Contact American Family Insurance App Customer Service

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1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
2. You'll get immediate access to a support assistant specifically trained on support materials of American Family Insurance App.
3. Skip support wait times and emailing back and forth. Get help immediately.

1. I've always used my bank online bill pay but American Family still makes them send a check instead of electronic transfer, and USPS has become unreliable getting mail delivered on time.

2. This app is one of the most simplest, easiest ways to pay a bill online! Once the app opens up, I can have my balance paid within 10 seconds, literally! If I put in a different amount, I'm done and gone in 15 seconds or I can look over my entire statement and be finished in a minute.

3. However, most of the time, or maybe every time it updates, I have to uninstall, then reinstall, because it asks for login credentials, then just sits there saying, "loading preferences" for an undetermined amount of time.

4. After messing with the app and not being able to make a payment, I went to the website to find you can't pay Life online.

5. Why have the app when you can do the same thing on the website, which I have to do 90% of the time.The app is nice to have your card accessible and details of your policy IF you can log in.

6. I'm just going to allow our repair shop to take care of it because It's not worth half the battle with the app.I pay my homeowners and umbrella annually, my auto, every 6 months.

7. When I tried to pay the full amount of my auto, it took a much smaller payment and wouldn't let me change it.

8. User experience was horrible; what should have been a simple task was confusing and the application didn't work properly.

9. Anticipate sitting with a "loading" screen until the app crashes or your phone battery dies, because it's honestly not going to allow you to do anything.

10. Paying bills online would be a lot quicker, it'd still be painful to watch your money disappear, but a whole lot quicker.

11. I spent about an hour trying to enter/re-enter text and attach/re-attach photos for a claim.

1. Fix American Family Insurance App Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart American Family Insurance App: Restarting the app will resolve most errors.
2. Update the American Family Insurance App App. Here is how:
   1. On Android goto PlayStore » Search for "American Family Insurance App" » Open American Family Insurance App » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for American Family Insurance App » click "UPDATE".
3. Clear American Family Insurance App app cache: Clearing cached data will force your app to retrieve the latest data directly from American Family Insurance App servers.
   1. On Android, goto Settings » Apps » Select "American Family Insurance App" » click Storage » click "Clear Cache".
4. Check American Family Insurance App app permissions. If any of these permissions required to use your device's features are disenabled, American Family Insurance App might not work.
5. Uninstall and reinstall American Family Insurance App. If nothing else has worked, completely uninstall American Family Insurance App then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing American Family Insurance App not working

2. Fix American Family Insurance App Server issues & Internet Connection

1. Check network connection: An unstable Internet will make American Family Insurance App be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to American Family Insurance App not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, American Family Insurance App may not be able to connect to the Internet when running in the background.