Published by Samsung Electronics Co., Ltd. on Feb 2, 2024

Report an issue with Samsung Health.
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Why should I report an Issue with Samsung Health?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Samsung Electronics Co., Ltd. to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Samsung Health

1. All Samsung Galaxy models released after August 2016, Knox enabled Samsung Health service will be available.

2. Please note that Samsung Health is intended for fitness and wellness purposes only and is not intended for use in the diagnosis of disease or other conditions, or in the cure, mitigation, treatment, or prevention of disease.

3. Please note that Knox enabled Samsung Health service will not be available from rooted mobile.

4. Samsung Health has prepared videos of expert coaches who will teach you new fitness programs including stretching, weight loss, and more.

5. Create healthy eating habits by recording your daily meals and snacks with Samsung Health.

6. Samsung Health has various features to help you manage your health.

7. Challenge yourself against your friends and family to become healthier in a more fun and interactive way with Samsung Health Together.

8. Start healthy habits for yourself with Samsung Health.

9. Work hard and always maintain your best condition with Samsung Health.

10. Samsung Health protects your private health data securely.

11. Set goals that work for your own level, and keep track of your daily condition including your activity amount, workout intensity, heart rate, stress, oxygen level in the blood, etc.

Samsung Health Customer Insights

1. Also, calories burned used to be a feature that could be displayed on the watch face, which is no longer an option.I was having issues with steps being recorded while I slept, but I turned off location services, then turned off both the watch and my phone, and it's been working since then.

2. In sync with the watch's regular stand by mode; e.g. even with the "always on display" activated and screen time out set to max (1 min), The screen goes into grayscale mode during workout and stops taking active heart rate! Only manually touching screen, wakes it up.

3. I would call this app a good starting point.Atention software dev team! Support confirmed this is an issue! I would provide a higher rating were not for this bug! on my Galaxy pro 5 watch, it goes into standby mode during a workout.

4. It picks up about 5 minutes late, meaning 15 mins into the walk it tells me I've been walking for 10 minutes.App is helpful but unreliable, it will no longer display hitorical data (daily calories burned) and allow for comparison between days.

5. In trying to add other exercise, the format should allow manual entry, not just a timer for anything beyond walking which it automatically tracks.Pretty solid as far as general health tracking.

6. Please add skateboarding!It worked alright for a while but its been deleting my calories burned for the past week.

7. I also specifically bought the watch for the ECG monitor, and I can't find that app anywhere, and when it takes me to the Samsung website to download, it is unavailable.

8. Extremely disappointed in this, and quite frankly frustrated.I don't like the fact that this only highlights active calories burned.

9. I was hoping that the workouts my watch automatically tracks would be counted against my caloric intake.

10. There isn't anywhere where you can see TOTAL calories burned unless you open the actual app and go into the calorie details.

11. If I run the same route in the same time, the calories burnt will vary by hundreds, which is odd (same with steps).

Steps to Troubleshoot & Fix Samsung Health Issues

1. Fix Samsung Health Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Samsung Health: Restarting the app will resolve most errors.
  2. Update the Samsung Health App. Here is how:
    1. On Android goto PlayStore » Search for "Samsung Health" » Open Samsung Health » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Samsung Health » click "UPDATE".
  3. Clear Samsung Health app cache: Clearing cached data will force your app to retrieve the latest data directly from Samsung Health servers.
    1. On Android, goto Settings » Apps » Select "Samsung Health" » click Storage » click "Clear Cache".
  4. Check Samsung Health app permissions. If any of these permissions required to use your device's features are disenabled, Samsung Health might not work.
  5. Uninstall and reinstall Samsung Health. If nothing else has worked, completely uninstall Samsung Health then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Samsung Health not working


2. Fix Samsung Health Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Samsung Health be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Samsung Health not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Samsung Health may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • I have just asked about restarting step counter but nowhere in settings is step counter listed as an option

    — by Wayne Smith 3 weeks ago

  • My steps has stopped counting. It stays on 0/5000. I cannot find the way to start it back and that option is not in settings.

    — by Wayne Smith 3 weeks ago

  • Subscription cancellation request.
    Please follow-up once complete.
    Thank you!
    Victoria

    — by Victoria rehbein 1 year ago

  • Delete samsung health, dont need it, uses too much data

    — by Linda Wilson 1 year ago

  • I am extremely disappointed. On my Galaxy S7 phone I frequently used your health app for Heart rate and O2 % measuring, and for recording weight. I replaced that phone with an S20 FE, expecting that the health app would have the same capability or better. I was shocked when I realized that the newer and more expensive phone's health app was much less capable. Cutting corners in that regard is very disappointing in that I frequently used those missing functions.

    — by don abernathy 2 years ago