Contact Santander Wallet Customer Service

Why should I report an Issue with Santander Wallet?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Banco Santander to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. This is a bad app which should be replaced by Google Pay.Very useful, but way too often credit card payments stop working, and I have to reinstall the app.Every week need to reinstall it for it to work.

2. I've tried in several places and even called to solve this and it was never solved...App stopped working... Resintall it, they said.. Now asking for a code or pin that does not match what I had... And no options to reset it.

3. When opening the app and using digit to unlock it the app shuts down....I dont understand why Santander does not just allow its card to be used with google pay.

4. Every couple of weeks I have to uninstall and re-install it again.Finally you can use mobile payment with banc accounts, the app lacks functionalities and the main menu has tabs which imho should be in placed somewhere else.

5. 2FA should be a must in contactless operation# which is not the case, shows that the bank is careless about you being scammed, rip off or someone else stealing your credentials and being able to withdraw, pay etc.

6. Card nfc payment is actived with green bars, but it doesn't respond.I have got high end android new phone.

7. It includes Bizum inside this app and it allows me to track all of my expenses every month.Why not just have Google pay? The app can't be trusted to work & has often refused to let me pay.

8. It is impossible to pay, it always throws an error and I have to pull out my physical debit card to pay.

9. Plus some stores just break it and also need to reinstall.It's impossible to pay with this app.

10. I called the helpline 3 times, reinstall the app 3 times, still i am unable to use it in supermarkets.

11. Shame how this simple issues not fixed by santanderI personally find the app to be very useful.

1. Fix Santander Wallet Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Santander Wallet: Restarting the app will resolve most errors.
2. Update the Santander Wallet App. Here is how:
   1. On Android goto PlayStore » Search for "Santander Wallet" » Open Santander Wallet » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Santander Wallet » click "UPDATE".
3. Clear Santander Wallet app cache: Clearing cached data will force your app to retrieve the latest data directly from Santander Wallet servers.
   1. On Android, goto Settings » Apps » Select "Santander Wallet" » click Storage » click "Clear Cache".
4. Check Santander Wallet app permissions. If any of these permissions required to use your device's features are disenabled, Santander Wallet might not work.
5. Uninstall and reinstall Santander Wallet. If nothing else has worked, completely uninstall Santander Wallet then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Santander Wallet not working

2. Fix Santander Wallet Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Santander Wallet be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Santander Wallet not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Santander Wallet may not be able to connect to the Internet when running in the background.