Contact BofA Prepaid Customer Service

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1. Such a hassle and frustrating process for having all proper verifications in order and still being prevented from having easy access to your account.

2. On the positive side their customer service agent, at the call in number provided in error message, was very helpful and friendly.

3. All of a sudden the app won't work, can get my info to load and it keeps giving me an error message.

4. It does not let me log into my account and keeps throwing up an error message.

5. Great!Terrible how it only has a short account history, most recent 10 or so transactions and balance view.

6. I've tried multiple times to do this function, but it simply gives me a generic error message asking if I've put my information in correctly.

7. First off, I setup fingerprint access to make it faster and convenient to view my balance and it did not work.

8. Like others have stated, even though it's accessing the same EDD card information tied to you, you have to use a different login via desktop access instead of the same login for the app.

9. The website works on my computer but it would be so much more convenient if I was able to login to my account via this app.

10. I guess desktop only because the app does not work.It finally works and I can actually check my balance, but these complaints are small.

11. Most frustrating is that it says it sent a verification code to my original email and it never reaches my inbox.

1. Fix BofA Prepaid Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart BofA Prepaid: Restarting the app will resolve most errors.
2. Update the BofA Prepaid App. Here is how:
   1. On Android goto PlayStore » Search for "BofA Prepaid" » Open BofA Prepaid Mobile » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for BofA Prepaid » click "UPDATE".
3. Clear BofA Prepaid Mobile app cache: Clearing cached data will force your app to retrieve the latest data directly from BofA Prepaid servers.
   1. On Android, goto Settings » Apps » Select "BofA Prepaid Mobile" » click Storage » click "Clear Cache".
4. Check BofA Prepaid app permissions. If any of these permissions required to use your device's features are disenabled, BofA Prepaid might not work.
5. Uninstall and reinstall BofA Prepaid. If nothing else has worked, completely uninstall BofA Prepaid then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing BofA Prepaid not working

2. Fix BofA Prepaid Server issues & Internet Connection

1. Check network connection: An unstable Internet will make BofA Prepaid be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to BofA Prepaid not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, BofA Prepaid may not be able to connect to the Internet when running in the background.