Published by Sodexo Pass on Feb 29, 2024

Report an issue with Pluxee México.
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Why should I report an Issue with Pluxee México?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Sodexo Pass to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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Pluxee México Customer Insights

1. Good thing the map/list of affiliated businesses who take these cards.I only have one star cuz I can't put 0 just got this from work and when I tried to login says check your internet connection.

2. GarciaTaking a long time to get in, because it keeps saying "Check your internet connection" when I'm already using either WiFi or phone data.

3. And I'm not sure on any of the questions because I can't even log in once.App is too slow and doesn't grant me access saying that there is an issue with the internet connection.

4. I know I have internet connection I tried with mobile data and also through wifi so you can't blame it on my internet.

5. And when finally logged in, when it comes to checking balance, suddenly I'm logged out!We cannot download the app, all the time the process entry to a infiniy loop and never ends to download the app.

6. The problem start because I was not able to log in my account and tried to solve the issue intalling the app again.

7. I don't have any problem when it comes to checking my account.To whom it may concern, The app seems neatly designed, unfortunately I can't get past the login screen.

8. I input all required fields, but the red login button does not solidify, instead a text box appears pointing at the password key icon with the words "objectOBJECT".

9. Tried sending a mail to the developer contact and the mail account doesn't even exist.

10. My cards do not appear linked to my account and trying to link them again only gives the message that no link between my card and my account.

11. Clearly the app is the issue as my WiFi and data are correct.Excellent App.

Steps to Troubleshoot & Fix Pluxee México Issues

1. Fix Pluxee México Not Working/Crashes/Errors/Unresponsive & Black/White screen:

  1. Restart Pluxee México: Restarting the app will resolve most errors.
  2. Update the Pluxee México App. Here is how:
    1. On Android goto PlayStore » Search for "Pluxee México" » Open Pluxee México » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Pluxee México » click "UPDATE".
  3. Clear Pluxee México app cache: Clearing cached data will force your app to retrieve the latest data directly from Pluxee México servers.
    1. On Android, goto Settings » Apps » Select "Pluxee México" » click Storage » click "Clear Cache".
  4. Check Pluxee México app permissions. If any of these permissions required to use your device's features are disenabled, Pluxee México might not work.
  5. Uninstall and reinstall Pluxee México. If nothing else has worked, completely uninstall Pluxee México then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Pluxee México not working

2. Fix Pluxee México Server issues & Internet Connection

  1. Check network connection: An unstable Internet will make Pluxee México be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Pluxee México not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Pluxee México may not be able to connect to the Internet when running in the background.

Reported Issues

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