Published by Westamerica Bancorporation on Aug 6, 2024

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Why should I report an Issue with Westamerica Bank?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Westamerica Bancorporation to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Westamerica Bank

1. The mobile app is available to all registered StarConnect Plus online banking customers. -Find nearby Westamerica Bank branch and ATM locations.

2. The Westamerica Bank mobile banking app provides secure access to your Westamerica accounts so that you can manage your accounts at your convenience from your mobile device.

3. Download the app to your phone and sign in with your StarConnect Plus user name and password.

Westamerica Bank Customer Insights

1. Gonna try--fingers crossed!Its a very good app my account its very easy going to handle the service its very nice people they help you in every need that you have and they are very fast and have knowledge at what they doThe long list of problems I have with this bank seem to continue growing... Between the slow to update app, short business hours, and the app removing my fingerprint to log in... now I have to deal with calling the damn bank every time I want to use my card to buy something.

2. Very convenient and simple to navigate.Works exactly like it's expected to, easy way to keep track of things, make transfers, and check on statements.

3. This is beyond inconvenient and they NEEEED to add a manual lock/unlock feature for people that ARE NOT STUPID WITH THEIR MONEY and are capable of making that executive decision for themselves! GET WITH THE PROGRAM! FIX THISNever have a problem.

4. Not so with this one!I hate that I have 2 verify with a text when I have had the app on this device for yearsI do NOT like the automatic shutter release when taking pictures of the front and back of checks for deposit.

5. I just used mobile deposit for the first time, it seemed to work fine.

6. My main complaint is the camera function for the check deposits: it is hard to tell what is actually going to end up in the photo.

7. Two other banks use a capture system that finds the check border and crops out the rest.

8. A couple of the bugs that kept me from using this app seem to have been fixed.

9. The app for my personal bank takes a bit longer and I usually have to take the picture a couple times.

10. Otherwise, things work fine.The app works great.

11. UPDATE: Couple months ago accidntally pressed "wrong" button.

Steps to Troubleshoot & Fix Westamerica Bank Issues

1. Fix Westamerica Bank Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Westamerica Bank: Restarting the app will resolve most errors.
  2. Update the Westamerica Bank App. Here is how:
    1. On Android goto PlayStore » Search for "Westamerica Bank" » Open Westamerica Bank » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Westamerica Bank » click "UPDATE".
  3. Clear Westamerica Bank app cache: Clearing cached data will force your app to retrieve the latest data directly from Westamerica Bank servers.
    1. On Android, goto Settings » Apps » Select "Westamerica Bank" » click Storage » click "Clear Cache".
  4. Check Westamerica Bank app permissions. If any of these permissions required to use your device's features are disenabled, Westamerica Bank might not work.
  5. Uninstall and reinstall Westamerica Bank. If nothing else has worked, completely uninstall Westamerica Bank then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Westamerica Bank not working


2. Fix Westamerica Bank Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Westamerica Bank be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Westamerica Bank not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Westamerica Bank may not be able to connect to the Internet when running in the background.

Reported Issues