Published by AXA Bank Belgium on Dec 7, 2023

Report an issue with AXA mobile banking.
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Why should I report an Issue with AXA mobile banking?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of AXA Bank Belgium to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About AXA mobile banking

1. Met de mobile banking app van AXA Bank bankiert u gratis online, waar en wanneer u wilt. • U registreert zichzelf eenmalig als AXA klant in de app met uw kaartlezer en bankkaart. • Tijdens de registratie kiest u zelf een pincode die u vanaf dan gebruikt om u aan te melden of een transactie uit te voeren. Nieuwsgierig?

2. Download dan deze gratis app.

3. U kunt hem uitproberen en gebruikmaken van de extra diensten.

AXA mobile banking Customer Insights

1. Like a fingerprint acces for the smartphone, pay by scan QR code, notifications you can set when there is a particular amount of money going in or out your bank account.Hello, since a few days there are issues to connect via mobile app.

2. I think i'll gradually will switch everything to my other bank account which has a more user friendly app.Since two days (6/10/2022) getting the same issue as 2+ years ago.

3. I enter payment details -> confirm -> enter pin -> GOT A WARNING "YOU MADE SIMILAR TRANSFER IN THE PAST 24 HOURS" No, I did not.

4. Possibility to copy the account number of any transaction.

5. Now during business hours not able to log in via fixed or mobile line, application restarted in between.

6. Getting error message "Une erreur s'est produite (PolicyRejection)".

7. It fails on the pin code and can go no further.Is there any way to hide some of your accounts (for instance the economy account) from the main screen.

8. Very frustrating to be unable to use my banking application.App is ok...but when i make the comparison with the Beflius app i used to have, it's still missing some handy features.

9. Since the update of end January 2020 it is impossible for me to connect to the application.

10. If i press OK on the warning message, I am asked for a pin for the second time.

11. Re-use to the same beneficiary from any made transaction, without beginning completely new operation.

Steps to Troubleshoot & Fix AXA mobile banking Issues

1. Fix AXA mobile banking Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart AXA mobile banking: Restarting the app will resolve most errors.
  2. Update the AXA mobile banking App. Here is how:
    1. On Android goto PlayStore » Search for "AXA mobile banking" » Open AXA mobile banking » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for AXA mobile banking » click "UPDATE".
  3. Clear AXA mobile banking app cache: Clearing cached data will force your app to retrieve the latest data directly from AXA mobile banking servers.
    1. On Android, goto Settings » Apps » Select "AXA mobile banking" » click Storage » click "Clear Cache".
  4. Check AXA mobile banking app permissions. If any of these permissions required to use your device's features are disenabled, AXA mobile banking might not work.
  5. Uninstall and reinstall AXA mobile banking. If nothing else has worked, completely uninstall AXA mobile banking then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing AXA mobile banking not working


2. Fix AXA mobile banking Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make AXA mobile banking be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to AXA mobile banking not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, AXA mobile banking may not be able to connect to the Internet when running in the background.

Reported Issues