Contact Discovery Bank Customer Service

Why should I report an Issue with Discovery Bank?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Discovery Bank Ltd to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Discovery Bank offers some of the best interest rates in the market, revolutionised digital payments and SA’s best client experience that makes life easier, more exciting, and more rewarding.

2. Discovery Bank is the next generation in digital banking. The Future of Banking. Now.

3. Sign up in under 5 minutes anytime, anywhere and have a bank branch in the palm of your hand.

4. Welcome to the world’s first fully digital shared-value bank.

5. Unlock a world of rewards with Discovery Miles – the rewards currency worth up to 30% more than cash - and access Vitality Travel and get up to 75% off local and international flights. o Sign up in under 5 minutes, get a free virtual card and start transacting immediately. o Manage your cards, accounts, and rewards in one place. o Instantly change a PIN, and pause or stop cards. o Manage in-app and email notifications so you’re always in the know. o Download certified bank statements, account confirmation letters, and tax and deposit certificates anytime. o Make instant payments to your Discovery client contacts without banking details with Discovery Pay. o Generate virtual cards in seconds for safer, more convenient, and more rewarding payments. o Tap-and-pay with Apple Pay, Fitbit Pay, Garmin Pay, Google Pay, Samsung Pay and SwatchPAY!. o Skip queues and automatically settle medical expenses at pharmacies, hospitals, and medical service providers with Health Pay. o Get exclusive access to Vitality Money, which helps you track and improve your financial behaviours and rewards you when you do. o Choose an account right for you – from day-to-day banking, a credit card, or full banking suite. o Open unlimited free savings accounts in minutes and earn market-leading interest rates. o Get credit of up to R1,000,000 with immediate access when you need it. o Apply for a home loan on the app, get up to 100% financing and a preliminary offer in 5 minutes. o Open British Pound, Euro and US Dollar Forex accounts in minutes for seamless foreign currency transactions anywhere in the world. o Enjoy an enhanced travel experience with Vitality Travel by Discovery Bank. o Get up to 75% off local and international flights. o Use the Discovery Bank app to browse local and international flights by airline, cabin class, fare type, stops and times. o Pay seamlessly from your cards and accounts, or with Discovery Miles. o Get exclusive access to The Lounge, by Discovery Bank and SAA, for an elevated pre-flight experience. o Skip the queues at security clearance and car hire with Priority Fast Track and Europcar Ready2GO. o Earn Discovery Miles every time you use your Discovery bank virtual card. o Earn Discovery Miles through Vitality Active Rewards (when you exercise, drive well, or spend responsibly), and for Vitality lifestyle rewards (like up to 75% back in Discovery Miles when buying HealthyFood items). o Use Discovery Miles to pay and save up to 15% when you spend them in-store and online every day – this doubles to up to 30% off on Miles D-Day on the 15th of every month. o Buy prepaid products like airtime, data, SMS bundles, water and electricity and get up to 15% off. o Buy entertainment vouchers for Blu Voucher, PlayStation Store, Roblox, Spotify and more – with up to 15% off select vouchers. o You can also use Discovery Miles to pay for travel, send them to your contacts or convert them to cash.

1. Review I left here about it has somehow disappeared so can't even go back and edit it with an update that it's STILL not sorted out but I have reference nrs to prove how many times I've calledHaving the points and rewards system moved to discovery bank is alright but can we be able customise the home screen according to our own preference.

2. Very disappointed and can't do anything at all.I am disgusted in the Discovery service- since switching the rewards over to the banking app it hasn't worked, and I've been trying to sort it out for months without success or much help from Discovery.

3. Truly disappointed by this app and the poor service I received from Discovery bank.You guys need to sort out the miles spending experience.

4. This is immensely irritating if you are trying to pay someone and have to navigate to another app like Whatsapp to copy an account number only to be logged out of banking.....meaning you have to o through the entire, and painfully secure, login process again.

5. Unfortunately Discovery bank has not been helpful in getting this issue resolved.

6. Simply trying to get a smoothy is a bloody rollercoaster, jumping from the discovery app to bank app.

7. I am afraid that I will accumulate monthly bank charges without using the bank account.

8. Now my rewards are part of the gameboard and it's up to luck?? I'm not understanding what the reason for this is? How is that fair or what am I missing? I am rarely choosing the tiles with the biggest rewards from my highest value "tiles".

9. Im considering closing my bank account, because I cannot access it.

10. I absolutely love that the Bank has added the flight/accommodation/car hire booking feature.

11. Highly frustrated as I am unable to transact on my bank account.

1. Fix Discovery Bank Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Discovery Bank: Restarting the app will resolve most errors.
2. Update the Discovery Bank App. Here is how:
   1. On Android goto PlayStore » Search for "Discovery Bank" » Open Discovery Bank » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Discovery Bank » click "UPDATE".
3. Clear Discovery Bank app cache: Clearing cached data will force your app to retrieve the latest data directly from Discovery Bank servers.
   1. On Android, goto Settings » Apps » Select "Discovery Bank" » click Storage » click "Clear Cache".
4. Check Discovery Bank app permissions. If any of these permissions required to use your device's features are disenabled, Discovery Bank might not work.
5. Uninstall and reinstall Discovery Bank. If nothing else has worked, completely uninstall Discovery Bank then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Discovery Bank not working

2. Fix Discovery Bank Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Discovery Bank be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Discovery Bank not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Discovery Bank may not be able to connect to the Internet when running in the background.