Published by NetSpend on Nov 3, 2023

Report an issue with Western Union Netspend Prepaid.
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Why should I report an Issue with Western Union Netspend Prepaid?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of NetSpend to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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Western Union Netspend Prepaid Customer Insights

1. Don't use this as your regular card, only as a tool to get fast cash at your convenience and you should be fine.I followed all the directions, installed the app , it freezes to 'WELCOME to the Netspend Visa,,,, , can't by pass , tried to X it out next try I clicked on "take a tour" , still freezes up.... can't link the netspend to western union,, frustrating as hell plus I reboot both my cell phone and computer, still nothing working right here,, uuuugggghI've had this app for few years and no major problems.

2. As of now they pretty much robbed me.. I had to retain a lawyer and email the BBB.I have to say this was my favorite app last 5 years and has saved me from some very serious problems with the over draft protection which will be leaving in March, it was great while it lasted however the importance of the app using it on the go has stopped all troubleshooting steps:change password uninstall reinstalling clear phone cache reset phone tried a new phone nothing's working so it is no longer usable at all on the go when needed.

3. This is unacceptable as some of us travel and need to be able to access our account informationI've used this card and app for a couple years now and mostly, it's just ok.

4. I've been using the WU/NS card and companion ap for a couple years now.

5. Unhappy!---- Update worked - cashed checkWent to the store and bought this card to send money.

6. CARD IS FALSELY ADVERTISED.This app is awesome! Super user friendly and very easy to navigate & figure out any & everything you are looking for.

7. The only issue I've ever had was with the Mobile Check Load service or issue's related to connectivity.

8. I only saved my wages & linked the card to my company's direct deposit for paydays.

9. Occasionally I have been locked out of my account for reasons ranging from too many transfers (5) in a month to using a VPN.

10. This time I cannot get the app to even open, it just says call customer service.

11. I live far from a Western Union and this allows me to recieve money without a long trip.

Steps to Troubleshoot & Fix Western Union Netspend Prepaid Issues

1. Fix Western Union Netspend Prepaid Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Western Union Netspend Prepaid: Restarting the app will resolve most errors.
  2. Update the Western Union Netspend Prepaid App. Here is how:
    1. On Android goto PlayStore » Search for "Western Union Netspend Prepaid" » Open Western Union Netspend Prepaid » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Western Union Netspend Prepaid » click "UPDATE".
  3. Clear Western Union Netspend Prepaid app cache: Clearing cached data will force your app to retrieve the latest data directly from Western Union Netspend Prepaid servers.
    1. On Android, goto Settings » Apps » Select "Western Union Netspend Prepaid" » click Storage » click "Clear Cache".
  4. Check Western Union Netspend Prepaid app permissions. If any of these permissions required to use your device's features are disenabled, Western Union Netspend Prepaid might not work.
  5. Uninstall and reinstall Western Union Netspend Prepaid. If nothing else has worked, completely uninstall Western Union Netspend Prepaid then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Western Union Netspend Prepaid not working


2. Fix Western Union Netspend Prepaid Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Western Union Netspend Prepaid be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Western Union Netspend Prepaid not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Western Union Netspend Prepaid may not be able to connect to the Internet when running in the background.

Reported Issues