Published by AllSouth Federal Credit Union on Feb 21, 2024

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Why should I report an Issue with AllSouth Mobile Banking?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of AllSouth Federal Credit Union to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About AllSouth Mobile Banking

1. AllSouth’s Mobile Banking app provides you with convenient, secure, and easy access to your AllSouth accounts from your mobile device.

2. Check your account balance, make transfers, pay bills, deposit checks, control your cards, and so much more.

3. Connect all of your accounts, even ones from other banks and credit unions, and get a complete picture of your finances.

4. Mobile Banking with AllSouth is easy.

5. Let us simplify your life with our app you can access your account anytime, anywhere.

6. Easily check your account balance, make transfers, pay bills, deposit checks, and more.

AllSouth Customer Insights

1. It wouldn't be so bad if it was customizable where we could close useless panels and give the panels important to us more screen space, but that doesn't appear to be the case.Completely worthless!!! I can't believe AllSouth spent so much time promoting how mobile banking was going to be a better experience with this new app, but clearly didn't take the time to verify operations before going live.

2. Update: log in still wont allow me to log in and i removed it and just tried to reinstall and now my virus scanner says the app is dangerous... update 10/14/21...still not working properly!!I've tried logging in online, it verifies and has me set a new password but then a network error occurs.

3. I have a android phone when I login all I get is a white screen an at the bottom of the screen I get the selection to choose account, transfer, etc but I cannot see anything above that it's all white.

4. No way to save a password and log in so I've now had to reset mine every single time I've tried to log in because it can't remember a secure password.

5. I always get "not able to validate...chk ur information", and I've changed my password 3 three times and used the biometrics option with the same result!!!!😞Wish i could go lower.

6. Used my wife phone and manage to get app to work but like everyone else said, I could not view some information.If you log in too often, they close access and won't let you log in for 24 hours after your last attempt.

7. I enter the username and password and the screen loops back to empty fields.

8. Before this version if I hit the back button on my android phone it would walk the screens backward just like in a browser.

9. I miss the old app and website being able to download monthly statements when I want, now you can't, ESPECIALLY DUTING TAX TIME.

10. Each time i do the log in screen flips by three times.

11. Important information is given very limited screen space.

Steps to Troubleshoot & Fix AllSouth Issues

1. Fix AllSouth Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart AllSouth: Restarting the app will resolve most errors.
  2. Update the AllSouth App. Here is how:
    1. On Android goto PlayStore » Search for "AllSouth" » Open AllSouth Mobile Banking » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for AllSouth » click "UPDATE".
  3. Clear AllSouth Mobile Banking app cache: Clearing cached data will force your app to retrieve the latest data directly from AllSouth servers.
    1. On Android, goto Settings » Apps » Select "AllSouth Mobile Banking" » click Storage » click "Clear Cache".
  4. Check AllSouth app permissions. If any of these permissions required to use your device's features are disenabled, AllSouth might not work.
  5. Uninstall and reinstall AllSouth. If nothing else has worked, completely uninstall AllSouth then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing AllSouth not working


2. Fix AllSouth Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make AllSouth be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to AllSouth not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, AllSouth may not be able to connect to the Internet when running in the background.

Reported Issues