Contact Santander Customer Service

Why should I report an Issue with Santander Mobile Banking?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Santander UK plc to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. You'll need your Personal ID, the phone number and/or email address that you've registered with us and your Security Number.

2. Santander will never ever call to ask to log on to your mobile device or computer, or ask you to download any type of software.

3. It takes just a few minutes to get started with Santander Mobile Banking. Already a customer?

4. If you are unable to update to this version, please log on to Santander Online Banking to access your accounts.

5. Santander Mobile Banking will not run on devices that have been rooted.

6. Android and Google Play are trademarks of Google Inc. Santander UK plc.

7. Once set up be sure to allow 'push notifications' to see any messages from us on your phone’s home screen. New to Santander?

8. Our Financial Services Register number is 106054.

9. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.

10. Registered Office: 2 Triton Square, Regent's Place, London, NW1 3AN, United Kingdom.

11. Please make sure you have the latest Android software on your phone so that our app runs smoothly.

1. Have even got a new Samsung s23 now and still the same issue so clearly its not a hardware fault on my end and Santander have been totally unhelpful every time I have called them about this problem.It has now been working fine for me (basic use) other than sometimes it crashes or I loose the other site when a card needs authorisation for a payment but what it really gets on my nerves is "Sandy's help" she gets in a loop and keeps asking the same few questions over and over and over, I thought it would be faster and easier than calling but I was soooo wrong.

2. I had to switch to the website on my laptop to complete the process.Lately this app has developed issues like taking some payments twice, the trouble with this is as you can not take a screen shot the bank itself won't believe you when you raise it as an issue so it's your word against there's.

3. On top of that, that reset process sends you a OTP text message, which if you try to read it then makes you start the whole reset process over again! ...and again... and again...Very reliable and yet secure.

4. Such an inconvenience that I'm leaving Santander!Used to work fine, but now keeps asking me to reset credentials, for no apparent reason.

5. I have cleared the cache , data , restarted my phone, uninstall and reinstalled the app from the Google play store and still no change.

6. When I want to send a payment for more then I can quickly change the limit and transfer, then reset it easily.

7. Recently lost over £18 due to this issue, never refunded or returned to my account because it's their word over mine.

8. If you switch to the SMS app to read the code you have to start the whole process again.

9. Can be added a basic message sistem so we can send a request? like ... Please close xxx account... Simple but effective.

10. to reopen the app.Useless. This app has never worked for me, when opening it, i get a red screen for about 2 seconds then it automatically shuts down repeatedly every time I open it.

11. This has only just become an issue here at home in Somerset...always worked but realised friends have had exactly the same issue.

1. Fix Santander Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Santander: Restarting the app will resolve most errors.
2. Update the Santander App. Here is how:
   1. On Android goto PlayStore » Search for "Santander" » Open Santander Mobile Banking » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Santander » click "UPDATE".
3. Clear Santander Mobile Banking app cache: Clearing cached data will force your app to retrieve the latest data directly from Santander servers.
   1. On Android, goto Settings » Apps » Select "Santander Mobile Banking" » click Storage » click "Clear Cache".
4. Check Santander app permissions. If any of these permissions required to use your device's features are disenabled, Santander might not work.
5. Uninstall and reinstall Santander. If nothing else has worked, completely uninstall Santander then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Santander not working

2. Fix Santander Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Santander be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Santander not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Santander may not be able to connect to the Internet when running in the background.