Published by American Eagle Financial Credit Union on Oct 16, 2024

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Why chat with our AI American Eagle FCU Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
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  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

1. Overall app update is pretty good.Most of the app is fine, but the check deposit feature does not work well at all.

2. Lousy layout.Blank Screen-I have been using this app with biometrics to log in and get a blank screen on the account summary page similar to other comments.

3. 6/30/2023: the app has become more forgiving of lighting since I last used it.I go to bill pay and the dollar amounts all slowly creep off of the screen until I can't see them.

4. I had to manually replace the leftmost zero with my dollar amount and then the zeros to the right of the decimal point with my cents, being VERY careful not to remove the existing decimal point.

5. We will see how well it works.Good for checking balances, but not very good at all for check deposits on an Android phone.

6. It's very easy to check balances on my accounts, confirm deposits and transfers between accounts and pay bills.

7. No matter how crystal clear the photo or lighting conditions, it says the image cannot be processed.

8. Super annoying, I haven't been able to check my money in 2 weeks.

9. Edit #2: since the last "update" that took the site and app down for almost a week, its gotten worse.

10. Lastly I miss on fast balances you used to be able to see the last couple transactions.

11. Also, I added a new payee and cannot review the company information, so I don't know if my payment will go to the correct payment center.

Steps to Troubleshoot & Fix American Eagle FCU Issues

1. Fix American Eagle FCU Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart American Eagle FCU: Restarting the app will resolve most errors.
  2. Update the American Eagle FCU App. Here is how:
    1. On Android goto PlayStore » Search for "American Eagle FCU" » Open American Eagle FCU Mobile » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for American Eagle FCU » click "UPDATE".
  3. Clear American Eagle FCU Mobile app cache: Clearing cached data will force your app to retrieve the latest data directly from American Eagle FCU servers.
    1. On Android, goto Settings » Apps » Select "American Eagle FCU Mobile" » click Storage » click "Clear Cache".
  4. Check American Eagle FCU app permissions. If any of these permissions required to use your device's features are disenabled, American Eagle FCU might not work.
  5. Uninstall and reinstall American Eagle FCU. If nothing else has worked, completely uninstall American Eagle FCU then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing American Eagle FCU not working


2. Fix American Eagle FCU Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make American Eagle FCU be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to American Eagle FCU not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, American Eagle FCU may not be able to connect to the Internet when running in the background.

Reported Issues

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