Contact Teen Counseling Customer Service

Why should I report an Issue with Teen Counseling?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of BetterHelp - Therapy Made Easy to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. We require every Therapist providing services on the Platform to be an accredited, trained, and experienced licensed U. S. psychologist (PhD / PsyD), licensed marriage and family therapist (LMFT), licensed clinical social worker (LCSW), licensed professional counselor (LPC), or similar applicable recognized professional certification based on their state and/or jurisdiction.

2. You can talk to your therapist about anything, but there are a few things that they would be required to share with either your parents or other adults. • If you are seriously contemplating severely harming yourself or someone else. • If you share with your therapist that you are being abused or neglected, or know of another individual under 18 who is being abused or neglected. • If you share with your therapist that you know of an elderly person who is being abused or neglected.

3. Teen Counseling lets you connect with a licensed therapist who specializes in helping teens like you.

4. Your therapist will login to the same room and respond with feedback, insights and guidance.

5. Please consult with your therapist about what kind of information and updates your parent(s) may get regarding your work with your therapist.

6. Whenever you need and wherever you are, just text your therapist or schedule a video or phone call.

7. You and your therapist will get your own “room. ”This will be your place to communicate with your therapist day or night.

8. As required by law, a parent or legal guardian must fill out a consent form before you can receive online therapy services.

9. Your therapist is here to help you thrive!

10. Together you’ll work towards making a positive change in your life, accomplishing your goals and overcoming your troubles.

11. You can write about yourself, the things going on in your life, ask questions and discuss the challenges you’re facing.

1. I recommend this for teenagers struggling with mental health, and although the app itself is free, you will have to pay fees like you would with a normal therapist.This app isn't great, if you are the few people that got help from this app kudos to that but apparently some people's issues are too complicated to have them receive any help.

2. It has made a huge difference in my teenage daughter's quality of life.Great doctor, easy process, cheap payments°°I think people misunderstand that this app isn't supposed to just be a little 'chat to a helping listener' kind of app.

3. That's the only thing I haven't liked.I absolutely love all it's features I love the therapist I have, I love the journal and the option to share your journal with your therapist.

4. It took a few tries, but I matched with a therapist that truly cared and was willing to work with me! It's perfect for my busy life.

5. 5 stars :)I love the access as a parent, the counselor has been able to work with both of us.

6. 100% recommend!!I have been looking for a teen counselor for more than a couple years.

7. Because of this in the past it had actually made my case worse giving me the notion that I am too broken to be fixed and I'm too far gone and that I would never get the help I need all because my mental state isn't stable and cannot find anyone to help me.

8. I usually talk with my therapist once a day and that's all I personally need, but if you want a more hands-on 24/7 experience, this might not be the best choice for you.

9. The app makes it very easy to journal, message the therapist between appointments, etc.

10. But I've been grateful for the help I've been able to get throughout this stressful time.

11. You have unlimited text, can video or audio chat, or just text, your info is protected, and it's very easy to access on all electronics.

1. Fix Teen Counseling Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Teen Counseling: Restarting the app will resolve most errors.
2. Update the Teen Counseling App. Here is how:
   1. On Android goto PlayStore » Search for "Teen Counseling" » Open Teen Counseling » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Teen Counseling » click "UPDATE".
3. Clear Teen Counseling app cache: Clearing cached data will force your app to retrieve the latest data directly from Teen Counseling servers.
   1. On Android, goto Settings » Apps » Select "Teen Counseling" » click Storage » click "Clear Cache".
4. Check Teen Counseling app permissions. If any of these permissions required to use your device's features are disenabled, Teen Counseling might not work.
5. Uninstall and reinstall Teen Counseling. If nothing else has worked, completely uninstall Teen Counseling then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Teen Counseling not working

2. Fix Teen Counseling Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Teen Counseling be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Teen Counseling not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Teen Counseling may not be able to connect to the Internet when running in the background.