Published by Bank of America on Mar 18, 2024

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Why should I report an Issue with Flagscape Authenticator™?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Bank of America to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Flagscape Authenticator™

1. Flagscape Authenticator is an application used in multifactor authentication.

2. After Flagscape Authenticator is activated, it can support push-based authentication and one-time-password based authentication.

Flagscape Authenticator Customer Insights

1. Made the mistake of trying to reinstall, now it wants a serial number and pre-authorization from the security center... All because I need THIS app to generate a code for another bank app! But since I can't get this to work, I can't use the other bank app either! And I see that the problems with this app were reported long ago but haven't been fixed.MUST HAVE A LOCKSCREEN FOR IT TO WORK: The app works well on my android now.

2. Latest update swiftly denies the request without even showing the Authorization screen.Been using it for 4 months and and usually at least one significant function is not working (galaxy note 8).

3. I need this app to have as little cognitive load as possible, so it's a drag when it changes appearance or behavior.Like others say, it just shows a blank screen that flashes between white and black, like it's in an endless loop of trying to reopen and failing.

4. I allow the app to auto update and over thanksgiving week the app blew away my profile (I did not reinstall or clear app cache) so I couldn't work for a couple days.

5. They fixed it with their next update, which I didn't have problems with, but then responding to pushes stopped working so I can only sign in with security code.

6. Also if this is a change planned there has been no communication.Biometrics doesn't work after this mega update.

7. I have to start new session new authentication request to continue.Why does the team looking after this keep mucking about with things that work? It's frustrating.

8. I don't like lockscreens but I had to add a pattern lockscreen for the app to work.The new ridiculous animation warning for never share code with anyone is just annoying.

9. Please provide an option to just disable it or just please display it as a static text.First authentication attempt of the day never works.

10. Otherwise, this app will not work or fail to launch ( blank screen, spinning etc).

11. A few months ago biometrics didn't work.

Steps to Troubleshoot & Fix Flagscape Authenticator Issues

1. Fix Flagscape Authenticator Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Flagscape Authenticator: Restarting the app will resolve most errors.
  2. Update the Flagscape Authenticator App. Here is how:
    1. On Android goto PlayStore » Search for "Flagscape Authenticator" » Open Flagscape Authenticator™ » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Flagscape Authenticator » click "UPDATE".
  3. Clear Flagscape Authenticator™ app cache: Clearing cached data will force your app to retrieve the latest data directly from Flagscape Authenticator servers.
    1. On Android, goto Settings » Apps » Select "Flagscape Authenticator™" » click Storage » click "Clear Cache".
  4. Check Flagscape Authenticator app permissions. If any of these permissions required to use your device's features are disenabled, Flagscape Authenticator might not work.
  5. Uninstall and reinstall Flagscape Authenticator. If nothing else has worked, completely uninstall Flagscape Authenticator then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Flagscape Authenticator not working


2. Fix Flagscape Authenticator Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Flagscape Authenticator be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Flagscape Authenticator not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Flagscape Authenticator may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • Good afternoon, hope all is well. My name is Lunika Bruna. For my job I have to download the Bank of America, Flagscape Authenticator App. I currently have a Samsung Galaxy A20 android which runs on 9 OS. Ive tried to download the app from Google Play store and it says that my phone cannot install it. Is it because my phone is OS 9 version.

    — by Lunika Bruna 4 weeks ago

  • My LG V30 device is not compatible. It's not letting me download. I need the app for work.

    — by Muhammad Khan 3 months ago

  • New app version is not supporting phones with Android 10 OS version. Please fix this as we are getting this error on previous update : Your app version is retiring. Android 10 OS was release in 2019 and almost all the apps are supporting this OS version. It's very soon to see such message unless there is a bug with new update.

    — by Abhinav Sharma 3 months ago

  • I receive a message today that the app will only work on Andriod Phones with OS 11 or above only. My phone's OS is 9 only. How much longer will you allow me using the lower OS phone before I get a new phone? Thanks!

    — by Wendy 3 months ago

  • While i try to use qr code from authenticator app, it shows error message and try again.

    — by Bipana Neupane 5 months ago