Contact Wave Health Customer Service

Why should I report an Issue with Wave Health: Symptom Tracker?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Treatment Technologies & Insights to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. When on the graph view, you can only view 5 symptoms at a time but there is no way to change the symptoms selection to view a different group of 5.I find the option to enter custom health condition very beneficial.

2. Certain things happen at an instant and it is unnecessary to jot all the other change in symptoms along with it because it likely doesn't affect my mood or all my other symtoms.

3. The calendar view gets disorganized really easily having to enter every symptom every time.I had uninstalled the app because I was unable to change the time.

4. One star less because there's no way (or I couldn't find one) to see the condition trends by hour of day in the chart and because I don't see any export option.App has a lot of potential, however the graph is difficult to maneuver and view.

5. App shows promise but not suited to my needs, so I've uninstalled.I'm only using it to track symptoms and mood, but it's been great for that.

6. Everything else is in depth, easy to use, and have been helpful.Love the app! I am finding it easier to manage my symptoms and conditions.

7. You can get colour-coded graphs for up to 5 symptoms but I can't change the symptoms and the ones it defaulted to aren't my primary concern.

8. So once again, how do you change the time to be the exact time I input my info.🤔🤷🏻 ♀App quit working when it updated on 2/15/23.

9. I have very rare medical condition which I was not been able to find in other apps as well.

10. However, the main reason I want this app is to track progress of improving my symptoms.

11. I wake frequently through the night, so my sleep time is not as simple as a start time to finish time.

1. Fix Wave Health Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Wave Health: Restarting the app will resolve most errors.
2. Update the Wave Health App. Here is how:
   1. On Android goto PlayStore » Search for "Wave Health" » Open Wave Health: Symptom Tracker » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Wave Health » click "UPDATE".
3. Clear Wave Health: Symptom Tracker app cache: Clearing cached data will force your app to retrieve the latest data directly from Wave Health servers.
   1. On Android, goto Settings » Apps » Select "Wave Health: Symptom Tracker" » click Storage » click "Clear Cache".
4. Check Wave Health app permissions. If any of these permissions required to use your device's features are disenabled, Wave Health might not work.
5. Uninstall and reinstall Wave Health. If nothing else has worked, completely uninstall Wave Health then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Wave Health not working

2. Fix Wave Health Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Wave Health be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Wave Health not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Wave Health may not be able to connect to the Internet when running in the background.