Published by PayPal Mobile on Oct 30, 2024

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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with PayPal?



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Why chat with our AI PayPal Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of PayPal.
  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

1. It's incredibly easy to use, costs very little for cashing out and is free to use to send money from my account to my family and friends' PayPal accounts.

2. The only thing that I found completely unnecessary was that I was forced to download the app to transfer money from my PayPal account to my bank.

3. A US paypal account works best only in the US, and you cannot use a foreign phone number to get verification codes.

4. Seems you need to get to different paypal account.

5. 4.5% interest on a savings account and lots of chances to get cash back both online and in store using the card they offer.

6. I have called paypal for help with this and just waited on hold.Very easy to use and connect all of your various accounts in one platform.

7. Over all, a good app to have and the debit card rocks too Update.. for some reason pay pal won't recieve money from my checking account.

8. I was told I was sent an email that I don't recall getting and am told oh well can't get a savings account ever.

9. This is badIt's trying so hard to be a bank and force options I'm not interested in that it's failing in it's basic functions and even micro purchases for under 10$ on google play store don't go through and fail regularly.

10. I don't want all the other services that are available if the basic purchase function doesn't work reliably.I really like the convience of the app, however there are a couple things I would change.

11. I've used paypal for yrs, and 90% has been reliable and easy and problem free.

Steps to Troubleshoot & Fix PayPal Issues

1. Fix PayPal Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart PayPal: Restarting the app will resolve most errors.
  2. Update the PayPal App. Here is how:
    1. On Android goto PlayStore » Search for "PayPal" » Open PayPal - Pay, Send, Save » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for PayPal » click "UPDATE".
  3. Clear PayPal - Pay, Send, Save app cache: Clearing cached data will force your app to retrieve the latest data directly from PayPal servers.
    1. On Android, goto Settings » Apps » Select "PayPal - Pay, Send, Save" » click Storage » click "Clear Cache".
  4. Check PayPal app permissions. If any of these permissions required to use your device's features are disenabled, PayPal might not work.
  5. Uninstall and reinstall PayPal. If nothing else has worked, completely uninstall PayPal then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing PayPal not working


2. Fix PayPal Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make PayPal be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to PayPal not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, PayPal may not be able to connect to the Internet when running in the background.

Reported Issues

— 2 years ago by Ben Smith

I was answering surveys questions from eureka and reached the ten dollars amount for a cash out pay but I made a mistake and clicked the wrong button the one that said bank instead of PayPal button what can I do to get my money

— 3 years ago by kmbrly_anne

Hello. I am requesting to delete my account. Because I am not using it already. Thanks

— 3 years ago by kmbrly_anne

Hello. Since I am not using this app anymore. I am requesting to delete my account here. Thanks!

— 3 years ago by Tiffany Akins

Must change email address. I have no access to it since it’s an old job. Email address is Tiffany.akins@redacted

— 3 years ago by Andria Mclaurin

Why would yall close account after verify the info yall need it went through but I need my account in my money that, in there... yall telling me I cant use paypal services any more but nothing was violated just a friend sent a payment in yall just closed my account or stop me from getting my money I can see the money in my account. But yall ppl got something funny going on to hold my funds that's mine when will yall release my darn non

— 4 years ago by Jessica Cornett

Transaction for 2048 card games I didn't get

— 4 years ago by حنان

اريد الإشتراك في موقعwho

— 4 years ago by Angela D Wood

Doing god

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