Contact HSBC UAE Customer Service

Why chat with our AI HSBC UAE Support?

1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
2. You'll get immediate access to a support assistant specifically trained on support materials of HSBC UAE.
3. Skip support wait times and emailing back and forth. Get help immediately.

1. this app needs a huge amount of work to keep up with other uae bank appsSome Basic Features like getting Account statement for a desired period for Only Bank Account or Only Credit Card is not available.

2. ENBD Mobile Application is a good example of ideal Banking App.Downgraded from 2 stars to one when I realised i can't transfer funds between accounts in different countries, it tells you to use the website, and I can't add a new payee.

3. HSBC needs to improve customer experience by adding more self service features to its mobile application to reduce the reasons to call on customer care numbers.

4. It is the type of app banks had 10 years agoThe app doesn't show the minimum amount to be paid or when is my payment due!! I have no idea what to pay or when should I..!!!! Please fix this is a major issue for a MOBILE BANKING APP.it's not user friendly.

5. Help chat - takes several hours to get a response More importantly, it takes 2 or 3 days to adjust the account balance with latest movements, so you never know how much is left.

6. Cannot add payees with Global account without a phone number, but it does not recognise registered phone numbers.

7. It's completely useless if you want to make a transfer to another account, not listed.

8. Credit Card functions like Cash Installment Plan is also not included.

9. This app is a huge disappointment; they have removed most of the functionality of the old app, and what little information the new app provides is now spread needlessly across more than one screen.

10. It only reflects my Current and Credit Card accounts.

11. Also you get exactly the same currency exange rate than operating your normal account.

1. Fix HSBC UAE Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart HSBC UAE: Restarting the app will resolve most errors.
2. Update the HSBC UAE App. Here is how:
   1. On Android goto PlayStore » Search for "HSBC UAE" » Open HSBC UAE » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for HSBC UAE » click "UPDATE".
3. Clear HSBC UAE app cache: Clearing cached data will force your app to retrieve the latest data directly from HSBC UAE servers.
   1. On Android, goto Settings » Apps » Select "HSBC UAE" » click Storage » click "Clear Cache".
4. Check HSBC UAE app permissions. If any of these permissions required to use your device's features are disenabled, HSBC UAE might not work.
5. Uninstall and reinstall HSBC UAE. If nothing else has worked, completely uninstall HSBC UAE then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing HSBC UAE not working

2. Fix HSBC UAE Server issues & Internet Connection

1. Check network connection: An unstable Internet will make HSBC UAE be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to HSBC UAE not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, HSBC UAE may not be able to connect to the Internet when running in the background.