Published by Payment Express Ltd

Report an issue with FBC Prepaid Card.
Send the customer service your feedback so they can fix your issue asap.



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Why should I report an Issue with FBC Prepaid Card?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Payment Express Ltd to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

FBC Prepaid Card Customer Insights

1. Its been pretty darn useless for me.this app always crushes never get past log..in waste of data..why not hv another option..usdd code😕😡😳works just fine but it crashes sometimes i love it2 functions are on top of each therefore i can't check my balance.

2. Also link it with a USSD code for increased convenience.I'm having an issue with registering , when I log in my account information and it just displays "please wait''until it times out ..Great app.

3. Thanks FBC👍This Application works very well,,,,in China! 👍 but get theme for UIMy balance behaves weirdly, the app shows more than what i can actually useKeeps crashing.

4. there is need to bug fix it on the display of balances as well as transaction history so that a user can view if hackers are tampering with the account.

5. Easy access to Mastercard balance, transactions and statements etcSimple but convenient.

6. No problems registering or managing my account.

Steps to Troubleshoot & Fix FBC Prepaid Card Issues

1. Fix FBC Prepaid Card Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart FBC Prepaid Card: Restarting the app will resolve most errors.
  2. Update the FBC Prepaid Card App. Here is how:
    1. On Android goto PlayStore » Search for "FBC Prepaid Card" » Open FBC Prepaid Card » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for FBC Prepaid Card » click "UPDATE".
  3. Clear FBC Prepaid Card app cache: Clearing cached data will force your app to retrieve the latest data directly from FBC Prepaid Card servers.
    1. On Android, goto Settings » Apps » Select "FBC Prepaid Card" » click Storage » click "Clear Cache".
  4. Check FBC Prepaid Card app permissions. If any of these permissions required to use your device's features are disenabled, FBC Prepaid Card might not work.
  5. Uninstall and reinstall FBC Prepaid Card. If nothing else has worked, completely uninstall FBC Prepaid Card then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing FBC Prepaid Card not working


2. Fix FBC Prepaid Card Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make FBC Prepaid Card be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to FBC Prepaid Card not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, FBC Prepaid Card may not be able to connect to the Internet when running in the background.

Reported Issues