Contact Turbo Card Customer Service

Why should I report an Issue with Turbo Card?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Green Dot to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Get your pay up to 2 days before payday with ASAP Direct Deposit™. *For ATM withdrawals made outside of the Turbo Visa Debit Card ATM network, a $2. 50 fee will apply.

2. Plus any fee the ATM owner may assess. **Direct Deposit early availability depends on timing of payor’s payment instructions and fraud prevention restrictions may apply.

3. Banking services provided by and Card is issued by Green Dot Bank, Member FDIC, pursuant to a license from Visa U. S. A. , Inc.

4. Make sure the name and social security number on file with your employer or benefits provider matches what’s on your Green Dot account exactly.

5. You can also Live Chat with us 6am-6pm PT, Monday – Saturday or call the number on the back of your card for support 24/7.

6. Visa is a registered trademark of Visa International Service Association.

7. • Shop online or in-store everywhere Visa Debit cards are accepted in the U. S.

8. As such, the availability or timing of early direct deposit may vary from pay period to pay period.

9. Intuit and Turbo are trademarks and/or service marks of Intuit Inc.

10. Regularly updating the app will give you all the latest features, security updates, and a much smoother overall experience managing your money.

11. We will not be able to deposit your payment if we are unable to match recipients.

1. I especially appreciate the vault feature! Being able to stash or "save" money aside without being punished for accessing it when needed is just magical! My Husband and I can both recieve direct deposit on the same account which makes life even easier, not having to worry about balancing two seperate accounts takes a lot of stress off the entire process.THIS APP IS USELESS!!! I can't even access the app after opening let alone use it's features.

2. My account is locked and I have been trying to fix this for a YEAR.I have had nothing but positive experiences since I started using the turbo card.

3. I've had thos card and app for several years and it's my go too.I used this account for years, had same address where my original and 2 replacement cards arrived.

4. I love having my tax return directly deposited every year and enjoy how easy it is to transfer funds directly to my cash app account with just the touch of a button.

5. Receiving no help from support at all!I've had my account for over 5 years and to date this is my most used/trusted prepaid card.

6. I haven't been able to pay bills in this time, even though the cards are showing delivered by mail I'm not getting them.

7. Direct deposit allows me to get my check a day or two early, depositing paper checks is as easy as it gets, and I can track my balance several ways.

8. Why doesn't transactions on the app show a balance after every transaction or when loading money to the card? It's not like we get a monthly statement.

9. However, I've been waiting almost a month on 2 different replacement cards after an ATM malfunctioned and ate my card.

10. I have not been able to update my phone for over a year I downloaded this app after I gave up trying to login online.

11. Only flaw I see.Have been using the app for years, great way to keep track of everything all in one place.

1. Fix Turbo Card Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Turbo Card: Restarting the app will resolve most errors.
2. Update the Turbo Card App. Here is how:
   1. On Android goto PlayStore » Search for "Turbo Card" » Open Turbo Card » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Turbo Card » click "UPDATE".
3. Clear Turbo Card app cache: Clearing cached data will force your app to retrieve the latest data directly from Turbo Card servers.
   1. On Android, goto Settings » Apps » Select "Turbo Card" » click Storage » click "Clear Cache".
4. Check Turbo Card app permissions. If any of these permissions required to use your device's features are disenabled, Turbo Card might not work.
5. Uninstall and reinstall Turbo Card. If nothing else has worked, completely uninstall Turbo Card then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Turbo Card not working

2. Fix Turbo Card Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Turbo Card be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Turbo Card not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Turbo Card may not be able to connect to the Internet when running in the background.