Contact H-E-B Prepaid Customer Service

Why should I report an Issue with H-E-B Prepaid?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of NetSpend to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The H-E-B® Prepaid App lets you manage your Card Account wherever you are. *Mobile Check Load is a service provided by First Century Bank, N. A. and Ingo Money, Inc. , subject to the First Century Bank and Ingo Money Terms and Conditions, and Privacy Policy.

2. See your Cardholder Agreement for details. **While this feature is available for free, certain other transaction fees and costs, terms, and conditions are associated with the use of this Card.

3. Additional transaction fees, costs, terms and conditions may be associated with the funding and use of your card.

4. Fees apply for approved Money in Minutes transactions funded to your card.

5. Ingo Money reserves the right to recover losses resulting from Illegal or fraudulent use of the Ingo Money Service.

6. All checks are subject to approval for funding in Ingo Money’s sole discretion.

7. Unapproved checks will not be funded to your card.

8. Approval review usually takes 3 to 5 minutes but can take up to one hour.

9. Your wireless carrier may charge a fee for message and data usage.

10. See the Cardholder Agreement for details.

1. I wouldn't recommend it to anyone, there are so many online banking apps that you can add money to or refill at just as many locations that are free with little to no fees.This is the second time this month that I have had to borrow a friend's iPhone to use the app to deposit my paycheck, because there's a bug or something with the Android app and they have not been able to fix it.

2. I've moved on now and have a different online account with a new account I can roll over funds to credit account with a separate card for paying monthly on time payments and it's reporting to the three major credit bureaus.... a major plus with consistent on time monthly payments.

3. It's a waste if money and I wish I would have taken time to thoroughly read about the terms of the card before I paid for it and signed up with this NetSpend company.

4. FIX THIS OR LOSE ANOTHER CUSTOMER.I've been using the HEB NetSpend card for 8 years now.

5. the screen freezes every single time I try to make a mobile deposit.

6. I refuse to continue to do that every time I need to check my account.

7. I had no issues prior to this, but if this isn't fixed ASAP, I'm going to have to go to a different option.WAY too many charges that come with this card.

8. The only reason I didn't do 5 stars is because of the ATM fees but there are ways to get cash back at the register.I was with NetSpend for several years with very few issues.

9. and for that I should pay a maintenance fee every month I don't think so!! is this app maintained by HEB or NetSpend, whichever you need to get your act together!!Fast and quick deposits and transfers.

10. There are online forums with complaints about the same issues I am having with this app.WTH, I used this app forever then all of the sudden, " Invalid username and/or password" .

11. I spend like $30-$50/ month on card charges.

1. Fix H-E-B Prepaid Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart H-E-B Prepaid: Restarting the app will resolve most errors.
2. Update the H-E-B Prepaid App. Here is how:
   1. On Android goto PlayStore » Search for "H-E-B Prepaid" » Open H-E-B Prepaid » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for H-E-B Prepaid » click "UPDATE".
3. Clear H-E-B Prepaid app cache: Clearing cached data will force your app to retrieve the latest data directly from H-E-B Prepaid servers.
   1. On Android, goto Settings » Apps » Select "H-E-B Prepaid" » click Storage » click "Clear Cache".
4. Check H-E-B Prepaid app permissions. If any of these permissions required to use your device's features are disenabled, H-E-B Prepaid might not work.
5. Uninstall and reinstall H-E-B Prepaid. If nothing else has worked, completely uninstall H-E-B Prepaid then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing H-E-B Prepaid not working

2. Fix H-E-B Prepaid Server issues & Internet Connection

1. Check network connection: An unstable Internet will make H-E-B Prepaid be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to H-E-B Prepaid not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, H-E-B Prepaid may not be able to connect to the Internet when running in the background.