Published by Caixa Econômica Federal on Jul 28, 2023

Report an issue with FGTS.
Send the customer service your feedback so they can fix your issue asap.



Email Support directly



Chat with our AppContacter AI Support


Why should I report an Issue with FGTS?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Caixa Econômica Federal to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact FGTS image 1 contact FGTS image 2

About FGTS

1. Consulte o saldo total das suas contas FGTS, verifique depósitos realizados pelo seu empregador, imprima seus extratos e, se preferir, ainda poderá optar pelo seu Saque-aniversário.

2. Todos os saques previstos em lei estão disponíveis no aplicativo e, caso necessite ou tenha direito, você pode solicitar no próprio App.

3. Acompanhe seu FGTS de forma simples.

4. Caso você ainda não possua um usuário, deverá cadastrar um novo na tela de login e senha, na opção “Cadastre-se”, utilizando o seu CPF e o e-mail que mais utiliza. É simples, rápido e seguro.

FGTS Customer Insights

1. Also this app demands my phone's time to be set to automatic and I like it to be 10 minutes ahead of regular time... Shame on the Brazilian government to have such a horrible app like this, because I'm sure they can do much betterHelpless, great shame! At the section "Saque Emergencial FGTS" as soon as I type my personal data, the app doesn't go forward for the next step, and stop working! I've been trying several times, and it just keep the same! Such a great shame! Right on time which is very demanded from everyone who needs this important benefit! This app is not serious, just like the institution "CAIXA"! Shame of you all! Really desapointed!Oh.The app describe us well instructions, like definitions, rulers, and objectives.

2. Better this opcion, be fast to enter, and once be turn the users happiest.The captcha is horrible when you can't see properly so it takes a long time to find the car or the stars or traffic lights.. I just wish I could type my password and solve my things faster.It's the worst app i ever seen.

3. Rulers, how many time i've need wait, data from Caixa, and documents.

4. Rulers, how many time i've need wait, data from Caixa, and documents.

5. Never able to login.It keeps crashing, and when it does open, it takes a long time to update my account values.I am not able to use this application as i have only first name.

6. Better this opcion, be fast to enter, and once be turn the users happiest.fgThe app describe us well instructions, like definitions, rulers, and objectives.

7. All time is delay a problem, because wait to insider it, and give error too.

8. All time is delay a problem, because wait to insider it, and give error too.

9. I have to put my user name and password every time I log in instead of using just my fingerprint.

10. Definitions is about usersname, password, data.

11. Definitions is about usersname, password, data.

Steps to Troubleshoot & Fix FGTS Issues

1. Fix FGTS Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart FGTS: Restarting the app will resolve most errors.
  2. Update the FGTS App. Here is how:
    1. On Android goto PlayStore » Search for "FGTS" » Open FGTS » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for FGTS » click "UPDATE".
  3. Clear FGTS app cache: Clearing cached data will force your app to retrieve the latest data directly from FGTS servers.
    1. On Android, goto Settings » Apps » Select "FGTS" » click Storage » click "Clear Cache".
  4. Check FGTS app permissions. If any of these permissions required to use your device's features are disenabled, FGTS might not work.
  5. Uninstall and reinstall FGTS. If nothing else has worked, completely uninstall FGTS then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing FGTS not working


2. Fix FGTS Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make FGTS be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to FGTS not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, FGTS may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • I am an Expat who worked for 4 years in Brazil, and now living in England. I am trying to claim my FGTS using the Caixa App, but I do not have a CEP or Brazilian phone number. These are required for registering. If I could please get some assistance that would be great. Thank you.

    — by John Reith 1 year ago