Published by NetSpend on Oct 29, 2024

Report an issue with Netspend Skylight ONE.
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Why should I report an Issue with Netspend Skylight ONE?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of NetSpend to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Netspend Skylight ONE

1. Get the app that helps make sure your money keeps up with you!

2. The Skylight Mobile App gives you the power to manage your account on the move.

3. Managing your money wherever, whenever.

Netspend Skylight ONE Customer Insights

1. Love not being charged for using.Why would I have to contact my employer to hook up my debit card in my name that I own that I get money on yeah that's right this app is useless they only have one email my employer and you still don't recognize of either useless app for useless fees for nothing like added charges when you use a debit machine even if that debit machine doesn't have a charge digital bank accounts are scam companies like this here scam if I ever meet the owner you're going to have a bad dayIt's good, but I would have liked to see pending deposits.

2. These schmucks at skylight said they have to hold the money for 15 days, and if I want my refund, I need to complete a literal list of side quests , which to be real I did all things mentioned, and for nigh 6 days, they hang up, ignore my request for my money, and just are plain the worst online banking app I have ever had the misfortune of using.

3. Please help.been using it it for 2yrs or more.Every time I log into the app (correct password & username), I get kicked off and told, "Your session has exceeded its time limit.

4. 5 days no $ to buy food and this app is sorry for any inconvience...how 'bout derailing my lifes sustanance? Fix this STUPID TIME CONSUMING APP?Been a member since 2012 and never an issue.

5. Before, not after you get the deposit.Bad right now! Don't remember paseword.Now one will help me find it .l need it.l miss it.Hoping some one can help me find it.Called employee didn't have it said; Netspend one had it.

6. I shouldn't have to reinstall everytime i want to check my balance.I had ordered incorrect parts for my PC, and cancelled my order with merchant.

7. For your security, we've automatically logged you out.". Now, in order for me to log in and see my account, I have to reset my password EVERY TIME.

8. I have been trying to mobile deposit a payroll check since June 15th.

9. It is so under developed that I can't even verify my email or add an account because the pop up window is so poorly designed that it is impossible to do anything.

10. For example the pop up window that is so suppose to let me verify my email, doesn't even fit the text.

11. It was a pretty useful app, until I checked it today (3/5/2020) and discovered that the user interface had completely changed, and had actually become unusable in the process.

Steps to Troubleshoot & Fix Netspend Skylight ONE Issues

1. Fix Netspend Skylight ONE Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Netspend Skylight ONE: Restarting the app will resolve most errors.
  2. Update the Netspend Skylight ONE App. Here is how:
    1. On Android goto PlayStore » Search for "Netspend Skylight ONE" » Open Netspend Skylight ONE » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Netspend Skylight ONE » click "UPDATE".
  3. Clear Netspend Skylight ONE app cache: Clearing cached data will force your app to retrieve the latest data directly from Netspend Skylight ONE servers.
    1. On Android, goto Settings » Apps » Select "Netspend Skylight ONE" » click Storage » click "Clear Cache".
  4. Check Netspend Skylight ONE app permissions. If any of these permissions required to use your device's features are disenabled, Netspend Skylight ONE might not work.
  5. Uninstall and reinstall Netspend Skylight ONE. If nothing else has worked, completely uninstall Netspend Skylight ONE then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Netspend Skylight ONE not working


2. Fix Netspend Skylight ONE Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Netspend Skylight ONE be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Netspend Skylight ONE not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Netspend Skylight ONE may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • I need to transfer money from my netspend skylight one account to my netspend account...I called customer service..and was put on hold for four hours...I need that transfer..to get my medical prescriptions
    .please help...thank you

    — by Alvin M Morgan 3 years ago