Published by Santander Bank, NA on Apr 28, 2023

Report an issue with Santander Business Banking.
Send the customer service your feedback so they can fix your issue asap.

Email Support directly

Chat with our AppContacter AI Support

Why should I report an Issue with Santander Business Banking?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Santander Bank, NA to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact Santander Business Banking image 1 contact Santander Business Banking image 2

About Santander Business Banking

1. If you share your device with others, please note that any fingerprints stored on your device may be used to log in to Santander Business Mobile Banking and access your account. • Deposit checks in a snap, with simplified check deposit flow, camera enhancements, and step-by-step instructions.

2. Please see the Digital Banking Agreement for Business Online and Mobile Banking for details. • Contact Santander Customer Service with one-touch calling. • Get directions to the nearest Santander branch or ATM.

3. The app is free to Santander Bank customers in the United States with a Business Online & Mobile Banking account. • Log in to the app using your Online Organization ID, User ID, and Password. • Forgot your Password?

4. Please see the Digital Banking Agreement for Business Online and Mobile Banking for details. • View recent activity on your business accounts and monthly statements. • Log in with just your fingerprint or face recognition.

5. No problem: Reset with the app. • Check real-time balances without logging in with the Quick Balance feature. • Make transfers between your business and personal accounts. Restrictions apply.

6. To use the Business Banking app, you’ll need to enroll first by contacting Santander.

7. Manage your money anywhere, any time with the Santander Business Banking app.

8. You can use the app to check real-time balances, make transfers between your accounts, pay bills, and deposit checks.

9. Mobile deposits are subject to limits and other restrictions.

10. It’s fast, simple, and convenient.

11. Message and data rates may apply.

Santander Business Banking Customer Insights

1. Also, It frequently does not recognize the check amount accurately when the characters are actually quite clear on that check even though the picture is crisp and in that case, not the first time installed, now the location setting error keep poppingup.

2. Trying to do a mobile deposit, keep promping me to set my location on, check my phone setting, check the app setting everything is on, turn of my phone and log back in, same thing happen, please fix this, cuz I'm getting hit with overdraft fees during C-19 period.

3. Thank you.I just called Santandar, for those who say the location is on but still is unable to deposit checks due to location not being on, please check your battery settings.

4. Still having the same issues where it randomly closes, specially when trying to deposit a check.

5. Check depositing makes no sense when taking pictures as it asks for too many steps, when it could be automatic (and it was before the update).

6. No position is ever good for it, and lately it keeps coming back saying the check isn't signed on the back.

7. Sometimes it says my location settings aren't enabled, however this is not the case, I already have that enabled for this app so it is an internal error.

8. What's the point of having an app if it doesn't do what you need from it and have to go to the branch anyway? Very disappointed in Santander's services - and this is their business accounts app...Horrible. I used to rely on this Business app because the consumer app constantly crashes.

9. I just have to try again later.The update cause the mobile deposit issues.

10. Battery settings can not be on energy saving mode, it needs to be on full use, once that's done refresh the app.

11. If fraud is happening with cash apps, they send amounts under 1.00.The worst app i've used in a very long time.

Steps to Troubleshoot & Fix Santander Business Banking Issues

1. Fix Santander Business Banking Not Working/Crashes/Errors/Unresponsive & Black/White screen:

  1. Restart Santander Business Banking: Restarting the app will resolve most errors.
  2. Update the Santander Business Banking App. Here is how:
    1. On Android goto PlayStore » Search for "Santander Business Banking" » Open Santander Business Banking » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Santander Business Banking » click "UPDATE".
  3. Clear Santander Business Banking app cache: Clearing cached data will force your app to retrieve the latest data directly from Santander Business Banking servers.
    1. On Android, goto Settings » Apps » Select "Santander Business Banking" » click Storage » click "Clear Cache".
  4. Check Santander Business Banking app permissions. If any of these permissions required to use your device's features are disenabled, Santander Business Banking might not work.
  5. Uninstall and reinstall Santander Business Banking. If nothing else has worked, completely uninstall Santander Business Banking then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Santander Business Banking not working

2. Fix Santander Business Banking Server issues & Internet Connection

  1. Check network connection: An unstable Internet will make Santander Business Banking be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Santander Business Banking not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Santander Business Banking may not be able to connect to the Internet when running in the background.

Reported Issues

More from the developer