Published by Banco do Brasil SA on Jul 5, 2024

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Why should I report an Issue with BB: conta, cartão, Pix e mais?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Banco do Brasil SA to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact BB: conta, cartão, Pix e mais image 1 contact BB: conta, cartão, Pix e mais image 2

About BB: conta, cartão, Pix e mais

1. Você também pode definir metas para controlar seu orçamento com as melhores ferramentas do mercado.  Tudo em um mesmo lugar!

2. 😀 Quer abrir uma conta digital grátis no Banco do Brasil ou acessar todos os serviços da sua conta pelo celular?

3. Com o Minhas Finanças Multibanco você tem uma visão de suas finanças em um só lugar e sem nenhum custo adicional.

4. Gerencie suas contas e cartões de outros bancos e controle seus compromissos, lançamentos, saldos e hábitos de consumo.

5. Instale nosso App e tenha o melhor do Banco do Brasil onde e quando precisar.

6. Gift cards, recarga de celular, cashback e muitas vantagens BB em um só lugar.

7. Baixe o aplicativo e deixe sua avaliação nos comentários ou em nosso WhatsApp: 61 4004-0001.

8. Mande uma mensagem pro nosso WhatsApp: 61 4004 0001.

9. Basta ser correntista e usuário do App BB para ter acesso.

10. Salve o número no seu celular e manda um oi no zap.

11. O aplicativo BB é compatível com versões do Android 8. 1 ou superior.

BB Customer Insights

1. I don't recommend BB if you travel frequently or if you live abroad.I am unable to change language of this app in my android phone .i tried to change through phone settings also .but in this app after installation, language change option is not available .please solve this problem.Poor user interface and many useless functionalities that never help.

2. I gave it 1 star because 0 stars was not an option.Sometimes it takes a long time to load a few screens, and I don't know why it's loading (like, going back to the main screen and loading again...) Besides that, it's very convenient and easy to use.The app is sleek, modern and offers practically everything I need in banking solutions.

3. My branch doesn't exist in Brazil anymore and after several emails to the customer service I haven't been able to increase my limits yet.

4. It is frustrating when you need to make a simple transfer, and the app asks you do write letters, include this and that, send it by email, and with some luck, you get a response the same day.

5. Congratulations!Total incompetence from a company this size.... where do I start? The app usually asks you to install the app you have already installed to make a payment via moip or will ask you to install tablet version even😂.

6. Also, i blocked one card six months ago and it is still there in the app as mine.I understand Portuguese is the official language but i still think there should be options for other languages to aid the ease and use of map.

7. Just sign up to Nubank, for the moment anyway they reply asap on the app, it works and does what you need.

8. The only person i like is my bank manager who actually responds to emails quickly and efficiently.This is Brazil's best banking app.

9. Not fully understanding the language hinders the full use of the app.Just assessing as it is as I don't bank elsewhere.

10. Bar code does not work to make payments etc...im tired of listing the problems.

11. 10/10.I am very frustrated as I cannot increase my limits using this app.

Steps to Troubleshoot & Fix BB Issues

1. Fix BB Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart BB: Restarting the app will resolve most errors.
  2. Update the BB App. Here is how:
    1. On Android goto PlayStore » Search for "BB" » Open BB: conta, cartão, Pix e mais » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for BB » click "UPDATE".
  3. Clear BB: conta, cartão, Pix e mais app cache: Clearing cached data will force your app to retrieve the latest data directly from BB servers.
    1. On Android, goto Settings » Apps » Select "BB: conta, cartão, Pix e mais" » click Storage » click "Clear Cache".
  4. Check BB app permissions. If any of these permissions required to use your device's features are disenabled, BB might not work.
  5. Uninstall and reinstall BB. If nothing else has worked, completely uninstall BB then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing BB not working


2. Fix BB Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make BB be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to BB not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, BB may not be able to connect to the Internet when running in the background.

Reported Issues

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