Published by American Heritage Bank on Nov 21, 2024

Report an issue with American Heritage Bank.
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Why should I report an Issue with American Heritage Bank?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of American Heritage Bank to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About American Heritage Bank

1. American Heritage Bank is your personal financial advocate that gives you the ability to aggregate all of your financial accounts, including accounts from other banks and credit unions, into a single view.

2. To use the American Heritage Bank app, you must be enrolled as an American Heritage Bank digital banking user.

3. It’s fast, secure and makes life easier by empowering you with the tools you need to manage your finances.

4. Secure your account with a 4-digit passcode and fingerprint or face reader on supported devices.

5. Keep your transactions organized by allowing you to add tags, notes and photos of receipts and checks.

6. If you currently use our Internet Banking, simply download the app, launch it, and login with the same Internet Banking credentials.

American Heritage Bank Customer Insights

1. I want the second Wednesday each month.I get nothing but an error code when I open appThe app allows me to complete transactions faster and safely.This new app works great.

2. And the staff at the local branches are super friendly and helpful.Great Bank and AppOld version lacking, latest version rocks.

3. When you need support, they're available 24/7, and turnaround time is typically quick.We are new to this app, but it seems very easy to manage and use.Easy, never had a problem.

4. One of two issues is the security is so tight that I can not connect this account to my USAA account app as I can with all my other accounts.

5. Transactions are updated very often, and the lay out of the accounts makes it easy to read out.

6. The layout is much more user friendly.App, is very easy to understand, navigate and use.

7. I love the fact we can now set up transfers to external accounts to occur on a regular schedule.

8. Also, the monthly transfers only allow monthly reoccurance on a specific date each month, ie: the 16th.

9. Very fluid, easy to navigate application.

10. I can do it the other way but I want to access everything from USAA.

11. Thank you, AMERICAN HERITAGE BANK.

Steps to Troubleshoot & Fix American Heritage Bank Issues

1. Fix American Heritage Bank Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart American Heritage Bank: Restarting the app will resolve most errors.
  2. Update the American Heritage Bank App. Here is how:
    1. On Android goto PlayStore » Search for "American Heritage Bank" » Open American Heritage Bank » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for American Heritage Bank » click "UPDATE".
  3. Clear American Heritage Bank app cache: Clearing cached data will force your app to retrieve the latest data directly from American Heritage Bank servers.
    1. On Android, goto Settings » Apps » Select "American Heritage Bank" » click Storage » click "Clear Cache".
  4. Check American Heritage Bank app permissions. If any of these permissions required to use your device's features are disenabled, American Heritage Bank might not work.
  5. Uninstall and reinstall American Heritage Bank. If nothing else has worked, completely uninstall American Heritage Bank then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing American Heritage Bank not working


2. Fix American Heritage Bank Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make American Heritage Bank be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to American Heritage Bank not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, American Heritage Bank may not be able to connect to the Internet when running in the background.

Reported Issues