Contact uMore Customer Service

Why should I report an Issue with uMore - mental health tracker?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of uMore to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. It's so disappointing because I have been looking at so many apps for mental health and coping with depression and stress but all of them you have to get some kind of membership/ subscription.I have to change my previous review on the app, I looked in Google play at alot of different apps, and tried a couple, but the apps that were supposed to be free, you got a whole lot less, just a way to make money I guess, didn't like the ones I downloaded and ended up going back to this app, edit: I thought this app was free, only to find out it's just like the rest, greedy!!!Fantastic idea.

2. A great way to track your mental health and discover patterns about your mood changes and mental wellbeing.Great supportive app! If I could change/improve one thing, it would be to add more words in the mood descriptor selection.

3. The questions asked during during the assessment were simple and very relevant & I think this app is a great way to start gathering an awareness of your stressful level and mental state.Forgot my password & there's no password recovery option in place.

4. It's helped my mood improve - it's all too easy to get caught up in your own and others negativity - and the articles are great for ideas or notions overlooked when stressed, depressed or anxious.

5. The app works really well and has a friendly user interface that looks great.

6. Not worth the storage space.Great app, very much needed especially during these difficult times.

7. Really, you need to try it and give it about 2 weeks.When I was trying to do the survey and the mood tracking, it didnt even work.

8. It was actually giving me MORE STRESS knowing it was taking up storage space & not being able to use it, so I uninstalled it.

9. I also like how the Insights articles offer actionable tips.Actually more stressful to use than it is to just be stressed.

10. It is informative & easy to use.I love the design of the user interface.

11. I really love how the short articles included in this app really put things in perspective.

1. Fix uMore Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart uMore: Restarting the app will resolve most errors.
2. Update the uMore App. Here is how:
   1. On Android goto PlayStore » Search for "uMore" » Open uMore - mental health tracker » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for uMore » click "UPDATE".
3. Clear uMore - mental health tracker app cache: Clearing cached data will force your app to retrieve the latest data directly from uMore servers.
   1. On Android, goto Settings » Apps » Select "uMore - mental health tracker" » click Storage » click "Clear Cache".
4. Check uMore app permissions. If any of these permissions required to use your device's features are disenabled, uMore might not work.
5. Uninstall and reinstall uMore. If nothing else has worked, completely uninstall uMore then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing uMore not working

2. Fix uMore Server issues & Internet Connection

1. Check network connection: An unstable Internet will make uMore be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to uMore not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, uMore may not be able to connect to the Internet when running in the background.