Published by NetSpend on Nov 3, 2023

Report an issue with Flare Account.
Send the customer service your feedback so they can fix your issue asap.



Email Support directly



Chat with our AppContacter AI Support


Why should I report an Issue with Flare Account?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of NetSpend to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact Flare Account image 1 contact Flare Account image 2

About Flare Account

1. The Check Services is not a product of Pathward, N. A. , and Pathward, N. A. does not endorse or provide bank-related services in connection with the Check Services. **** Mobile Check Capture is a service provided by First Century Bank, N. A. and Ingo Money, Inc. , subject to the First Century Bank and Ingo Money Terms and Conditions, and Privacy Policy.

2. The ACE FlareTM Account by Pathward, National Association Mobile App* lets you manage your account wherever you are. * No charge for this service, but your wireless carrier may charge for messages or data. ** Fees for bank transfers are determined by the transferor’s bank and may be charged to the transferor’s bank account by the service provider or originating bank.

3. No cost for online or mobile Account-to-Account transfers between accounts; a $4. 95 fee applies to each such transfer conducted through a Customer Service agent. *** Terms and conditions apply; see the Netspend Pre-Funded Checks Terms and Conditions for details, including how to opt-in to the Netspend Pre-Funded Checks Service.

4. Ingo Money reserves the right to recover losses resulting from illegal or fraudulent use of the Ingo Money Service.

5. Fees apply for approved Money in Minutes transactions funded to your account.

6. Netspend Pre-Funded Checks is an optional service of Netspend Corporation.

7. All checks are subject to approval for funding in Ingo Money’s sole discretion.

8. Unapproved checks will not be funded to your account.

9. Your wireless carrier may charge a fee for message and data usage.

10. Approval review usually takes 3 to 5 minutes but can take up to one hour.

11. Additional transaction fees, costs, terms and conditions may be associated with the funding and use of your account.

Flare Account Customer Insights

1. Loyal customer,App isn't available on some phones and is basically old style.The app has been fine for the 3 years since I got it but now I can't even get on I end up on NetSpend and then I'm told that I need the Ace flare account which is what I'm onNot the best reliable finance/banking company.

2. It really annoys me when I change phone's ss,and have to look this app up On the newly phone it says invalid password everytime I changed phones and I do not change passworddss I have had it,and I look it up late late it's a trip I have to change bank's it's to much log out.

3. Some months have 31 days in them, which throws my OverDraft Protection late, and y'all punished me for not having my account balance back to or above $0 within 30 days, I can not tell the Government when to send me my money.

4. paying the fee is useless now seeing as the app ISN'T BEING FIXED!!! Very frustrated that the issue is being blown off and not resolved.I love the convenience of the app.

5. I've already tried uninstalling & reinstalling twice, but the same thing keeps happening!well this is really not that good it's some disguise, on the password.

6. I've been using this bank for almost 2 years and I've had fraud scams 3 times for no specific reason.

7. I've already paid the OverDraft fees and got my account straightened backl out, but those fee..caused me to have repercussions on other accounts.

8. I'ved used it for three years,,.it does all this so much off then(':I receive my Social Security Disability Direct Deposit around the 1st of each month.

9. However i can never use it! It constantly gives me error messages upon login when i have the password saved to my phone.

10. I have been cashing checks from my work there for over a over almost a year.

11. A fixed income mThey have the option to take a picture of your check to cash them.

Steps to Troubleshoot & Fix Flare Account Issues

1. Fix Flare Account Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Flare Account: Restarting the app will resolve most errors.
  2. Update the Flare Account App. Here is how:
    1. On Android goto PlayStore » Search for "Flare Account" » Open Flare Account » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Flare Account » click "UPDATE".
  3. Clear Flare Account app cache: Clearing cached data will force your app to retrieve the latest data directly from Flare Account servers.
    1. On Android, goto Settings » Apps » Select "Flare Account" » click Storage » click "Clear Cache".
  4. Check Flare Account app permissions. If any of these permissions required to use your device's features are disenabled, Flare Account might not work.
  5. Uninstall and reinstall Flare Account. If nothing else has worked, completely uninstall Flare Account then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Flare Account not working


2. Fix Flare Account Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Flare Account be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Flare Account not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Flare Account may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • I would like to delete my account

    — by Eugena Youm 2 years ago