Published by OFX (OzForex Limited) on Feb 16, 2024

Report an issue with OFX Money Transfer.
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Why should I report an Issue with OFX Money Transfer?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of OFX (OzForex Limited) to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact OFX Money Transfer image 1 contact OFX Money Transfer image 2

About OFX Money Transfer

1. The OFX Money Transfer App is brought to you by OzForex Limited ABN 65 092 375 703 (trading as “OFX”) and its subsidiaries make no recommendations as to the merits of any financial product referred to in the app, email or its related websites.

2. We make mobile money easy, so you can keep up with market trends, transfer on-the-go, and track payments wherever you are.

3. The OFX Money Transfer App is here to help you make fast, secure and simple international money transfers 24/7.

4. The world is moving to mobile money transfers.

5. Join more than 1 million customers who have registered with OFX and make your transfer with us today.

6. If you have feedback or any ideas on how to improve the app, email us at mobileapps@ofx. com.

7. Past performance is not indicative of future performance.

8. We'd love to hear from you!

9. In order to transfer money, you will need to register your account and agree to our Customer Agreement.

OFX Money Transfer Customer Insights

1. Customer service didn't exist, they would leave you on hold for hours, I think they let the lines run when no one is there.

2. Customer service was great the one time I had an issue with a transfer that was not related to the app.

3. First, it feels solid, secure and professional, like it should when dealing with a financial service.

4. Do not use.Easy way to transfer international funds with no service fee.

5. Allowed me to make an account and took my money, but then without warning didn't allow me to send it.

6. Allowing a little more user control over that would be welcoming.OFX is the best way to transfer money internationally, no contest.

7. Service is secure, and I've had no issues at all with the app itself.

8. What is most frustrating is that getting hold of customer support now takes hours.

9. The secure fingerprint lock is great, the 2 step is as well but honestly, it's overkill to the point of annoying.

10. OFX service is quite excellent, but as for the app, well it's nearly perfect.

11. I have been using this for years between several countries and I can say it is perfect, thank you devs!Horrible.

Steps to Troubleshoot & Fix OFX Money Transfer Issues

1. Fix OFX Money Transfer Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart OFX Money Transfer: Restarting the app will resolve most errors.
  2. Update the OFX Money Transfer App. Here is how:
    1. On Android goto PlayStore » Search for "OFX Money Transfer" » Open OFX Money Transfer » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for OFX Money Transfer » click "UPDATE".
  3. Clear OFX Money Transfer app cache: Clearing cached data will force your app to retrieve the latest data directly from OFX Money Transfer servers.
    1. On Android, goto Settings » Apps » Select "OFX Money Transfer" » click Storage » click "Clear Cache".
  4. Check OFX Money Transfer app permissions. If any of these permissions required to use your device's features are disenabled, OFX Money Transfer might not work.
  5. Uninstall and reinstall OFX Money Transfer. If nothing else has worked, completely uninstall OFX Money Transfer then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing OFX Money Transfer not working


2. Fix OFX Money Transfer Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make OFX Money Transfer be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to OFX Money Transfer not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, OFX Money Transfer may not be able to connect to the Internet when running in the background.

Reported Issues