Contact Step Counter Customer Service

Why should I report an Issue with Step Counter - Pedometer?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Leap Fitness Group to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Given the hassle though, I'd say do 10 minutes of research to find a better option like I'm about to.I wanted an alternative to my fitness watch because I only care about the number of steps I walk daily, not workout routines or sleep trackers and whatever else they add to them these days.

2. When I set it up on the new, same model, phone I got the step length off the old phone and did not have to adjust again.Love this app! It's accessible enough to be there when you need it, but neither annoying or in the way.

3. Great job y'all!After adjusting the length of my steps to an accurate know distance I love the way this app keeps up with my daily walks.

4. Better than other paid apps imoGreat until you have to add step due to phone charging or other activities.

5. Even easy to troubleshoot! I do wish it would automatically save and upload all the data when you get a new phone or number, though.

6. I like the comprehensive breakdown of personal preferences (gender, height, weight, etc) that allows the app to give feedback about stride length, distance covered, etc.

7. Gives very useful info when I go hiking.Works well outside of residence but doesn't count steps while at home even on the highest sensitivity.

8. This app is awesome, and I like that it's straight forward and that I don't have to keep it updated with a separate phone app or sync it with my phone.

9. You can also set daily goals for steps and water consumption, but it's customizable enough that you can turn off alerts if it doesnt suit you.

10. Highly recommended!Works like a charm, very customizable with the ability to set your stride and instantly see the effect on the distance already recorded.

11. The only negative I have found so far is that, when it is connected to Google Fit, it reports a ridiculous number of small walks about the house.

1. Fix Step Counter Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Step Counter: Restarting the app will resolve most errors.
2. Update the Step Counter App. Here is how:
   1. On Android goto PlayStore » Search for "Step Counter" » Open Step Counter - Pedometer » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Step Counter » click "UPDATE".
3. Clear Step Counter - Pedometer app cache: Clearing cached data will force your app to retrieve the latest data directly from Step Counter servers.
   1. On Android, goto Settings » Apps » Select "Step Counter - Pedometer" » click Storage » click "Clear Cache".
4. Check Step Counter app permissions. If any of these permissions required to use your device's features are disenabled, Step Counter might not work.
5. Uninstall and reinstall Step Counter. If nothing else has worked, completely uninstall Step Counter then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Step Counter not working

2. Fix Step Counter Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Step Counter be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Step Counter not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Step Counter may not be able to connect to the Internet when running in the background.