Published by HSBC on Nov 1, 2023

Report an issue with HSBC UAE.
Send the customer service your feedback so they can fix your issue asap.



Email Support directly


Why should I report an Issue with HSBC UAE?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of HSBC to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About HSBC UAE

1. The HSBC UAE app has been specially built for our customers*, with reliability at the heart of its design. • 'Instant account management' - open a bank account within minutes and enjoy instant digital registration. • Credit Card application journey – Apply for a credit card in just a few minutes using our new simple mobile app journey. • ‘View account balances & transaction details’ - view the balances of your local and global HSBC accounts, credit cards and loans. • ‘Global Money Account and Debit Card’ - hold, transfer and spend like a local in up to 21 currencies from a single account. • ‘Pay and Transfer’ – Add new payees and make domestic and international transfers in a few easy steps. • 'Instalment Plans' - Convert your available Credit Card limit into cash, convert your card transactions, consolidate your outstanding balance from other bank cards into your HSBC card and conveniently repay in monthly instalments. • ‘Equity Trading’ - Quickly and securely trade equities and exchange traded funds (ETFs) in the US, UK and HK markets. • ‘Digital Secure Key’ - generate security codes to access online banking and authorise transactions.

2. For HSBC Global Private Banking call 800 4722472 (Outside UAE: +971 436 69027), for HSBC Premier 800 4320 (Outside UAE: +971 4 224 1000), for HSBC Advance and Personal Banking 600 554722 (Outside UAE: +971 4 228 8007). © Copyright HSBC Bank Middle East Limited (UAE) 2023 ALL RIGHTS RESERVED.

3. No part of this publication may be reproduced, stored in a retrieval system, or transmitted, on any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of HSBC Bank Middle East Limited.

4. If you are not yet registered, please visit hsbc. *Important note: This App is provided by HSBC Bank Middle East Limited ('HSBC UAE') and designed for use in the United Arab Emirates.

5. HSBC UAE is authorised and regulated in United Arab Emirates by the Central Bank of the U. A.

6. HSBC Bank Middle East Limited UAE Branch, P. O.

7. Download the HSBC UAE app today to enjoy banking on the go! Already a customer?

8. If you are outside of UAE, we may not be authorised to offer or provide you with the products and services available through this App in the country or region you are located or resident in.

9. E and lead regulated by the Dubai Financial Services Authority.

10. This App is not intended for distribution, download or use by any person in any jurisdiction, country or region where the distribution, download or use of this material is restricted and would not be permitted by law or regulation.

11. Our mobile app is compatible with a number of accessible technologies to support customers with different needs to access our services.

HSBC UAE Customer Insights

1. this app needs a huge amount of work to keep up with other uae bank appsSome Basic Features like getting Account statement for a desired period for Only Bank Account or Only Credit Card is not available.

2. ENBD Mobile Application is a good example of ideal Banking App.Downgraded from 2 stars to one when I realised i can't transfer funds between accounts in different countries, it tells you to use the website, and I can't add a new payee.

3. HSBC needs to improve customer experience by adding more self service features to its mobile application to reduce the reasons to call on customer care numbers.

4. It is the type of app banks had 10 years agoThe app doesn't show the minimum amount to be paid or when is my payment due!! I have no idea what to pay or when should I..!!!! Please fix this is a major issue for a MOBILE BANKING APP.it's not user friendly.

5. Help chat - takes several hours to get a response More importantly, it takes 2 or 3 days to adjust the account balance with latest movements, so you never know how much is left.

6. Cannot add payees with Global account without a phone number, but it does not recognise registered phone numbers.

7. It's completely useless if you want to make a transfer to another account, not listed.

8. Credit Card functions like Cash Installment Plan is also not included.

9. This app is a huge disappointment; they have removed most of the functionality of the old app, and what little information the new app provides is now spread needlessly across more than one screen.

10. It only reflects my Current and Credit Card accounts.

11. Also you get exactly the same currency exange rate than operating your normal account.

Steps to Troubleshoot & Fix HSBC UAE Issues

1. Fix HSBC UAE Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart HSBC UAE: Restarting the app will resolve most errors.
  2. Update the HSBC UAE App. Here is how:
    1. On Android goto PlayStore » Search for "HSBC UAE" » Open HSBC UAE » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for HSBC UAE » click "UPDATE".
  3. Clear HSBC UAE app cache: Clearing cached data will force your app to retrieve the latest data directly from HSBC UAE servers.
    1. On Android, goto Settings » Apps » Select "HSBC UAE" » click Storage » click "Clear Cache".
  4. Check HSBC UAE app permissions. If any of these permissions required to use your device's features are disenabled, HSBC UAE might not work.
  5. Uninstall and reinstall HSBC UAE. If nothing else has worked, completely uninstall HSBC UAE then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing HSBC UAE not working


2. Fix HSBC UAE Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make HSBC UAE be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to HSBC UAE not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, HSBC UAE may not be able to connect to the Internet when running in the background.

Reported Issues