Published by Santander UK plc on Dec 6, 2023

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Why should I report an Issue with Santander Mobile Banking?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Santander UK plc to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Santander Mobile Banking

1. Download our ‘Santander Mobile Business Banking’ app. • Use our 24/7 ‘Chat’ service to ask your banking questions. • See your running account balances and transaction history. • Check pending transactions for your current account and credit card. • Arrange mortgage overpayments or change to a new deal with us. • Report your credit or debit card as lost, stolen or damaged. • Raise disputes for card transactions you don’t recognise. • See information about your Santander products to help you make the most of your money. • Pay a Santander credit card using your Santander current account. • Manage your Direct Debits and standing orders. • Use Touch ID, Face ID or your Security Number to authorise transactions made online, and consents with third-party providers. • Sign up to My Money Manager for insights and tips about your money. • Get cashback at top retailers with our reward platform. • See alerts you’ve set up to help keep you informed. • Set up ‘Quick Balance’ on your device’s Today View and see the balance of your chosen account. screen to see your chosen account balance.

2. We’ll send a One Time Passcode to the mobile number that’s registered to your account.

3. If you are unable to update to this version, please log on to Santander Online Banking to access your accounts.

4. Santander Mobile Banking will not run on devices that have been jailbroken.

5. Apple, Touch ID and Face ID are trademarks of Apple Inc. registered in the US and other countries.

6. Use Touch ID, Face ID or your Security Number to quickly access your accounts, including your mortgage.

7. App store is a service mark of Apple Inc. Santander UK plc.

8. Once that’s done, it takes just a few minutes to get started with Mobile Banking. 1. 2. 3. 4.

9. Never enter your Online Banking details after clicking on a link in an email or text message.

10. Registered Office: 2 Triton Square, Regent's Place, London, NW1 3AN, United Kingdom.

11. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.

Santander Customer Insights

1. Have even got a new Samsung s23 now and still the same issue so clearly its not a hardware fault on my end and Santander have been totally unhelpful every time I have called them about this problem.It has now been working fine for me (basic use) other than sometimes it crashes or I loose the other site when a card needs authorisation for a payment but what it really gets on my nerves is "Sandy's help" she gets in a loop and keeps asking the same few questions over and over and over, I thought it would be faster and easier than calling but I was soooo wrong.

2. I had to switch to the website on my laptop to complete the process.Lately this app has developed issues like taking some payments twice, the trouble with this is as you can not take a screen shot the bank itself won't believe you when you raise it as an issue so it's your word against there's.

3. On top of that, that reset process sends you a OTP text message, which if you try to read it then makes you start the whole reset process over again! ...and again... and again...Very reliable and yet secure.

4. Such an inconvenience that I'm leaving Santander!Used to work fine, but now keeps asking me to reset credentials, for no apparent reason.

5. I have cleared the cache , data , restarted my phone, uninstall and reinstalled the app from the Google play store and still no change.

6. When I want to send a payment for more then I can quickly change the limit and transfer, then reset it easily.

7. Recently lost over £18 due to this issue, never refunded or returned to my account because it's their word over mine.

8. If you switch to the SMS app to read the code you have to start the whole process again.

9. Can be added a basic message sistem so we can send a request? like ... Please close xxx account... Simple but effective.

10. to reopen the app.Useless. This app has never worked for me, when opening it, i get a red screen for about 2 seconds then it automatically shuts down repeatedly every time I open it.

11. This has only just become an issue here at home in Somerset...always worked but realised friends have had exactly the same issue.

Steps to Troubleshoot & Fix Santander Issues

1. Fix Santander Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Santander: Restarting the app will resolve most errors.
  2. Update the Santander App. Here is how:
    1. On Android goto PlayStore » Search for "Santander" » Open Santander Mobile Banking » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Santander » click "UPDATE".
  3. Clear Santander Mobile Banking app cache: Clearing cached data will force your app to retrieve the latest data directly from Santander servers.
    1. On Android, goto Settings » Apps » Select "Santander Mobile Banking" » click Storage » click "Clear Cache".
  4. Check Santander app permissions. If any of these permissions required to use your device's features are disenabled, Santander might not work.
  5. Uninstall and reinstall Santander. If nothing else has worked, completely uninstall Santander then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Santander not working


2. Fix Santander Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Santander be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Santander not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Santander may not be able to connect to the Internet when running in the background.

Reported Issues

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