Contact Santander Customer Service

Why should I report an Issue with Santander?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Banco Santander to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. You can now also check your notifications from the new notification mailbox found on the side menu (New) Personalise your global position and display options, including the expense and money modules (New) Find out about the latest features and news in the tutorials displayed when you access the application and check all of the operations that can be performed with the application in the "Tips" section (New) You can access with Touch ID if your device is compatible with biometric technology.

2. Access the contact details of your manager from the side menu.

3. Do you need a password to access the Mobile Banking system?

4. Find the cashpoints and branches near you or filter the search by location, post code, etc.

5. Check and use the App for your transactions, accessing with your multi-channel passwords.

6. Leave your comments in the space in the menu that reads "Help us improve".

7. Check the balances and transactions of all of your products quickly and easily.

8. National transfers, transfers sent to your favourite recipients and transfers between your accounts.

9. Discover the new design and functions of the new Santander App.

10. At Santander, we work to make your day-to-day activities easier.

1. IT DOES NOT SEND NOTIFICATIONS WHEN THE CARD IS USED, ONLY WHEN MONEY IS PAID IN.😒I would give it higher if every bit was in English,but still a lot of the main things are still reading in Spanish, so either have to try and translate them or just don't understand, other than that all is goodOne of the best banking apps I have used.

2. Its clear, easy, let's you access many different methods of payments and I also feels safe.Sometimes the app is broken and does not let me pay by using my mobile ; and I have to use the card, just like the old times, besides sometimes getting into the app is impossible.There's a bit of confusion on logging in on the front screen not very well thought out.

3. When you select your identification in the first box you then have to click on the text in that box to input the details.. as if you are writing over your ID not underneath in the empty box... Even the helpline couldn't help me with this I found it totally by accident.

4. Then after successful transfer return back to the history of transfers, the items get doubled, or tripled, only app kill and open fixes it...This app has become disgusting.

5. When you are in the list history transfers, select a past transfer, then click on it, do a real transfer.

6. Are you serious? I want to burp from such a user interface.I understood that the app would send notifications before I opened this account.

7. However the same text fields allow text with longer number of characters pasted from somewhere elseI think you have a bug.

8. Transfer's notifications just pops-up sometimes, even the said configuration is enabled.

9. The messages entered in app as comments while transactions - app allow only 3 characters to be keyed in.

10. The "Your expenses" section doesn't work most of the times (the expenses/income) view.

11. A lot of things to improve yet, quite surprise how "poor" this app so far.I have a bug to report.

1. Fix Santander Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Santander: Restarting the app will resolve most errors.
2. Update the Santander App. Here is how:
   1. On Android goto PlayStore » Search for "Santander" » Open Santander » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Santander » click "UPDATE".
3. Clear Santander app cache: Clearing cached data will force your app to retrieve the latest data directly from Santander servers.
   1. On Android, goto Settings » Apps » Select "Santander" » click Storage » click "Clear Cache".
4. Check Santander app permissions. If any of these permissions required to use your device's features are disenabled, Santander might not work.
5. Uninstall and reinstall Santander. If nothing else has worked, completely uninstall Santander then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Santander not working

2. Fix Santander Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Santander be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Santander not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Santander may not be able to connect to the Internet when running in the background.