contact HSBC UAE

Contact HSBC UAE

Published by HSBC
Updated: Apr 27, 2023

Report an issue with HSBC UAE.
Send the customer service your feedback so they can fix your issue asap.

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Why should I report an Issue with HSBC UAE?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of HSBC to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

HSBC UAE Features and Description

The HSBC UAE app has been specially built for our customers*, with reliability at the heart of its design. Enjoy convenience and security with these great features: ‘View account balances & transaction details’ - view the balances of your local and global HSBC accounts, credit cards and loans. View your credit card transactions in real time. ‘Global Money Account’ - hold and transfer up to 21 currencies from a single account. Enjoy fee free instant transfers to other HSBC accounts in participating countries. Global Money Debit Card: Spend like a local in up to 20 currencies with the Global Money Debit Card. ‘Pay and Transfer’ – Add new payees and make domestic and international transfers in a few easy steps. Instant transfers to HSBC international accounts without any fee. ‘Manage Cards’ - Control your spending with monthly spending limits, block or unblock your card whenever you need, and create travel plans to help use your card abroad. Cash Instalment Plan: Convert your available Credit Card limit into cash and conveniently repay in monthly instalments. ‘Flexi Instalment Plan’ - convert transactions from your outstanding HSBC credit card balance into an easy to manage monthly repayment plan. ‘Wealth Dashboard’ - View all your investment holdings in one place. ‘Equity Trading’ - Quickly and securely trade equities and exchange traded funds (ETFs) in the US, UK and HK markets. ‘Mobile Chat’ and ‘Contact Us’ – fast and secure ways to get help with your banking needs 24/7. ‘Digital Secure Key’ - generate security codes to access online banking and authorise transactions. To log on to this app you must be an HSBC Online Banking customer. If you are not yet registered, please visit Already a customer? Log on with your existing Online Banking details. Download the HSBC UAE app today to enjoy the freedom of banking on the go! * Important note: This App is designed for use in Unite Arab Emirates. The products and services represented within this App are intended for UAE customers. This App is provided by HSBC Bank Middle East Limited ('HSBC UAE') for the use of existing customers of HSBC UAE. Please do not download this App if you are not an existing customer of HSBC UAE*. HSBC UAE is authorised and regulated in United Arab Emirates by the Central Bank of the U.A.E and lead regulated by the Dubai Financial Services Authority. If you are outside of UAE, we may not be authorised to offer or provide you with the products and services available through this App in the country or region you are located or resident in. This App is not intended for distribution, download or use by any person in any jurisdiction, country or region where the distribution, download or use of this material is restricted and would not be permitted by law or regulation. Additional assistance through our branches and Call Centre are available for People of Determination. Our mobile app is compatible with a number of accessible technologies to support customers with different needs to access our services. For HSBC Global Private Banking call 800 4722472 (Outside UAE: +971 436 69027), for HSBC Premier 800 4320 (Outside UAE: +971 4 224 1000), for HSBC Advance and Personal Banking 600 554722 (Outside UAE: +971 4 228 8007). © Copyright HSBC Bank Middle East Limited (UAE) 2021 ALL RIGHTS RESERVED. No part of this publication may be reproduced, stored in a retrieval system, or transmitted, on any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of HSBC Bank Middle East Limited. HSBC Bank Middle East Limited UAE Branch, P.O. Box 66, Dubai, UAE regulated by the Central Bank of the UAE for the purpose of this promotion and lead regulated by the Dubai Financial Services Authority. By downloading this app you agree to and accept the HSBC Online Banking Terms and Conditions available through

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Troubleshoot and Solve Common HSBC UAE Issues

How to Fix HSBC UAE Not Working, Crashes, has Errors, Is Unresponsive, has Black screen/White screen:

To resolve these issues with HSBC UAE, we will start with troubleshooting the service itself and then account issues, then potential problems with your device. Let's get started:

  1. Check if HSBC UAE is down for everyone and not just you: A good way to know if it's not working for everyone is to check Appcontacter HSBC UAE user reports here >>. If other users are reporting that HSBC UAE is down, you'll need to wait until HSBC UAE itself fixes the issue.

  2. Clear HSBC UAE app cache: Clearing cached data will force.....

Reported Issues

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