Contact Diamond Credit Union Customer Service

Why should I report an Issue with Diamond Credit Union Mobile?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Diamond Credit Union to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. With Diamond Credit Union's updated mobile app, you can view account balances, transaction history, transfer funds, pay bills, find branches, and deposit checks remotely.

1. When I try to view my physical accounts it says banking session ended.every update the check deposit via camera feature gets worse , tried every lighting / bacground / no flash combo and still wont deposit.

2. A couple weeks later I check my account for the balance and I make a couple purchases, which were covered given my balance.. On Monday I have 2 over draft fees! I called the bank for IT to look into the App and they say it is working fine.

3. Please login again"Dcu ... Your new app is awful.. ever since your upgrade mobile deposits don't work.. we've had to deposit checks in branch since the previous 2 updates.

4. With only one exception, every time I try to use mobile deposit, I have issues getting it to accept the check.

5. Otherwise I haven't had any issues with Diamond Credit Union app in the past.App does not allow password review or visibility, which requires multiple login attempts.

6. I have a galaxy s10+ and the automatic image detection feature for mobile check deposits never works.

7. The branch says to reinstall the app which is no solution.. if I didn't have multiple accounts I'd move to another bank just for this function.. what a disappointment...I have been trying to log in to my app all day and it won't open at all.

8. It is frustrating that it takes almost a dozen attempts, with each check, to get it to work.Visually cluttered, even before you login.

9. Only get this app if you are so incredibly bored that you want to continuously enter your username and password for them to ask for it again and for you to still see absolutely nothing in regards to you own personal account.

10. The picture quality always seems very blurry compared to what my actual camera does.I transferred money between my accounts and they had gone through that day.

11. Missed my password by 1 digit and that prompts elimation of any "remember me" options including username and fingerprint.

1. Fix Diamond Credit Union Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Diamond Credit Union: Restarting the app will resolve most errors.
2. Update the Diamond Credit Union App. Here is how:
   1. On Android goto PlayStore » Search for "Diamond Credit Union" » Open Diamond Credit Union Mobile » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Diamond Credit Union » click "UPDATE".
3. Clear Diamond Credit Union Mobile app cache: Clearing cached data will force your app to retrieve the latest data directly from Diamond Credit Union servers.
   1. On Android, goto Settings » Apps » Select "Diamond Credit Union Mobile" » click Storage » click "Clear Cache".
4. Check Diamond Credit Union app permissions. If any of these permissions required to use your device's features are disenabled, Diamond Credit Union might not work.
5. Uninstall and reinstall Diamond Credit Union. If nothing else has worked, completely uninstall Diamond Credit Union then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Diamond Credit Union not working

2. Fix Diamond Credit Union Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Diamond Credit Union be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Diamond Credit Union not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Diamond Credit Union may not be able to connect to the Internet when running in the background.