Contact ORNL Federal Credit Union Customer Service

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1. Also after taking the picture, add a feature so we can click on the thumbnail of the photo to make sure it isn't blurry.This app used to work well but for the last few months it's been freezing up, just spins, or you get an error message something like we are experiencing technical difficulties and to check back later.

2. Makes it a pain when you run a business and need to move money quick.Good app for a great bank! Security can be a pain (your online banking account gets frozen after 2 incorrect login attempts), but they make up for it with great customer service.

3. Thumbprint log in isn't working, but I actually know my banking password so not a big deal.This app is great for the most part, but the mobile check deposit feature could be improved by removing the feature that automatically takes a photo as soon as it detects the check.

4. I love this bank! I've been with them over 15 years and they have grown and progressed so much! I live in a different city and its nice to be able to deposit checks from out of town... Whenever I have issues, they're always willing to help resolve them.The new version of the app is aweful.

5. Then I have to remember the exact amount and click through MORE menus to make the payment, would be easier if you just added my loans to bill pay or something but still showed the payment and date on the main screen.

6. As we speak, it's freezing up on the last screen for mobile check deposit.

7. Now, the credit card feature does not show my pending balances nor my available credit, while logging in online shows me those things.

8. Instead of showing my payment amount and due date on my loans I have to click through menus.

9. I prefer the old look but let's be honest I'm not opening my banking app because it looks cool, could be plain white and it's not going to make a difference.

10. It just doesn't work properly by reporting I have spent nothing, even when I know I have.Terrible. Painfully Slow.

11. I tried doing a mobile deposit that would not go through.

1. Fix ORNL Federal Credit Union Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart ORNL Federal Credit Union: Restarting the app will resolve most errors.
2. Update the ORNL Federal Credit Union App. Here is how:
   1. On Android goto PlayStore » Search for "ORNL Federal Credit Union" » Open ORNL Federal Credit Union » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for ORNL Federal Credit Union » click "UPDATE".
3. Clear ORNL Federal Credit Union app cache: Clearing cached data will force your app to retrieve the latest data directly from ORNL Federal Credit Union servers.
   1. On Android, goto Settings » Apps » Select "ORNL Federal Credit Union" » click Storage » click "Clear Cache".
4. Check ORNL Federal Credit Union app permissions. If any of these permissions required to use your device's features are disenabled, ORNL Federal Credit Union might not work.
5. Uninstall and reinstall ORNL Federal Credit Union. If nothing else has worked, completely uninstall ORNL Federal Credit Union then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing ORNL Federal Credit Union not working

2. Fix ORNL Federal Credit Union Server issues & Internet Connection

1. Check network connection: An unstable Internet will make ORNL Federal Credit Union be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to ORNL Federal Credit Union not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, ORNL Federal Credit Union may not be able to connect to the Internet when running in the background.