutes
— by Elmer 3 years ago -
I have been trying to get into this app for a few months now. It's really aggravating me because this is my primary way to pay my bills. Every time I log in it says there's a login error, to try back later and that YOU are working on it. I need to pay a credit card bill that I NEED TO BE ABLE TO GET INTO THE APP TO DO, OTHERWISE MY PAYMENT KEEPS BEING LATE, AND ITS RUINING MY CREDIT. FIX IT PLEASE! I haven't had any other problem with this card other than the problem I previously stated, but if I can't even get into the app what is the point of having it
— by Heather Nicole Carter 3 years ago -
I can’t login my Go2bank app it keeps telling me unable to login try again after 15 minutes and i do that and it says it again
— by Paul lane 3 years ago -
i have not been able to login my go2bank over some months always showing unsuccessful attempt when im the one trying to login
— by james 3 years ago -
I have a difference card this is the card #4133310108447553 017 06/25 exp I have unauthorized purchase of $94.97 was made on
07/21 that I did not recognize.
When I call in to dispute the agent told that my information for contact number was incorrect . So I answer to all identify correct . Sincerely your sophin long
Cell 360 631 3412— by Sophin long 3 years ago -
ive been trying to login into my account but it wont let me, keeps showing unable to login
— by Marcie 3 years ago -
i am unable to log into my account
— by robert murphy 3 years ago -
I can't log into my go2bank app and I don't understand why I can't login to it
— by Yesenia 3 years ago -
There have been technical difficulties for days. I need to activate my card.
— by Elaine Putman 3 years ago -
I'm trying to open up an account for a new debit card because this one isn't working and it won't allow me to open up a new account as the customer service people keep suggesting I do.
— by Brandenn 3 years ago -
I cant login in with my email or password I tried reseting both nothing
— by Francine Flores 3 years ago -
Dear GO2bank Team,
I have an account in your database with the name Sarah Carranza and the email address that is linked to the account is sarahcarranza49@redacted
I have decided not to use the account again, therefore I am exercising my right under the California Consumer Privacy Act. I request that you kindly delete my account from your database, whether directly from me, through a third party, or through a service provider.
If you need any more information from me, please let me know as soon as possible. If you cannot comply with my request--either in whole or in part--please state the reason why you cannot comply. If part of my information is subject to an exception, please delete all information that is not subject to an exception. If my request is incomplete, please provide me with specific instructions on how to complete my request.
Sincerely,
Sarah Carranza
Email: sarahcarranza49@redacted
Phone: (323) 979-3679
8/10/21— by Sarah Carranza 3 years ago -
I tried logging in my account but always telling me there was an unsuccessful attempt to login my account
— by Helen Slocum 3 years ago -
when ever i try to login it says Unable to log in
Unfortunately we are unable to log into your account right now. Please try again in 15 minutes.— by maria martinez 3 years ago -
Resend my password
— by Alexis Chavez 3 years ago -
Need assistance
— by Rhonda 3 years ago -
Unable sign in keeps saying 15 minutes on my new phone
— by Kristen 3 years ago -
Hello, I have been trying to login into my Go2bank App, it says unfortunately we can’t login into your account at this time, PLEASE TRY AGAIN SOON, And I did that, Now It Keep saying, Email address or password is invalid. Why this please let me know.. help me to fix it and tell me what to do, Thank you so much, please don’t let me down or regret that I have an account with Go2bank. I hope to hear from you.
— by Retha Red 3 years ago -
Hello, I have been trying to login into my Go2bank App, it says unfortunately we can’t login into your account at this time, PLEASE TRY AGAIN SOON, And I did that, Now It Keep saying, Email address or password is invalid. Why this please let me know.. help me to fix it and tell me what to do, Thank you so much, please don’t let me down or regret that I have an account with Go2bank.
— by Retha Red 3 years ago -
Why can’t login on my mobile app
— by Bradley sellers 3 years ago -
I need to get into my account, I haven’t been able to log in for a month . Please trouble shoot this issue and contact me so I can access my account . PLEAST
— by Peter Davis 3 years ago -
I can’t login on mobile app, it keeps saying unable login attempts
Please fix this up for me— by Mauro morales 3 years ago -
Unfortunately we are unable to log into your account right now. Please try again in a few minutes. why ? and i need to log in on my website and app kindly help my fixed this before i report back
— by tina harkey 3 years ago -
unable to login my bank.
error message; Unsuccessful attempt to log in
to your account— by SANTOS 3 years ago -
My account is always saying unable to login now try again in few minutes
— by Arthur tineo 3 years ago -
i c ant login into my account due to lost of phone
— by cassandra 3 years ago -
My new card I just received out the store will not activate. Card information was entered accurately
— by Tiara 3 years ago -
I tried to login my go2bank on the app but it keeps in saying login error and sending me mail Alert: Failed log in attempt I don't why this is happening now I can even use the website anymore
— by Michael 3 years ago -
I was trying to set up an account but its showing my email has already been used and i couldn't reset the password......
— by Jon Coen 3 years ago -
Can’t login into my account
I put in the correct online access and it keeps saying invalid email and password why?!— by John 3 years ago -
Cannot login to my mobile banking app and unable to gain access to the email or phone number on file with my account due to lost phone.
— by Arianna Cabral 3 years ago -
I can't log in on my go2 bank app it keeps writing error to log in
— by Zachary Martin 3 years ago -
My Go2bank is saying login error whenever I want to login
— by Timothy Siegel 3 years ago -
Hello I wanna Login To My Go2 Bank account but it say Unble to login please solve it.
— by Beverly Atreisch 3 years ago -
My account was failed to login
— by John Peterson 3 years ago -
Unable sign in keeps saying please what 15 minutes
— by Jason 3 years ago -
You are the worst company I have ever used. I have not been able to log into my account for two months, at first I could not log into my account from my phone. Now from the computer. Constantly writes to try in 15 minutes. Your support is complete mediocrity. I have already reinstalled the browser, tried different computers and phones. I've even tried logging in from different locations. I cleaned the cookies and reset the password too. Nothing helps me, you are terrible. The loss of money is constant and a lot of lost nerves. I called you, you promised to send my gift cards by mail on Thursday. You haven't sent anything, it's been 2 weeks since my request. I do not recommend this company to anyone. My mail: kshestopal710@redacted
— by CHRISTOPHER 3 years ago -
Go2bank wont let me log in I have the correct password and username it's just not letting me log in
— by Krystal Alexander 3 years ago -
I'm still having problems logging into my account
— by Tynesha Moorman 3 years ago -
Please help me I can’t logging on mobile app only on browser please fix it 🙏🙏
— by Paul Fults 3 years ago
