Published by ICICI Bank Ltd. on Feb 20, 2024

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Why should I report an Issue with iMobile Pay: Banking, UPI?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of ICICI Bank Ltd. to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact iMobile Pay: Banking, UPI image 1 contact iMobile Pay: Banking, UPI image 2

About iMobile Pay: Banking, UPI

1. Pre-approved loans: Home Loan Balance Transfer, Education Loan, Loan against Property, Commercial Property loan, Consumer EMI, Home Loan Overdraft, Insta Flexi Cash loan, Personal loan on Credit Card. ● Loan Amount: Min (₹25,000/-) to Max (as per the eligibility). ● Repayment Tenure: 12 months to as per the customer’s eligibility.

2. Through iMobile Pay, you can not only manage multiple cards like debit card, credit card, forex card but also can pay your other bank credit card bills and mark your due date for reminders.

3. iMobile is ICICI Bank’s official mobile banking app which offers 400+ banking services. iMobile Pay is accessible to both ICICI Bank customers and also extends its services to non-ICICI Bank customers to avail the benefits of the app.

4. With the Customized notifications, get all the recent updates related to your bills, home loan, car loan, personal loan, credit cards updates, your bank account updates and much more.

5. Customers can also open other online accounts for banking with ICICI Bank. 📍Instant Online Mobile recharge, DTH services, FASTag recharge.

6. Forex Prepaid Cards, Companion Cards, SIP, Apply for IPO, Tap to Pay, Scan to Pay, Pay to Contact, PPF, NPS, Gold loan, Gold Bond, Insta Term Life Insurance, Cancer Cover, Health/Travel/Motor Cover, 24 hours TopUp, Paylater.

7. Earn rewards and access special offers when making a purchase or paying your utility bills after applying for the credit card.

8. RuPay Credit Card provides instant access to a credit card with RuPay benefits, allowing seamless payments and transactions through the UPI platform.

9. ICICI Bank’s iMobile Pay is your go-to mobile banking app that brings the power of Net Banking right to your fingertips.

10. With the Customized notification feature, the app offers a seamless banking experience & with the UPI, the online payments are done effortlessly.

11. By opening a Demat account with iMobile Pay, you can begin your investment or trading journey right away.

i Customer Insights

1. Can't mute the whole app otherwise might miss important transaction related notifications, so as a result I have minimized the use of ICICI bank for any transactions - because of the ad spam by its app.

2. Thanks in advanceThe latest update does not give you the option to link ICICI Bank with UPI, this has become extremely frustrating to use now.

3. When I open app and touch any of the option then suddenly pop-up appears related to the bank ads or service related.

4. At least give us a way to opt out of this annoyance.ICICI Bank and it's support system has been always the reliable one for me since last two decades.

5. Same option is also inside the app but still pop-up will appear, so it has been touched unwillingly and multiple calls started coming which very irritating.

6. But last few months things have drastically changed, Be it thier RM or the branch manager or thier app is continuously failing to maintain the service level.

7. Yet it is frustrating to update app before doing transactions where the transactions could have been smooth and quick.I'm not able to log in to the app.

8. This has been a recurring issue from the last 3 months and it's a huge inconvenience.

9. Old: I absolutely hate that I'm on stock Android and still unable to use the iMobile app without disabling the developer option.

10. However, no resolution so far on that front.I would request everyone not to have an account with ICICI Bank.

11. is incorrect !!! PATHETIC SERVICE !!App is fine but what's the point of not letting me use the app if developer mode is "on" on my phone.

Steps to Troubleshoot & Fix i Issues

1. Fix i Not Working/Crashes/Errors/Unresponsive & Black/White screen:

  1. Restart i: Restarting the app will resolve most errors.
  2. Update the i App. Here is how:
    1. On Android goto PlayStore » Search for "i" » Open iMobile Pay: Banking, UPI » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for i » click "UPDATE".
  3. Clear iMobile Pay: Banking, UPI app cache: Clearing cached data will force your app to retrieve the latest data directly from i servers.
    1. On Android, goto Settings » Apps » Select "iMobile Pay: Banking, UPI" » click Storage » click "Clear Cache".
  4. Check i app permissions. If any of these permissions required to use your device's features are disenabled, i might not work.
  5. Uninstall and reinstall i. If nothing else has worked, completely uninstall i then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing i not working

2. Fix i Server issues & Internet Connection

  1. Check network connection: An unstable Internet will make i be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to i not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, i may not be able to connect to the Internet when running in the background.

Reported Issues